Questions & Answers

Q: QuestionDo I need to purchase a stacking kit if I bought the stackable unit?

Asked 2 years ago by suzy.

• A:Answer Hi Suzy. Thanks for reaching out. You do not need to purchase a LG Stacking Kit for this LG WashTower Laundry Center. ^Jai.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionI am putting the stacked LG unit in a closet about 36” wide and have vented directly out the back to the outside which will have a short run and few turns. Do I also need a louvered door?

Asked 2 years ago by ClosetforWDandventing.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there. We understand your inquiry about the ventilation requirements for the LG WashTower in your closet installation. While the unit's dryer is vented, a closet installation requires sufficient airflow to the washer and dryer to operate correctly. The owner's manual for this unit specifies that "louvered doors with equivalent ventilation openings are also acceptable" for this type of installation. Even with a direct vent to the outside, a louvered door is needed to allow for proper air intake and to prevent heat and moisture from building up inside the closet, which could affect the performance of the unit. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-gas-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/6420309.p?skuId=6420309 For further assistance with your installation or any other questions, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionIs there a feature to pause the washer and add additional items mid-cycle?

Asked 2 years ago by Mike.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer A. Yes, you can safely pause the machine during mid cycle. Press the "Start/Pause" button on your washing machine and wait a few minutes for the washer to safely drain away water in the drum before it unlocks the door. Once this is done, you'll be able to open the door and make any changes to the cycle. To resume the cycle, press the “Start/Pause” button again. ~Tanisha

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes the washer run off of 110 V?

Asked 2 years ago by 1question.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes 110v. Had mine a month no issues

  Answered 2 years ago by AronVerified Purchase

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Q: QuestionWhat is the measurement from the top of the dryer door to the top of the machine? We have an odd bar in our laundry cabinet at 73" that could prevent opening the dryer door if it's too high on the machine.

Asked 2 years ago by Measurement.

• A:Answer Floor to top of dryer door is 70.25 inches. Top of door to top of machine is 4.75 inches.

  Answered 2 years ago by GaryJ

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Q: QuestionWhat is the time for a normal wash cycle?

Asked 2 years ago by Simba.

• A:Answer Hello there. Thank you for reaching out. Different Cycles set have different wash cycles. LG Front Load Machines Specifically: Normal 58 minutes Delicates 34 minutes Bright Whites 75 minutes Towels 73 minutes Small Load 50 minutes *Check manufacturer's website for specific times for your individual machines load run times. `Jai.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionMy unit has a steam hook up. I notice that the laundry washed in cold cycle comes out warm, not cold. Is the steam function on even in a cold wash cycle. Is it normal?

Asked 2 years ago by johnL.

• A:Answer Steam is an option that you have to select. Steam is not a default when you select Normal wash. That said, a Normal wash defaults to WARM water unless you alter the water temperature setting under Cycle Modifiers.

  Answered 2 years ago by cocoanuts

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Q: QuestionHow do the doors open? I need a unit with the hinges on the right and the doors open from left to right.

Asked 2 years ago by Door.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The washer and dryer door hinges are on the left side of this unit when you are facing it. So the handle/opener is on your right and will open moving from right to left. It's my understanding that you cannot change this.

  Answered 2 years ago by cocoanuts

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Q: QuestionCan it be connected to the regular 115V outlet?

Asked 2 years ago by Eugene.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer If all electric the answer is no, but if the appliance is gas/electric you will love it!! I do cutre toy owned this appliance and it is amazing!!

  Answered 2 years ago by ElbaRVerified Purchase

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Q: QuestionCan the dryer be converted to electric?

Asked 3 years ago by Lando.

• A:Answer No it can't you have to buy the one that has a electric dryer!

  Answered 2 years ago by Raiman

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Q: QuestionIs it possible to ship this tall unit lying down? If so what side should be down?

Asked 3 years ago by JD.

• A:Answer Yes ! It should be laying on the back side of the wash tower

  Answered 2 years ago by Raiman

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Q: QuestionHello- Can the tower be tilted to a 45% angle so it can make it through a shorter door in the lower level of the home? Thanks you.

Asked 3 years ago by Riel1908.

• A:Answer 45° is probably fine. It does state in the installation manual that it should not be horizontal at any time.

  Answered 2 years ago by cocoanuts

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Q: Questionhas anyone had any issues with this washer/dry unit being installed in their basement? since its one unit I am hoping their are no issues

Asked 3 years ago by JLeahy.

• A:Answer We did not receive any complaint about it.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionDo the dryer and washer doors open more than 90 degrees? IF so how far open can they be ?

Asked 3 years ago by Rob.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello, it can Hello, only at 90 degrees.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIs it possible to have this dryer unit vented to the side and not the rear?

Asked 3 years ago by Carlos.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Gas dryers can be vented through the knockout panel on the left side of the unit as you are facing it. They cannot be vented out the right side, however. The electrical dryers have the options of being vented out the back, right, and left because there are no restrictions re: the gas connection. If space is a concern, they make a rigid flatter dryer vent that takes up less room. Not sure that is up to code but it does exist.

  Answered 2 years ago by cocoanuts

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Q: QuestionDoes the unit come with all accessories (hot/cold water & drain hose, vent line, power cords) or do some of these parts have to be ordered separately? If so, what are the part numbers?

Asked 3 years ago by Stan.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes. Very easy to install & setup

  Answered 3 years ago by TeriPVerified Purchase

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Q: Questioncan the dryer vent go through the floor hook up or is it different with this appliance?

Asked 3 years ago by mia.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Ours goes through the floor but be aware it may make it sit a little further out from the wall this way.

  Answered 3 years ago by JBL64Verified Purchase

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Q: QuestionIDoes the dryer come with a back vent ?

Asked 3 years ago by curious.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes

  Answered 3 years ago by MyhelperVerified Purchase

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Q: QuestionCan this gas dryer be vented into the floor on the left side?

Asked 3 years ago by Susan.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes

  Answered 3 years ago by MyhelperVerified Purchase

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