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  • QuestionDoes it have a presoak option. Example load to sit for some time to get socks white

    Asked by Tootsie.

    • Answer The ENERGY STAR® Certified LG 5.3 cu. Ft. Mega Capacity Smart Top Load Washer with 4-Way® Agitator, EasyUnload™ & AI Sensing, Model # WT8405CW, does not have a Soak cycle or a Pre-Soak option. You can download the Pre Wash+ Normal cycle that pretreats immediate stains without hand-wash. This cycle adds a pre-wash to the Normal cycle to immediately pretreat stains without hand-washing...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionI have scrud contaminating my clothes from the outside of the metal drum. How do I prevent this? Multiple cleaning cycles have done nothing to remedy this

    Asked by Anonymous.

    • Answer Using too much detergent, leaving wet clothes in the machine, and using hard water are all common causes of scrud buildup in your washing machine. Regular cleaning of your washing machine drum, rubber seal, and filters in the ENERGY STAR® Certified LG 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with TurboWash3D™ Technology - Alpine White, Model # WT8405CW, can help prevent scrud buildup and extend the life of your machine. If your multiple attempts to clean the scrud ahve done nothing to resolve the issue, you may have a hard water issue. Hard water contains high levels of minerals like calcium and magnesium, which can leave deposits on the washer's surfaces over time. These deposits, known as scrud, can lead to corrosion of the washer's internal components and reduce its lifespan. You may want to consider installing a water softener, which can help remove minerals from your water and reduce the risk of buildup in your washing machine. The washer is designed for use with only HE (High-Efficiency) detergents. HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing performance, and help to keep the interior of the washer clean. Using a detergent that is not HE may cause oversudsing and unsatisfactory performance, which could result in error codes, cycle failure, and washer damage. You should run the Tub Clean cycle monthly to remove residue and prevent odor. Inspect and clean the rubber gaskets and seals. This can help prevent mold and mildew buildup, which can contribute to scrud...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWhen does this sale end? ($400 off)

    Asked by Anonymous.

    • Answer I have no idea. This is for a store associate to answer.

      Answered by Mace

  • QuestionIs there a bleach dispenser?

    Asked by Anonymous.

    • Answer Yes there is a liquid bleach dispenser.

      Answered by Bryan

  • QuestionIs it possible to pause the machine during the wash and add more items with no issue?

    Asked by Jenn.

    • Answer If the ENERGY STAR® Certified LG 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with TurboWash3D™ Technology - Alpine White, Model # WT8405CW, is running, you can press the Start/Pause button to pause the cycle, and wait for the door to unlock after a brief pause. without losing the current settings. However, if you do not press the Start/Pause button to start the cycle again, after a delay the washer automatically turns off and all cycle settings are lost. Any water remaining in the drum will be drained...^Ivan..

      Answered by LG Digital Customer Care

  • QuestionIs this unit a direct drive unit?

    Asked by Chris.

    • Answer Hi, Chris. Yes, the LG WT8405CW is equipped with a Direct Drive motor. That means it operates without belts or pulleys, which helps reduce noise, improve durability, and enhance energy efficiency. LG even backs the Direct Drive motor with a 10-year limited warranty, reflecting its reliability and long-term performance. If you need further assistance, please send us an email at [email protected]. We’re here to assist you. -Charles

      Answered by LG Digital Customer Care

  • QuestionWhat is the largest item that go into this machine? (comforters, blankets..etc), and can it support washing on a daily if necessary.

    Asked by Anonymous.

    • Answer I have put comforters and blankets in there and it does great washing them! I use it about 4-5 times a week and its been great

      Answered by MARIAC

  • QuestionIs it possible to do a wash without using the softener option...even if there is softener loaded into the reservoir? I like to use softener for most items but not for others.

    Asked by jes1963.

    • Answer Sorry, I’ve never tried that. I just don’t put fabric softener in the tray if I don’t want any.

      Answered by Granny

  • QuestionWhat is the height of this unit to the lid? I know the height to the top of the control panel is 43 inches. I want to know whether the top of the lid will be level with my existing dryer that doesn't have the control panel lip.

    Asked by Axtx.

    • Answer The top of the lid is not flat. It slopes from about 39 3/4 inches to 37 3/4 inches.

      Answered by Anonymous

  • QuestionI don't have wifi at my home, will this prevent me from having full access to the washer's features and settings at the panel since it won't be connected to the internet?

    Asked by NeTFLoODeR.

    • Answer No trouble at all... i have wifi but i do not connect it to it...

      Answered by RubenM

  • QuestionOnce a wash cycle is downloaded to the machine do you put in in the download setting and does it stay there, like a delicate setting or do you have to use the app to get to it?

    Asked by Dave.

    • Answer Thank you for your interest in the LG Washer. To use a wash cycle you downloaded on your LG WT8405CB washing machine, follow these simple steps: Select the Downloaded Cycle: After downloading a cycle from the LG ThinQ app, choose it on your washing machine's control panel. Look for the "Download" option. Cycle Retention: Remember, the downloaded cycle won’t stay set like the regular cycles (e.g., delicate or normal). You have to select it each time you wash since the machine won't automatically keep it. Using the App: You can choose the downloaded cycle from the machine or manage it using the app for more customization. However, it’s not necessary to use the app every time. In summary: After downloading a cycle, select it manually on the machine for each wash, as it won't stay set like standard cycles. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WT8405CB.AEBETUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care

  • QuestionWhat is the height with the door open?

    Asked by Quenbee.

    • Answer Hey there! Thank you for asking us this question. The maximum height with the lid open as described on the owner's manual is about 57" (144.8 cm). ^Anthony

      Answered by LG Digital Customer Care

  • QuestionIs there a way to use this washer fully manually - can I set the water level and temperature and spin all together in one wash cycle? if so, can I then save my settings?

    Asked by Elena.

    • Answer Hello, Elena. Thank you for your inquiry about the LG WT8405CW washer. While this model does not have a fully manual mode where you can set each cycle parameter individually (water level, temperature, and spin speed), it does offer various wash cycles with preset options for water level, temperature, and spin. You can select a wash cycle that best fits your needs, and the washer will automatically adjust the water level, temperature, and spin speed accordingly. Unfortunately, this model does not have a feature to save customized settings for future use. If you have specific preferences for water level and temperature, you can choose a cycle that aligns closely with your requirements. For further assistance or recommendations on using your washer effectively, please send us a private message on our social media platform via @LGUSSupport, and our team will be happy to assist you. We appreciate your interest in LG products. ^Sam

      Answered by LG Digital Customer Care

  • QuestionWhat additional wash cycles can you download and is there a maximum number of cycles that you can download?

    Asked by Anonymous.

    • Answer Hello there. Thank you for your inquiry about additional wash cycles for your WT8405CB model. The WT8405CB washer allows you to download additional wash cycles via the LG ThinQ app. There is no maximum number of cycles that you can download; you can add as many as you like depending on your needs. To download additional cycles, open the LG ThinQ app on your smartphone, select your washer, and navigate to the "Download Cycle" section. From there, you can browse and download various cycles that suit your preferences. If you have any further questions or need assistance, please send us a private message on Social Media @LGUSSupport. We're here to help. Thank you for reaching out. —Renzo

      Answered by LG Digital Customer Care

  • QuestionI recently purchased Lg washer model number WT8405CB and when I press the deep fill option opposed to holding it for 3 seconds instead of it adding adequate amount of water for set load it fills all the way to the top. Is that normal?

    Asked by Alex.

    • Answer Yes, when on normal I press the deep fill option and it goes directly to deep wash and doesn’t put the adequate amount of water instead it fills to the top no matter the load whether small or big

      Answered by Anonymous

  • QuestionDoes this model have agitator?

    Asked by Anonymous.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with TurboWash3D Technology - Matte Black. This specific model is an HE (High Efficiency) washer that features an impeller (wash plate) at the bottom of the drum rather than a traditional center agitator. This design uses TurboWash3D™ technology to create powerful water currents that move your clothes efficiently for a thorough clean while providing more room in the tub for larger loads. https://www.bestbuy.com/product/lg-5-3-cu-ft-high-efficiency-smart-top-load-washer-with-turbowash3d-technology-matte-black/JJ8VPZQZR4 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

      Answered by LG Digital Customer Care

  • QuestionThe user manual seems to state that "Deep Fill" cannot be used with the Bedding cycle. How much water is automatically used for the Bedding cycle and is there a way to add more if needed?

    Asked by Elena.

    • Answer Thank you for reaching us regarding LG Washer. The LG WT8405CW washer uses an automatic water level sensing system for all cycles, including the Bedding cycle. This means the washer determines the appropriate amount of water based on the load size and fabric type. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WT8405CW.AEWETUS. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

      Answered by LG Digital Customer Care

  • QuestionPlease verify the listed amperes of 60. That is very high compared to other models.

    Asked by mojo.

    • Answer This machine doesn’t use 60 amps.

      Answered by DallasJ

  • Questiondoes it have manual water level control

    Asked by lc.

    • Answer Hi, there. Thank you for reaching out to us. The LG washer model WT8405CW features an advanced automatic water level control system that adjusts the water level based on the size and type of your load for optimal cleaning performance and efficiency. If you have any further questions or need assistance with your washer, please send us a private message on our social media platform via @LGUSSupport, and our team will be happy to assist you. We appreciate your inquiry. ^Sam

      Answered by LG Digital Customer Care

  • QuestionWhere is the filter located on this machine?

    Asked by CV.

    • Answer Hello, there. Thank you for your question about the LG dryer model WT8405CW. The lint filter for this dryer is typically located inside the dryer drum, near the door opening. It's essential to clean the lint filter before or after each load to maintain optimal drying performance and safety. If you have any more questions or need further assistance, please feel free to send us a private message via @LGUSSupport on our social media platforms. We're here to help. ^Sam

      Answered by LG Digital Customer Care