Questions & Answers

Q: QuestionI’m thinking of purchasing the LG 5.0 Cu Ft. washer. Is it suitable for an upstairs laundry room?

Asked 2 days ago by ResseyQ.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360° - Alpine White

Q: QuestionMy washer and dryer yesterday when using the washer on the spin cycle it was banging and clanging all around the floor how do you fix this problem

Asked 1 week ago by Tonya.

• A:Answer Hello there, Tonya! Thank you for reaching out about your LG Washer (WM5800HVA). We appreciate you sharing what happened during the spin cycle, and we're here to help clarify what typically causes that loud banging you experienced. Noises during the spin cycle can be caused by multiple factors: • Laundry becoming unbalanced in the drum. • Foreign objects stuck in the tub. • The washer not being level. Checking these areas usually helps restore smooth operation. For more information, you can refer on this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-graphite-steel/J7G5658YH4. If you’d like us to take a closer look or need further assistance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. - Avril

  Answered 1 week ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes Lg have slide top where put soap and fabric softener

Asked 2 weeks ago by ja.

• A:Answer Please pardon us, but we are not clear about what a "slide top" is, and we will need some clarification. If you hover your mouse over the first thumbnail image with the play button and overview on it to the left of the main image, or click on it, as the video plays, it will show the dispenser drawer in which you can see the Pre-wash detergent compartment, a liquid dispenser cup, a Main wash detergent compartment, a Liquid fabric softener compartment, and a Liquid chlorine bleach compartment for the ENERGY STAR® Most Efficient/ Energy Star® Certified LG 5.0 cu. Ft. Mega Capacity Smart Front Load Washer with TurboWash® 360°, AI Sensing and Hybrid Electronic Controls with LCD Display, Model # WM5800HVA...^Ivan.

  Answered 1 week ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have 15 minute wash?

Asked 1 month ago by Maria.

• A:Answer It does have a quick wash cycle

  Answered 2 weeks ago by user235

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI currently have an LG washer & dryer. Can I use my old pedestal?

Asked 1 month ago by Anonymous.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360° - Alpine White

• A:Answer These pedestals connect differently so I don’t think so

  Answered 2 weeks ago by user235

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs alpine white the same color as white? Do not want off white

Asked 2 months ago by Laura.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360° - Alpine White

• A:Answer Alpine White IS NOT the same shade as our standard white finish on other appliances. It is a brighter, matte, or more modern white designed to complement a sleek aesthetic, unlike our standard white, which is a traditional, high-gloss white used on most refrigerators and older laundry models...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this washer run on gas or electricity

Asked 3 months ago by Anonymous.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360° - Alpine White

• A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the power source for the LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Alpine White. This washing machine operates strictly on electricity. It requires a standard 120V, 60Hz, grounded electrical outlet to power the motor, internal heater, and smart features. While clothes dryers can come in either gas or electric configurations, front-load washers like this model do not utilize gas for any part of their operation. We are committed to providing you with the best performance and convenience for your home laundry needs. https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-alpine-white/JJ8VPZWZKL Your feedback is important, and we'd like to assist you further. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you need a special kit to stack the washer and dryer?

Asked 4 months ago by MBWom.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360° - Alpine White

• A:Answer Yes sold on line and at the store. Simple to install in a few mins.

  Answered 2 months ago by RodneyA

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the dryer door be switched to open the way I want it to be

Asked 4 months ago by JPE55.

• A:Answer Yes

  Answered 3 months ago by Kzyhouse

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionAre there matching bases to raise these washers and dryers. And how much are they. White

Asked 5 months ago by Anonymous.

• A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. To raise your units, you can use the 27" Pedestal Storage Drawer (Model: WDP6W), which is available in White and typically retails for $265.00–$359.00 depending on current promotions. https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-graphite-steel/J7G5658YH4 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this washer have an internal water heater?

Asked 6 months ago by cleanfreak.

• A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry about the LG Front Load Washer (WM6500HBA). This washer does not have an internal water heater. However, it offers various wash/rinse temperatures including "Ex. Hot" which utilizes the hot water supply. https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-graphite-steel/J7G5658YH4 If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

  Answered 6 months ago by LG Digital Customer Care

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat connections are required for steam dryers

Asked 6 months ago by Anonymous.

• A:Answer An additional 3ft washer hose. The splitter is shipped with the dryer.

  Answered 3 months ago by Kzyhouse

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)