Questions & Answers

Q: QuestionDoes it have a short cyle like 5 minutes 10 minutes wash for very small load one or two clothes

Asked 1 year ago by Ace.

• A:Answer Hello there. Thank you for your inquiry about the WM6500HWA model. While the WM6500HWA offers various cycle options for different load sizes and types, it typically does not have a cycle as short as 5 or 10 minutes specifically for very small loads like one or two clothes. However, you can use the Quick Wash cycle on this model, which is designed to efficiently clean smaller loads in a shorter amount of time compared to regular cycles. To assist you further and ensure you get the most out of your washing experience, please send us a private message on Social Media @LGUSSupport with any specific questions or preferences you have regarding cycle times and load sizes. Our team will be happy to provide additional information and tips based on your needs. Thank you for choosing LG! —Mau

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWill the washer tell me when more detergent or softener is low or out for the EZ DISPENSE function? It is not hooked up to WiFi or app. Thanks!

Asked 2 years ago by Hanh46.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer yes

  Answered 2 years ago by LawrenceKVerified Purchase

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Q: QuestionWhat does the manual say about the space requirements around the machine? Thanks very much!

Asked 2 years ago by Sam1.

• A:Answer Thank you for your interest in the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence (WM6500HWA) model. Please adjust all four feet using the transit bolt spanner provided to stabilize the LG washing machine WM6500HWA. Also, make sure there is a 20mm gap between the top of the washer and any worktop during installation. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM6500HWA.ABWEVUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan the door be changed to open from the opposite direction ? The hinge on the right side rather than the left side ?

Asked 2 years ago by dooroptions.

• A:Answer Hi there! Thank you for your question regarding the door hinge on your WM6500HWA washer. Unfortunately, the door on this model is not designed to be reversible, meaning it cannot be changed to open from the opposite direction with the hinge on the right side. We understand that this may not be ideal for all laundry room layouts. If you have any more questions or need further assistance, please don’t hesitate to send us a private message on Social Media @LGUSSupport. Our team is here to help you with any inquiries you may have. We appreciate your interest in our products! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionAll my clothes came out super wrinkled, more than any washer I have ever used. Does anyone know why or have aaa solution that has worked for them?

Asked 2 years ago by Sullabim.

• A:Answer Hi there. We understand your inquiry regarding the LG 5.0 Cu. Ft. Smart Front Load Washer. To help reduce wrinkling, we recommend using the Steam or FreshCare™ options and ensuring the load size allows the clothes to tumble freely without being overcrowded. We understand that this is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-white/JJ8VPZRC5R For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionWhy is the dispenser drawer extremely difficult to slide into position, even when depressing top disengager button?

Asked 2 years ago by Hamp.

• A:Answer Hello there. We understand your inquiry regarding the dispenser drawer of your LG 5.0 Cu. Ft. Front Load Washer. This issue is often caused by a buildup of detergent residue, and we recommend gently cleaning the drawer housing and the dispenser tracks to ensure it slides smoothly. https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/JJ8VPZRYH4 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionI just received this today and the 5 jets don't spray out anything like the video. Is there a difference in settings that I'm missing? The water comes out pretty weak with or without the Turbowash on.

Asked 2 years ago by NH.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer We apologize for any inconvenience you're experiencing with your new LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 in Black Steel. model WM6700HBA . To ensure the TurboWash 360 feature is working optimally, please consider the following troubleshooting steps: - Confirm Water Pressure: Check if the water pressure in your home meets the minimum requirements for the washer. Low water pressure can affect the performance of the TurboWash feature. - Select TurboWash Cycle: Ensure that you're selecting a wash cycle that includes TurboWash. Not all cycles may have TurboWash enabled by default. Refer to the user manual or cycle guide for details on which cycles utilize TurboWash. - Check Water Inlet Filters: Inspect the water inlet filters located on the back of the washer. If they are clogged or blocked, it can restrict water flow and impact the performance of the jets. Clean or remove any debris if necessary. If the issue persists, we recommend reaching out us at @LGUSSUpport on Facebook or Twitter for further assistance. We can provide specific troubleshooting steps based on your model and help resolve any performance concerns you may have. ^Danee

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhen stacked how high are the buttons on the dryer. My wife is 5’4” would she be able to use them with no problems.

Asked 2 years ago by Kelly.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer my wife is also on the petite side... 5'6. we actually got the pedestals so that we could make them higher. She has no issues even with the extra height, AND it's easier to move things from the washer to the dryer because you don't need to get on your knees or bend over to get things out.

  Answered 2 years ago by DavidLVerified Purchase

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Q: QuestionWhat is the exact height when the washer is attached to the pedestal. I can add the listed height of the pedestal to the listed height of this washer but is that accurate when these are attached? Does the height of the washer include the feet?

Asked 3 years ago by Richard.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer Hello there. Washer and dryer pedestals are generally 10 to 16 inches tall. Features like the brand of pedestal, a storage drawer or separate washing function affect its height. Check out our laundry sizing guide for more tips on how to find the right size washer, dryer and pedestals for your laundry room. ^Jai.

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionHi, What is the length of the drain hose on this model? Thanks!

Asked 3 years ago by CuriousCustomer.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer Hi, The end of the drain hose should be located a minimum of 24" (61 cm) and a maximum of 96" (244 cm) above the bottom of the washer. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: Questiondoes door open left or right when facing?

Asked 10 months ago by jim.

• A:Answer Left

  Answered 9 months ago by Mike

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Q: QuestionDoes if have a setting where I can do rinse only or spin only? Thanks!

Asked 2 years ago by Jackie.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer yes

  Answered 2 years ago by LawrenceKVerified Purchase

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Q: QuestionWhat’s the difference between this model and model# WM6500HBA?

Asked 2 years ago by MASJ.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer The main specs are almost identical. The differences can be found while selecting the compare option from the manufacturer's site. 6700 has soil level sensor. 6500 does not. 6700 available in black steel only. 6500 in black ateel or white. 6700 has 18 washer options, 6500 has 15. There are also small differences in energy star ratings.

  Answered 2 years ago by DavidBVerified Purchase

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Q: QuestionI have a 7-year old washer with an error code that appears to be something in the motor, with parts still under warranty. The warranty does NO GOOD since you have NOONE in this area authorized or willing to service it!

Asked 2 years ago by Gloria.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer Thank you for letting us know about this. We understand how washer issues and the unavailability of service providers can be concerning. Allow us to look into this for you and see how we can help. Please message us on Facebook or X using @LGUSSupport with your unit's sticker label. -Cazz

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this come with the stacking bracket if I am purchasing the set or do I have to buy that separately?

Asked 2 years ago by Amanda.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer Hi there, Amanda. Thank you for sharing your experience with us regarding the LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer in Black Steel. We understand your inquiry about the stacking bracket for this unit. https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/JJ8VPZ6YGL The stacking kit (model KSTK4) is typically sold separately and is not included with the purchase of the washer or dryer, even when bought as a set. This kit is necessary to securely stack your washer and dryer to ensure stable operation. For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionHow do you set the machine just to run a spin cycle?

Asked 2 years ago by Lisap1246.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer Hi there. Thanks for reaching out. To set this model on the Spin Cycle you have to go the menu settings. `Jai.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhy wont my comforters spin out ? It keeps stopping

Asked 2 years ago by T.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer Hi there! Take a quick view of our help page for possible solutions to why your comforters will not spin: https://www.lg.com/us/support/help-library/does-not-drain-or-spin-front-load-washer-CT10000012-1337717767769. ~Rita

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this machine have smart detergent dispenser?

Asked 3 years ago by AN.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer Yes.

  Answered 3 years ago by JuankvVerified Purchase

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Q: QuestionIs this machine made in US?

Asked 2 years ago by Mars.

• A:Answer Hello there! Knowing where and when a product was manufactured can provide valuable information about its origin, quality, and potential issues. For LG appliances, the serial number is unique to each item and helps in tracking the manufacturing process, ensuring quality control, and facilitating any necessary repairs or service calls. -Junel

  Answered 2 years ago by LG Digital Customer Care

  
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