Questions & Answers
- Model:
- OLED65C5PUA
- |
- SKU:
- 12067938
Q: QuestionDoes the tv support DTS (including DTS-HD) sound?
Asked by audiophileBK.
- A:Answer Hi there. Thank you for your interest in the OLED65C5PUA. We understand your inquiry regarding the audio formats supported by this TV. Based on the official specifications, this unit supports Audio Codecs including AC4, AC3 (Dolby Digital), EAC3, HE-AAC, AAC, MP2, MP3, PCM, WMA, and apt-X. However, DTS and DTS-HD are not listed as supported formats for this model. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat is the URL of this TV
Asked by URL.
- A:Answer Hi there. We understand your inquiry about the URL of the OLED65C5PUA TV. A television model itself does not have a public URL, as it is a physical product. However, if you are looking for information, product details, or support for the OLED65C5PUA, you can typically find it on the official LG US Website by searching for the model number. We understand your inquiry, and your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about this unit's features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionHow much does this TV weigh the 65-in
Asked by Anonymous.
- A:Answer I would say the TV Weights around 60 pounds But the best thing about moving this TV is that it has gorilla glass so you can put your fingers on the screen and it has no effect Really strong
Answered by SteveG
Q: QuestionIs there a operating manual? Just bought it and got no manual for the TV or remote
Asked by Mel.
- A:Answer Hello there, Mel. Thank you for choosing the LG OLED evo C5 4K TV (Model # OLED65C5PUA). We understand your inquiry regarding the owner's manual. This model is designed with a built-in E-Manual accessible directly through the TV's settings menu, which covers both the TV and the Magic Remote functions. While a physical Quick Start Guide is usually included in the packaging, the detailed operating instructions are digital to ensure they are always easily accessible. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you would like a direct link to the downloadable PDF or have further questions, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs there any hardware kit that comes with tv like different size bolts or screws that are compatible with LG 65in. tv.
Asked by LawrenceB.
- A:Answer The only bolts or screws that are supplied with the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, are those that can be used to attached the stand base to the TV. It does not come with a hardware kit that contains different size bolts or screws like older TVs used to...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionIs this tv dual voltage?
Asked by Nico.
- A:Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, is not a dual voltage TV. It has a 120 VAC ~ 50/60 Hz power requirement...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionHow many speakers does 65inch tv have
Asked by Lawrence.
- A:Answer Hi there, Lawrence. We understand your inquiry regarding the speaker configuration for the OLED65C5PUA 65-inch TV. The specifications for the OLED65C5PUA show that it is equipped with a 2.2 Channel Speaker System. This means the TV has four speakers in total: two full-range main speakers and two dedicated woofers. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about the TV's audio settings or other features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat type of microphone does the TV have and can the microphone and/or Alexa and other similar services for voice commands be disabled?
Asked by Lucio.
- A:Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, does not have a built-in microphone. The microphone for issuing voice commands is on the LG Magic Remote that comes with the TV, and with a long press of the AI picto on the remote control, you can search using voice commands and with a short press, you can use the TV's AI concierge function...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCan you pair two separate Bluetooth headphones?
Asked by Anonymous.
- A:Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # Model # OLED65C5PUA, supports Auracast, which is a feature that allows you to connect multiple Bluetooth headphones simultaneously. This feature enables several users to listen to the same audio stream without the need to toggle settings, making it ideal for shared living situations or watching movies together...^Ivan
Answered by LG Digital Customer Care
Q: QuestionIs the remote difficult to use? Is there a different remote available?
Asked by DC123.
- A:Answer Hello there. Thank you for reaching out to us. We understand your inquiry regarding the remote control options for the LG OLED evo C5 4K Smart TV (Model # OLED65C5PUA). The TV comes with the LG Magic Remote (MR25), which is designed for easy navigation using a PC-like mouse cursor and voice commands. To answer your question about alternatives, yes, you can also use your smartphone as a remote control by downloading the LG ThinQ app, which connects directly to your TV. https://www.lg.com/us/tv-home-theater-accessories/lg-mr25ga-magic-remote If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionThe only thing keeping me from oleds are the burn in risks. are they any better now ? is it all just blown way out of proportion ?
Asked by rgalls.
- A:Answer Hi there. Thank you for your interest in the LG OLED65C5PUA. We understand your inquiry regarding the longevity and performance of our OLED screens. Please be assured that our latest OLED models are equipped with advanced technologies, such as Pixel Dimming and screen protection features, designed to preserve image quality and minimize risks when used under standard viewing conditions. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionLG - 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV Model: OLED65C5PUASKU: 6621824 TV after a few minutes, the TV turns off the screen and emits a high-pitched sound. Then the sound goes off the screen comes on and returns to the Home Screen. Why
Asked by NewTVinNC.
- A:Answer If the 65-inch Class LG OLED evo AI C5 4K Smart TV 2025, Model # OLED65C5PUA, is turning off after a few minutes and emitting a high-pitched sound, then turning back on to the Home Screen, it may be due to overheating, power supply issues, or a software glitch. We highly recommend you contact our Customer Support on social media (Twitter, Facebook, YouTube, Instagram etc.,) using our handle, @LGUSSUPPORT. The TV will need to be inspected by a qualified service technician to diagnose the issue, and our Customer Support can help facilitate arranging a service appointment. Before calling for service, you may want to ensure that the TV is not overheating. If it is, turn it off immediately and let it cool down. Inspect the Power Supply and make sure the power cord is securely connected to both the TV and the wall outlet. Avoid using cheap or low-quality extension cords or surge protectors. You can go to Settings > General > Timers and disable the Auto Power Off feature, or try power cycling the TV by unplugging it from the power source, hold the power button for 30 seconds, then plug it back in. If these steps do not resolve the issue, it may be necessary to contact LG support or a professional technician for further assistance...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCan I connect two wireless headsets at the same time
Asked by Deb.
- A:Answer Hello there, Deb. Thank you for sharing your experience with us. We understand your inquiry regarding the Bluetooth capabilities of the LG OLED65C5PUA. Yes, you can connect two wireless headsets at the same time on this TV model. The LG OLED C5 allows for dual Bluetooth audio connection, which can typically be accessed through the Sound settings menu under the Bluetooth device options. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionDoes this TV have an art gallery mode?
Asked by CWB.
- A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the features of your LG 65" Class C5 Series OLED evo TV. This model does include the Art Gallery feature, which allows you to display beautiful artwork and photos when the television is not in active use. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: Questioncan i use lg magic remote with this tv
Asked by sk.
- A:Answer Yes,also easy to operate
Answered by ThomasD
Q: QuestionDoes the 120volt power plug have 2 prongs or 3 prongs?
Asked by Anonymous.
- A:Answer 3
Answered by ThomasD
Q: QuestionIs it compatible with a Sonos sound bar
Asked by Anonymous.
- A:Answer What connectivity dos your Sonos Soundbar have? A soundbar can be connected to the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA in one of three ways. The TV is a Bluetooth-enabled TV (Bluetooth ver. 5.3) so it can be paired wirelessly via Bluetooth with a Bluetooth-enabled soundbar. It has an HDMI eARC port (HDMI 2) that can be connected to an HDMI ARC/eARC port on a soundbar, and it has an optical digital audio output that can be connected to an optical digital audio input on a soundbar...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCan I use a Samsung Sound Bar
Asked by mark.
- A:Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, can be connected to a Soundbar, regardless of brand or manufacturer, in one of three ways: It is a Bluetooth-enabled TV (Bluetooth ver. 5.3) so it can be paired wirelessly via Bluetooth with a Soundbar, it can be connected via its HDMI eARC port(HDMI 2) to an HDMI ARC/eARC port on a Soundbar, or you can connect its Optical Digital Audio Output to an Optical Digital Audio Input on a Soundbar...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionPenthouse specific tv have compatibility with Sonos arc sound bar and gen 4 subwoofer as well as two others Sonos speakers? I’m going to buy this specific sound system and I desperately hope it’s compatible with the LG C5, or the LG G5?
Asked by PauldavidF.
- A:Answer What connectivity does this specific sound system have? Sound Systems are designed to connect to TVs in various ways, so it's about connectivity. A Sound System can be connected to the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, in one of three ways. The TV is a Bluetooth-enabled TV (Bluetooth® ver. 5.1), so if your sound system supports Bluetooth®, you can pair it with the TV for a wireless Bluetooth connection. If your sound system has an HDMI ARC or HDMI eARC port, preferrable an HDMI eARC port, you can connect that to the TV's HDMI eARC port (HDMI 2). HDMI eARC supports uncompressed audio formats that HDMI ARC does not. This includes high-quality surround sound technologies such as Dolby Atmos® and DTS:X. These formats allow for a more lifelike and cinematic sound experience, providing a richer and clearer audio output compared to the compressed formats supported by HDMI ARC. While HDMI ARC can handle compressed audio formats like Dolby Digital or DTS, HDMI eARC can support uncompressed formats that maintain the full sound details without compression. This is particularly beneficial for users with advanced audio systems or for those who enjoy watching movies or playing games with immersive sound. If the sound system has an Optical Digital Audio Input, you can connect that to the TV's Optical Digital Audio Out. The Optical Digital Audio port is capable of transmitting surround sound formats like Dolby Digital, which is a popular choice for home theater systems and soundbars. However, it does not support multichannel LPCM, Dolby Digital Plus, Dolby Atmos®, and DTS:X, or high-definition audio such as Dolby TrueHD and DTS-HD Master Audio. Optical connections do not support discrete 7.1 soundtracks, as these are typically found in unsupported higher-resolution audio formats...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionIs this tv glare free?
Asked by Greg.
- A:Answer Mine is near a window and with the old tv you got bad glaring issues late in the afternoon and evening. This LG though no problems.
Answered by DamGMan








. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg;maxHeight=54;maxWidth=54;format=webp)


































