A:AnswerHello there! We understand your inquiry about using the LG 50QNED85TUA on a European electrical grid. This model is built for 120 volt / 60 Hz power, which is standard in the United States. Most European homes supply 230 volt / 50 Hz power, so the 50QNED85TUA cannot be plugged directly into a standard European outlet without additional equipment.
As a troubleshooting step, first check the voltage and frequency rating on the TV’s label (usually found on the back panel or in the user manual). You’ll see it specifies “AC 120 V 60 Hz.” If you attempt to run it on 230 V 50 Hz without converting, the TV could be damaged or fail to power on. To safely operate this unit in Europe, you would need a step-down voltage converter (rated for at least 150 watts, ideally 200 watts to allow for startup surges) that converts 230 V 50 Hz down to 120 V 60 Hz. Even with a converter, some smart‐TV functions (like over‐the‐air tuning) might not work correctly because they rely on local broadcasting standards.
If you’re unsure whether your voltage converter is properly sized or compatible, double‐check its output rating matches the TV’s requirements: steady 120 V 60 Hz with a continuous power capacity of at least 150 W. Additionally, when using any external converter, ensure it’s a pure sine wave type rather than a modified sine wave, as TVs are sensitive to waveform quality. Improper converters can lead to power‐related issues such as flickering screens, intermittent shutdowns, or even internal component damage over time.
https://www.bestbuy.com/site/lg-50-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578194.p?skuId=6578194
For personalized guidance—such as verifying local power specifications, selecting the correct converter, or exploring LG models designed for European voltages—please send us a private message on social media @LGUSSupport. Our team will be more than happy to explore possible solutions and help ensure you get the best viewing experience without risking any electrical issues. We appreciate your patience and look forward to assisting you further.
—Renzo
A:AnswerYou can press the “Home” button on the LG TV remote control for the LG 50" Class 85 Series QNED 4K UHD Smart webOS TV (2024), Model # 50QNED85TUA to access the Home menu.
Navigate to the “Settings” option and select it > Scroll down to the “All Settings” option and select it > Select “General” from the list of settings > Select “Alexa” from the list of options > Toggle the switch to turn off Alexa...^Ivan.
