Questions & Answers

Q: QuestionWhat is the refresh rate of this LG TV?

• A:Answer This LG TV has a 120Hz refresh rate.

Q: QuestionDoes this TV have built-in speakers?

• A:Answer Yes, this LG TV has built-in downward-firing speakers.

Q: QuestionCan I connect a sound bar to this TV?

• A:Answer Yes, this TV is compatible with LG soundbars.

Q: QuestionWhat type of display does this LG TV have?

• A:Answer This LG TV uses an OLED evo display with over 8.3 million self-lit pixels.

Q: QuestionWhat version of Bluetooth does this TV use?

• A:Answer This TV is equipped with Bluetooth version 5.3.

Q: QuestionDoes this TV include Dolby Vision?

• A:Answer Yes, this TV supports Dolby Vision for enhanced color, contrast, and brightness.

Q: QuestionCan you access Direct TV streaming on this TV or do you need a fire stick or some other device to do so?

Asked 2 months ago by Uncertain.

• A:Answer The DirecTV streaming app is incompatible with the webOS 25 TV Platform that this LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA runs on. The TV has preinstalled streaming apps, but you can use an Amazon FireStick, or other media streaming device if you want to stream from apps that are not available on the TV...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionI will mount this TV on a wall. How is this done

Asked 2 weeks ago by Anonymous.

• A:Answer You will have to find a mount on Amazon most likely that can hold up to the TVs size which mine was a 65” then follow instructions on mounting

  Answered 2 weeks ago by MarkFVerified Purchase

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Q: QuestionDoes this TV have auracast?

Asked 5 months ago by Vettenut.

• A:Answer Auracast is supported on the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA. It's available across several models of LG's 2025 TV lineup, including all of our 2025 LG OLED TVs....^Ivan.

  Answered 5 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this model have HDMI 2.1?

Asked 5 months ago by tbow.

• A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the OLED65C5PUA 65″ Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025). You asked if this model features HDMI 2.1 ports. Yes, the OLED65C5PUA is equipped with four HDMI 2.1 inputs, allowing you to connect multiple high-bandwidth devices—such as next-gen gaming consoles, 4K/120Hz PCs, or ARC/eARC soundbars—while taking full advantage of gaming features like 4K at 120 Hz, ALLM, VRR, and G-Sync/FreeSync support. As a first troubleshooting step, if you’re experiencing issues with HDMI connectivity (for instance, no signal or intermittent video), please ensure you’re using a Premium High Speed or Ultra High Speed HDMI cable rated for 48 Gbps. Disconnect the HDMI cable, power off both TV and source device, reconnect the cable firmly into the HDMI 2.1 port (labeled “HDMI 1 (eARC/ARC)” or “HDMI 2/3/4 (4K@120Hz)”), then power both devices back on. Navigate to Settings → All Settings → General → Additional Settings → External Device Manager → Device Connection Manager, and make sure the HDMI ultra-high speed mode is enabled for 4K120 content. https://www.bestbuy.com/site/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/6621824.p?skuId=6621824 If your HDMI device still doesn’t appear correctly—such as missing 4K/120Hz resolution or no audio via eARC—please send us a private message on Social Media @LGUSSupport. Our team will be happy to guide you through additional troubleshooting or schedule a service check if necessary. We appreciate your patience and are committed to helping you get the best performance from your OLED65C5PUA. —Renzo

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  Answered 5 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this TV have the ATSC 3.0 tuner for NextGen TV

Asked 2 days ago by ScottF.

• A:Answer LG was one of the very first companies to bring ATSC 3.0 tuners to its TVs back in 2020, and it's one of the first to drop it. LG confirmed in Sept, 2023 that its 2024 OLED TVs won't include next-generation ("NEXGEN") ATSC 3.0 4K tuners, and the decision also meant that 2025 LG TVs would not include ATSC 3.0 support, as the company has suspended the inclusion of this technology in its lineup for the U.S. market...^Ivan.

  Answered 2 days ago by LG Digital Customer Care

  
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Q: QuestionI had purchased this so far loving it. I previously had LG Oled TV from 2018. It was ruined by burn in on screen by playing Minecraft a lot. I’m scared to play Minecraft on this new TV! Is this TV is a burn in proof?

Asked 2 months ago by Zing31.

• A:Answer AS with any other OLED TV, regardless of brand or manufacturer, the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, is susceptible to burn-in, which can occur if static images or logos are displayed continuously. To mitigate this risk, LG OLED TVs come with features like the Screen Saver, Clear Panel Noise, Screen Shift, and Logo Luminance Adjustment. These features help preserve image quality and reduce the risk of burn-in. OLED Image Retention or Burn-In: Burn-in and image retention are possible on virtually any display. However, with an LG OLED TV, any risk of burn-in or image retention have been addressed through the use of technology that not only helps protect against damage to the screen, but features self-healing properties so that any short-term image retention that may occur is quickly rectified. It is rare for an average TV consumer to create an environment that could result in burn-in. Most cases of burn-in in televisions is a result of static images or on-screen elements displaying on the screen uninterrupted for many hours or days at a time – with brightness typically at peak levels. So, it is possible to create image retention in almost any display if one really tries hard enough. And even if image retention does occur from extreme usage, it can usually be mitigated within a short period of time by turning the display off for a while, and watching a few hours of varying content (such as your standard TV watching and channel-surfing). So, in short: Reasonable, responsible usage of an OLED TV, combined with powerful image preservation abilities should result in a seamless home entertainment experience...^Ivan.

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  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this C5 tv have a STAND???

Asked 2 months ago by brock.

• A:Answer Yes, most LG C5 TVs include a pedestal stand, but the 42-inch model comes with two widely spaced feet instead of the central stand found on larger sizes. The stand is an included accessory that needs to be attached to the TV after unboxing.

  Answered 2 months ago by JimpYVerified Purchase

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Q: QuestionIs Roku built in?

Asked 2 months ago by Anonymous.

• A:Answer , including models from Philips and Sharp. These "Roku OLED TVs" offer the streaming experience of a separate Roku device directly integrated into the television's hardware and software, providing a familiar interface for apps, live TV, and search.

  Answered 2 months ago by JimpYVerified Purchase

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Q: QuestionHow long is the warranty?

Asked 2 months ago by Juan.

• A:Answer The standard warranty on an LG OLED TV, including 65-inch models, is one year, but for premium OLED TVs, it often includes a five-year panel warranty that covers the panel but not labor in the later years. The specific warranty depends on the TV's model series, with flagship models such as the G and Z series typically receiving the extended panel warranty while mid-range models like the C series also receive this benefit. But... we bought the extended warranty through the geek squad.

  Answered 2 months ago by JimpYVerified Purchase

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Q: QuestionDoes the 65 in have the same exact picture as my 42 in. only bigger. On the old CRT tv's the smaller ones had a sharper picture or with OLEDS the same quality picture quality no matter the size.

Asked 5 months ago by Anonymous.

• A:Answer They are all 4K so technically smaller TVs will have more pixels per square inch but you won’t really notice that. The 55in and larger are brighter than the smaller versions so will actually have a better overall picture.

  Answered 5 months ago by Anonymous

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Q: QuestionCan I connect two wireless headsets at the same time

Asked 22 hours ago by Deb.

Q: QuestionDoes this TV have an art gallery mode?

Asked 2 days ago by CWB.

• A:Answer Im sure it does just havent had the time to figure out all that it does

  Answered 1 day ago by ThomasDVerified Purchase

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Q: Questioncan i use lg magic remote with this tv

Asked 3 days ago by sk.

• A:Answer Yes,also easy to operate

  Answered 1 day ago by ThomasDVerified Purchase

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