A:Answeri had the same problem but you must keep them both lock if not the soap and the softener will pour out and i both will be empty so keep the lock and in the setting it adjustment you can make for both of the soap and softener to come out
A:AnswerThank you for reaching us regarding LG Washer. Turn off the EZDispense function on your LG WT8600CB washing machine by pressing the 'Detergent' or 'Softener' Level button repeatedly. This allows you to add your preferred detergent and fabric softener manually. The EZDispense function automatically dispenses the right amount of detergent and fabric softener based on your load, but you can override it if you prefer to use a different product. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WT8600CB.AEBETUS. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris