A:AnswerHello there. The detergent dispenser of this 4.5 cu. ft. Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence (WM5500HVA) can be removed for cleaning. Here are the steps:
1 Turn off the washer, and unplug the power cord.
2 Pull the drawer straight out until it stops.
3 Press down hard on the disengage button in the middle and pull the drawer completely out.
4 Remove the inserts from the drawer.
5 Clean the inserts and drawer with warm water.
7 Use a soft cloth or brush to clean and to remove any residue.
8 Do not use soap when cleaning the drawer and inserts.
6 Wipe off any moisture with a dry towel or cloth after cleaning.
7 To clean the drawer opening, use a small, non-metal brush to clean the recess. Remove all residue from the upper and lower parts of the recess.
8 Replace the drawer.
^Jolly
A:AnswerHi there. Thank you for sharing your inquiry with us. We understand your situation and appreciate the opportunity to help clarify the differences between the WM5500HWA and WM4000HWA models.
Both washers share a similar capacity of 4.5 cu. ft. and are equipped with LG’s Inverter Direct Drive Motor with a 10-year warranty, ensuring a reliable and efficient performance. However, there are a few key differences between them:
• Washer Programs and Options:
- The WM5500HWA offers a broader range of customization with 25 washer programs and 15 washer options.
- The WM4000HWA, on the other hand, features 12 washer programs and 13 options.
This means the WM5500HWA is designed to give you more versatility in cycle selection and advanced features like AI Wash.
• User Interface and Display:
- The WM5500HWA comes with touch buttons and an LCD display for an intuitive, modern experience.
- The WM4000HWA uses hard buttons paired with an LED display.
Your choice may depend on your preference for tactile feedback versus a touchscreen interface.
• Control Panel and Aesthetics:
- The WM5500HWA features a control panel with a painted steel finish, lending it a premium feel.
- The WM4000HWA’s control panel is made of plastic, which might differ in durability and look.
Additionally, the available finish options differ slightly: the WM5500HWA is offered in Graphite Steel and White, while the WM4000HWA is available in Black Steel and White, which could influence the overall design and match with your home décor.
• Additional Features:
Both models include LG’s Dial-A-Cycle™, True Balance® Anti-Vibration System, and smart features such as Wi‑Fi connectivity and SmartDiagnosis™ (v3.0). However, the enhanced programmability and touch interface on the WM5500HWA might make it the preferred option for those seeking a more advanced washing experience.
Troubleshooting Tip:
If you decide to compare these models in your home, we recommend performing a quick functionality test once the unit is installed. For instance, verify that the control panel buttons (or touchscreen) respond accurately and that your selected cycles start correctly. Running a diagnostic cycle or a tub clean can be a great way to ensure everything is working as expected.
https://www.lg.com/us/washers-dryers/lg-wm5500hwa-front-load-washer#pdp_specs
For further assistance or if you have more detailed questions regarding installation or features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help.
We appreciate your patience and thank you for choosing LG.
—Renzo
A:AnswerNormal wash is about 1 hour. You can do a quick wash for lightly soiled items. AI wash is touted as adjusting itself to load size but I haven’t used this. Lastly you can try small load but be careful if you even put a little too much soap in, machine will indicate too many suds and will take two hours to wash ! I’ve done this and had to turn off the washer and then do a spin cycle to get water out of the clothes.
A:AnswerHello there, Loree. We understand your inquiry about your LG Front Load Washer (Model WM5500HWA) and whether it plays the same end-of-cycle chime as the matching dryer. Both the WM5500HWA washer and its counterpart dryers use the same default “End-of-Cycle” melody, and unfortunately, there is no way to switch to a different tune. The chime itself (that brief melody) is identical on both units.
To help you tell them apart, here are a few suggestions:
Adjust the Volume on One Unit
• On the WM5500HWA washer, press the Options button > turn the dial to select Additional Settings > press ✔ (OK) > scroll to Signal > press ✔ (OK) > choose Off, Low, Medium, High, or Very High and press ✔ (OK) to save. This lets you make one machine much quieter or even mute it completely (while keeping the dryer’s signal loud), so you’ll know which one finished based on volume alone.
• On the matching dryer (for example, DLEX5500W or DLGX5501W), press Options > Additional Settings > Signal and select the volume level. You can leave this at a louder setting while the washer is on Quiet or Off.
Use the LG ThinQ® App for Distinct Alerts
• If both washer and dryer are connected to Wi-Fi, enable push notifications in the ThinQ app for “Cycle Complete” alerts on each machine. This way, when the washer finishes, you’ll get a phone notification labeled “WM5500HWA cycle complete,” and when the dryer finishes, you’ll receive “DLEX5500W cycle complete,” for example. The visual app alert helps you distinguish regardless of the chime tone.
Create a Simple Habit
• Some users find it helpful to leave the washer door slightly ajar when both units are stacked. That way, you can glance at the washer door light or hear even the softer signal more clearly.
• Or place a small note or colored sticker on each unit—listen for the chime, then look for that sticker to know exactly which one finished.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-white/6532172.p?skuId=6532172
If you’d like step-by-step guidance on adjusting volume, setting up ThinQ notifications, or any other setup, please send us a private message on social media @LGUSSupport. We’ll be happy to walk you through each screen and setting to ensure you can immediately tell which cycle has ended. We appreciate your patience and are here to help with any further questions. —Renzo
A:AnswerHi, Kris. Thank you for reaching out to us about the LG Washer (WM5500HVA) model.
To turn off the child lock on this unit, follow these steps: Press and hold the "Child Lock" button for about 3 seconds (this button may be labeled with a lock icon on your control panel). The lock icon should disappear from the display, indicating that the child lock has been disabled. For additional help, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-how-to-use-the-child-lock-feature--1366662755240. If you continue to have trouble or need further assistance, feel free to send us a private message on social media @LGUSSupport. We're here to help. ^Juvy
A:AnswerI do not believe it can be changed. There are no pre drilled holes for the door on the opposite side. The hinge is on the left side of the door.
A:AnswerHi there, Jack. Thank you for your question about the differences between the LG WM5500HVA and WM6700HBA washers. Here’s a comparison to help you decide:
Key Differences:
Capacity:
WM5500HVA: 4.5 cu. ft.
WM6700HBA: 5.0 cu. ft.
Why it matters: The WM6700HBA offers more space, which may be better for larger households or those with bulkier laundry loads.
ezDispense™:
WM5500HVA: Does not have ezDispense.
WM6700HBA: Features ezDispense™, which automatically dispenses the optimal amount of detergent and softener based on the load.
Why it matters: If you prefer convenience and consistency in detergent usage, the WM6700HBA’s ezDispense feature is a significant advantage.
Energy Efficiency:
WM5500HVA: CEE Tier 2
WM6700HBA: CEE Tier 3 (Advanced)
Why it matters: The WM6700HBA is more energy efficient, meaning it will consume less water and energy over time, saving you money on utility bills.
Cycle Customization:
WM5500HVA: 25 washer programs and 15 washer options.
WM6700HBA: 25 washer programs but with 18 washer options (additional options like detergent and softener levels).
Why it matters: If you like more customization, especially with detergent and softener usage, the WM6700HBA provides more flexibility.
Size:
WM5500HVA: 27” x 39” x 30 1/4”
WM6700HBA: 27” x 39” x 33 1/8”
Why it matters: The WM6700HBA is slightly deeper, so if space is a concern, the WM5500HVA might be a better fit.
Additional Features:
Both models have similar core features like AI DD®, TurboWash® 360°, steam technology, ThinQ® Smart Technology, and a stainless steel drum.
Drum Light: Both models feature a drum light for easy visibility.
Why Choose One Over the Other?
Choose the WM6700HBA if you want larger capacity, automatic detergent dispensing (ezDispense™), and the most energy-efficient option.
Choose the WM5500HVA if you don’t need ezDispense, prefer a smaller footprint, and want a more affordable, slightly smaller model.
WM5500HVA - https://www.lg.com/us/washers-dryers/lg-wm5500hva-front-load-washer#pdp_specs
WM6700HBA - https://www.lg.com/us/washers-dryers/lg-wm6700hba-front-load-washer#pdp_specs
If you need further assistance or have more questions, feel free to send us a private message on Social Media @LGUSSupport. We’re happy to help!
—Renzo
A:AnswerThank you for reaching us regarding LG Washer. Yes, The WM5500HVA have an internal heater. You can download its owner's manual page 53 through this link for more information: https://www.lg.com/us/support/product/lg-WM5500HVA.ASSEVUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerHello, Kim. Thank you for your inquiry about the LG WM5500HWA washing machine. The wattage of this model is typically around a wattage of 1200 watts. The amperage rating of 10 amps indicates the electrical current drawn by the machine under normal operating conditions. It's worth noting that this model is a high-efficiency smart front load washer with features like Steam and TurboWash 360. -Junel
A:AnswerThank you for your interest in the LG 4.5 cu. ft. Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence (WM5500HWA) model. The LG WM5500HWA front load washer features a steam wash option that uses steam to soak a heavy-duty load for a cleaner laundry wash. When the Steam option is selected, the button will light up, and users can choose from Standard, Rinse, or Hygiene 40℃ cycle. The steam function is designed to be more effective when used with the Hygiene 40℃ and Sterilize 60℃ cycles. The steam is produced by heating a small amount of water at the bottom of the tub, and after heating, water is added up to the initially set water level, and washing proceeds. It is important to note that the heating time will be longer if only the cold water hose is connected, so it is recommended to connect both the cold and hot water hoses. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM5500HWA.ABWEVUS. ^Cris
A:AnswerThank you for your interest in the LG Washer (WM5500HWA) model. The LG WM5500HWA front load washer offers a quick wash cycle of 15 minutes, making it convenient for situations when you need a fast laundry solution. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM5500HWA.ABWEVUS. ^Cris
A:AnswerThe washing machine is standard 120V power, and a cord is included to simply plug into a normal 3-prong outlet. I don't believe this machine exceeds 15A so no special wiring is required / no heavy duty outlet needed (read the manual / specifications to insure).
You will be prompted to buy a new hose set.
The electric dryer does not automatically come with a cord. When you buy it from your retailer, they are prompted to add a 220V cord (and a vent hose set (extra hose and adapter for steam, too)), and it's not inexpensive.
The instructions cover how to attach either a 3-wire or 4-wire cord set. The house outlet won't stop you from any machine configuration: it's more of a code issue.
A:AnswerYes, it's in the app though. Some custom loads like that you choose in the app, and you can either send them to the machine or remote start it.
A:AnswerHello there. Thank you for sharing your experience with us. We understand your inquiry about whether the DLEX4000 dryer will fit on your WM4000HWA washer. Yes, the DLEX4000W electric dryer is listed as the compatible electric dryer option for the WM4000HWA washer.
https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-white/JJ8VPZRYKQ
If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
A:AnswerThis is the ENERGY STAR® Most Efficient / ENERGY STAR Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash® 360 - Graphite Steel, Model # WM5500HVA (the model is listed right under the title)...^Ivan.
A:AnswerThe ENERGY STAR® Certified LG 4.5 cu. Ft. Capacity Smart Front Load ENERGY STAR Washer with TurboWash® 360° and AI DD® Built-In Intelligence, Model # WM5500HVA, and its matching electric or gas dryer is compatible with the 27" LG Laundry Pedestal. Model # WDP6V, which is designed for compatibility with all LG Front Load Washers and their matching Dryers with a width of 27"...^Ivan.
