Questions & Answers

Q: QuestionIs this TV compatible with the Pioneer VSX-822 home theater receiver? I cannot seem to get a connection using HDMI cables.

Asked 3 months ago by ChefJC.

• A:Answer To answer my own question, the Pioneer VSX-822 is not compatible since it does not have an ARC HDMI port. Had to upgrade my AV receiver.

  Answered 3 months ago by ChefJCVerified Purchase

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Q: QuestionIs this model compatible with LG magic remotes

Asked 5 months ago by Tiff.

• A:Answer Yes

  Answered 5 months ago by MichaelCVerified Purchase

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Q: QuestionWhat is the additional cost for each of these mentioned in David, Head of Marketing, sales video? LG Channel WebOs upgrade OLED Care

Asked 7 months ago by Sue.

This question was asked about the related product: LG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)

• A:Answer Please pardon us, but we are unclear about your inquiry asking "What is the additional cost for each of these mentioned in David, Head of Marketing, sales video? LG Channel WebOs upgrade OLED Care", and we will need some clarification. There aren't any mentions of additional costs in the videos for the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, from our Director of Product Marketing at LG, and to answer your inquiry, it would be helpful if you could clarify what you are referring to..^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this have anti-glare screen?

Asked 10 months ago by PaulB.

• A:Answer Hi there, PaulB. Thank you for reaching out to us regarding the LG OLED65C5PUA TV. We understand your inquiry about whether this model has an anti-glare screen. This particular OLED model does not feature a dedicated "anti-glare" coating, but OLED technology itself provides excellent contrast and deep blacks, which can help reduce reflections. The display also benefits from the OLED evo panel, designed to provide bright and vivid images, which may help minimize the appearance of glare under normal lighting conditions. If you're concerned about glare in bright rooms, you may want to consider adjusting the room's lighting or using the TV's settings to optimize the picture quality for different lighting environments. https://www.bestbuy.com/site/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/6621824.p?skuId=6621824 For further questions or assistance, please feel free to send us a private message on Social Media @LGUSSupport. We’d be happy to assist you further! We appreciate your patience! —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the distance of the bottom most mounting holes from the bottom of the TV without the stand?

Asked 7 months ago by RyanR.

• A:Answer With or without the stand attached, the VESA Mount holes on the back of the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, will be the same since attaching the stand to the TV does not affect this measurement. The bottom row of VESA mount holes for the TV is 226mm (8.898") from the bottom of the TV's panel...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionCan you turn off all the upscaling features?

Asked 4 months ago by Rachel.

• A:Answer The α9 AI Processor 4K Gen8 in the 65-inch Class LG OLED evo AI C5 4K Smart TV 2025, Model # OLED65C5PUA, offers advanced image processing capabilities such as α9 AI Super Upscaling 4K, which automatically enhances picture quality by intelligently analyzing content and adjusting the picture settings to improve clarity and detail. This feature is part of the α9 AI Processor Gen 8, which also includes AI Picture Pro, AI Super Upscaling, and AI Sound Pro. The AI Super Upscaling technology works with any copyright-protected content on OTT services and is designed to work with any content that supports AI Picture Pro. It analyzes the color distribution of each frame and identifies the emotional intent per scene, remastering the color to stay faithful to the director's vision. Additionally, it automatically detects the ambient light in your space and makes adjustments to ensure optimal picture quality, whether it's bright or dark around you, and it cannot be turned off...^Ivan.

  Answered 4 months ago by LG Digital Customer Care

  
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