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  • QuestionHow does this come in the packing is it two separate boxes or one long package?

    Asked by Packing.

    • Answer Hi there! Thank you for reaching out about the LG WashTower™ Model WKHC252HWA. We understand that packaging can be a concern when receiving large appliances. The LG WashTower typically comes in one long package that contains both the washer and dryer units. This design is intended to make installation easier and more efficient. https://www.lg.com/us/washers-dryers/lg-wkhc252hwa-washtower#pdp_specs If you have any further questions or need assistance with anything else, please feel free to send us a private message at @LGUSSupport. We're here to help! —Renzo

      Answered by LG Digital Customer Care

  • QuestionIs there a workaround if not direct support?

    Asked by earphone.

    • Answer Hi there. Thank you for reaching out and sharing your concern about the LG WKHC252HBA. We understand that you're looking for a possible workaround or direct support for your unit. To assist you, we recommend checking that the Wi-Fi is connected properly for SmartThinQ features and ensuring the software is up-to-date by using the LG ThinQ app. If you're still experiencing issues, we'd like to assist further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore additional solutions. We appreciate your patience. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan this unit be installed in a garage seating? I can't find the suggested ambient operating temperatures. If possible to get suggested temperature for installation and operation for this model.

    Asked by Gringo.

    • Answer Hi there! Yes, as long as the garage maintains a temperature within the range of 41-95 ℉. This is the operating temperature range for this WashTower. If you have further questions, please reach out to us on social media at the handle (@LGUSSupport)! ^Chris

      Answered by LG Digital Customer Care

  • QuestionThe above unit is qualified for a fla energy rebate yes

    Asked by Anonymous.

    • Answer Thank you for your interest in the LG WashTower. The LG WKHC252HBA WashTower model does appear to qualify for the Florida sales tax exemption on ENERGY STAR appliances. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKHC252HBA.ABLEEUS. ^Cris

      Answered by LG Digital Customer Care

  • QuestionWhat side are the doors hinged, can they be reversed?

    Asked by Albert.

    • Answer The doors are hinged on the left and are not reversible.

      Answered by Techdummy

  • QuestionWhat does this mean being that the add ons with this unit includes vent installation kit?

    Asked by JayV.

    • Answer Hey there! The "add on" notation means you can include it as an "add on." However, this WKHC252HBA does not come with a vent installation kit. If you require a vent installation kit, it can be purchased separately from a local home improvement retailer. Please feel free to reach out if you have any other questions. ^Anthony

      Answered by LG Digital Customer Care

  • QuestionDoes this tower need a dryer cord or does it run on 110v

    Asked by Anonymous.

    • Answer Hi there! Thank you for your question about the WKHC252HWA WashTower. This model is an all-in-one washer and dryer unit. For the dryer, it typically requires a 240V outlet with a compatible dryer cord, as most electric dryers need 240V to operate efficiently. The washer portion of the unit usually runs on 110V. For more specific installation details or if you need further clarification, please feel free to send us a private message on Social Media @LGUSSupport. We’d be happy to assist you in ensuring the proper setup for your unit. Thank you for your inquiry! —Avril

      Answered by LG Digital Customer Care

  • QuestionIs there a quick option to refresh and remove wrinkles from clothing that was in a drawer or closet?

    Asked by Ohana4ever.

    • Answer The "Wrinkle Care" option in a dryer allows for the tumbling of the load periodically for up to 2 hours after the selected cycle, or until the door is opened. This feature is designed to prevent wrinkles when the user is unable to remove items from the dryer immediately. `Al

      Answered by LG Digital Customer Care