“I have just bought LGWM3500CW, I connected the hoses as explained in the manual and I was doing the test load and I have a water leak under the WM. How can I fix this?”
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Water is tricksy! Recheck your hoses and valves. I had water next the back corner of mine during the test load. It turned out to be from a leaking packing gland on the hot water valve that was travelling down the hose and dripping off near the back of the washer.
Sorry, there was a problem. Please try again later.Leaks that appear to come from underneath the ENERGY STAR® Qualified LG 4.5 Cu. Ft. 10-Cycle Front-Loading Smart Wi-Fi Washer with 6Motion™ Technology - White, Model # WM3500CW are often coming from the door, or safety air vent at the back of the unit. Since you just purchased the washer, the following may not be the issue, but door leaks are caused by reasons most overlooked such as hair, lint or residue on the gasket or the inside door glass. The most severe cause of door leakage is when the gasket is damaged. This will lead to excessive leakage from the door. It is unlikely that a new washer will have a damaged gasket or any of the above but you may want to check just to make sure. Leaks from inlet hoses are mainly caused by two reasons: • Loose, mis-threaded, slightly damaged inlet hoses, or connector rubber seals. • Clogged inlet filters. Again, it is unlikely that new inlet filters could be clogged. The washer didn't come with hot/cold inlet hoses so you should inspect both ends of the hoses that you are using where they connect to the home valve and the washer to see if they are wet. Check to see if they are kinked, punctured or have visible traces of leaks around them. If either end on the inlet hoses are wet, turn off the valve and remove the inlet hoses and check the rubber seal at the end of the hose.If these are new inlet hoses, the rubber seals should not be worn or torn. It is recommended that you always use new inlet hoses with a new washer & the old inlet hoses should not be re-used. If the seals are worn or damaged, you will need to find the same size replacement of rubber seals, or replace the hoses completely. If not, re-attach the inlet hoses, and endeavor to thread it correctly. Turn the valve back on, and check for leaks again. If the inlet hose connected to the home valve has been replaced and the leak persists, you will need to contact a plumber. If the hose has been replaced and the leak persists from the back of the washer, it will require a repair service. Since you only ran the test load, it is highly unlikely that the leak is coming from the Safety Air Vent in the back of the washer. Though it sounds funny, leaks from the Safety Air Vent are usually due to excessive use of detergent...^IFV
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