A:AnswerI believe the only difference between the two is the 6700 model has ezDispense which adds just the right amount of detergent and fabric softener for you, with capacity to clean 18 loads with 1 easy fill.
A:AnswerI am the person who submitted this question. I wanted to let whomever answered this question that their advice to view the troubleshooting link worked great. A simple unplugging of the wall outlet, followed by holding the power button for 5 seconds, then the pause button for 5 seconds, then plugging the wall outlet back in worked perfectly. Upon powering up again, the Dial now displayed all the available cycle options. Many thanks!
A:AnswerYes, you can do a Rinse and Spin, or Spin Only with the LG 6500. However, those selections are not on the original cycle selection list. You have to add them to the cycle list using the main dial and a "add additional cycles" step. Once added, they are on the list. There are many other preset cycles that can be added as well.
A:AnswerHello there! Thank you for your inquiry about the WM6500HWA. We understand how important it is to find a washer that can handle heavy loads, especially with pets and large bedding.
The WM6500HWA has a generous capacity of 5.0 cu. ft., which can typically handle around 20 to 22 pounds of laundry per load. This should be sufficient for washing multiple dog beds or a king-size blanket, making it easier to manage your laundry.
If you have any further questions or need assistance, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to help you! We appreciate your patience. —Avril
A:AnswerA. To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum
clearances of at least 1 inch (2.5 cm) at the sides and 4 inches (10 cm) behind the washer. Be sure
to allow for wall, door, or floor moldings that may increase the required clearances. ~Tanisha
A:AnswerHello, Connie! Thanks for reaching out about the LG Washer (WM6500HWA). It’s great that you’re checking on the door design, and we're happy to share some clarity.
The door on the WM6500HWA is not reversible. This model features a fixed‑hinge design to maintain the washer’s sealing performance and overall efficiency. You can explore the full feature list and support details here:
https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-white/JJ8VPZRC5R.
If you’d like additional assistance or have more questions, feel free to email us at [email protected].
- Avril
A:AnswerThe floor under the ENERGY STAR® Certified & ENERGY STAR Most Efficient LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash® 360 - Black Steel, Model # WM6500HBA, must not slope more than 1 inch (2.5 cm) from front to back or side to side.
The leveling legs cannot be extended 3 inches. They should only be adjusted as far as necessary
to level the washer. Extending the leveling feet more than necessary can cause the washer to
vibrate...^Ivan.
A:AnswerHello there. Thank you for sharing your inquiry with us regarding the LG WM6500HBA. We understand your question about the water level. This washer features Load Sensing technology, which means it automatically detects the load size and fills with the appropriate amount of water to saturate all clothes.
https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/JJ8VPZRYH4
We'd like to assist you further if you have any more questions about its features. Please contact us at [email protected], and our team will be more than happy to assist you. —Renzo
A:AnswerHello there, LeslieV. Thank you for reaching out to us. We understand you're asking if the LG 5.0 cu. ft. High-Efficiency Stackable Smart Front Load Washer (WM6500HBA) can be placed on the bottom with a dryer stacked on top. Yes, this washer is designed to be stackable, and it is the correct configuration to have the washer on the bottom and the dryer on top when using the compatible stacking kit (KSTK4).
https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-white/JJ8VPZRC5R
If you have any further questions about stacking your laundry units or anything else, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
A:AnswerHi, Stephy. Thank you for letting us know about the excessive shaking you're experiencing with your new LG Washer (WM6500HBA) model. This unit is a powerful washer, and when it shakes excessively during spin cycles, it’s often due to a few common setup or usage factors. Check for shipping bolts. If the washer was just installed, make sure the shipping bolts at the back have been removed. Level the unit. Use a level tool to ensure the washer is sitting evenly on the floor. Adjust the feet if needed. Balance the load. Avoid washing single heavy items like comforters or mixing heavy and light items. Try redistributing the load and running a spin cycle again. You can find more detailed guidance here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. If you’d like us to take a closer look, feel free to email us at [email protected]. We’ll be happy to assist further. ^Juvy
A:Answere ENERGY STAR® Certified LG 5.0 cu. Ft. Mega Capacity Smart Front Load Washer with TurboWash® 360° and AI DD® Built-In Intelligence, Model # WM6500HBA, is designed for use with only HE (High-Efficiency) detergents.
HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing performance, and help to keep the interior of the washer clean. Using detergent that is not HE may cause oversudsing and unsatisfactory performance which could result in error codes, cycle failure, and washer damage.
Detergents designated as HE-compatible may not provide optimal results.
You need to use extra care when measuring 2X and 3X concentrated detergents because even a small amount of extra detergent can lead to problems, and you should never use more than the maximum amount of detergent recommended by the manufacturer. Using too much detergent can lead to oversudsing, poor rinsing, detergent buildup in clothing, and residue buildup that can contribute to odors in the washer.
Laundry boosters come in all different formats. There are powders, liquids, and laundry power packs that you can add to the wash along with your laundry detergent.
All laundry boosters work in standard washing machines, and some also work in HE washing machines. Check the product label to verify you can use your laundry additive of choice in an HE or washing machine.
You have to add the enzyme booster according to the manufacturer's instructions, typically as a powder or liquid.
You can add liquid or powdered detergent to the Pre-wash Detergent Compartment when using the Pre-wash option. Always use HE (High-Efficiency) detergent with the washer. When using the Pre-wash option, liquid detergent for the main wash needs to be loaded in the liquid detergent cup accessory in the main wash dispenser (where applicable), to prevent it from being dispensed with the pre-wash detergent. The amount of detergent added for the Pre-wash option is 1/2 the amount recommended for the main wash cycle.
The Main Wash Detergent Compartment holds laundry detergent for the main wash cycle. Either powdered or liquid detergent may be used in this compartment.
The detergent is added to the load at the beginning of the cycle. Always use HE (High-Efficiency) detergent with your washer.
Do not exceed the maximum fill line. Using too much detergent can result in detergent buildup in clothing and the washer.
Liquid or powdered color-safe bleach may be added to the main wash compartment with detergent of the same type. Do not mix liquids and powders.
If the dispenser has a liquid detergent cup and insert:
Make sure they are in place when using liquid detergent.
Make sure to remove them when using powdered detergent. Powdered detergent will not dispense with the liquid detergent cup and insert in place.
The liquid detergent cup has guidelines to show the amount of liquid detergent added...^Ivan.
A:AnswerHello there, Keoni. Thank you for your question. While we do not have the exact size for the drain pan required for the LG WM6500HBA Front Load Washer, we can provide guidance. If a drain pan must be used, it's important to follow the instructions that come with the drain pan to ensure proper fit and leveling.
Please keep in mind:
Do not use a drain pan with a pedestal as it may block the drawer.
Properly leveling the washer on the pan is essential to avoid increased vibration and noise.
https://www.lg.com/us/washers-dryers/lg-wm6500hba-front-load-washer#pdp_specs
We understand your need for precise installation and are happy to assist further! Please feel free to send us a private message on Social Media @LGUSSupport, and our team will provide more detailed support.
We appreciate your patience. —Renzo
A:AnswerHi there, Ednam. Thank you for reaching out about the LG WM6500HWA Front Load Washer!
This washer is designed with LG's LoDecibel™ Quiet Operation, making it exceptionally quiet during operation. While the exact decibel rating isn't specified in the product details, the LoDecibel™ feature ensures reduced noise and vibration for a quieter laundry experience. Additionally, the TrueBalance® Anti-Vibration System enhances stability and minimizes movement during cycles, further reducing noise levels.
https://www.lg.com/us/washers-dryers/lg-wm6500hwa-front-load-washer#pdp_specs
If you’d like assistance with setup or operation, feel free to reach out to us on social media @LGUSSupport. We’re here to help!
Thank you for choosing LG for your home.
—Renzo
A:AnswerHello there! Thank you for reaching out with your question about the LG WM6500HBA Front Load Washer.
We understand you're wondering about the availability of a soaking option. While this model has an extensive range of washing features, including TurboWash®, AI Wash, Steam, and various cycles for different fabric types, it does not specifically include a designated "Soak" cycle. However, you can achieve a similar effect by using the Pre-Wash option, which helps to loosen dirt and stains before starting the main wash cycle.
https://www.lg.com/us/washers-dryers/lg-wm6500hba-front-load-washer#pdp_specs
For additional help or to explore more options, feel free to send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further!
We appreciate your patience. —Renzo
