“I can't get my audio optical cable to plug into the TV. It's very loose and feels like it's going to fall out. Is the connection on this TV new? It doesn't have a little flap over the port like my old tv”
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Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Sorry, there was a problem. Please try again later.An 8k hdmi cable works. Plug into arc on tv and audio in on sound system.
Sorry, there was a problem. Please try again later.Most people do not realize that there is a rib on one side of the plug if that is not in the proper spot it will not go in turn the plug a quarter of a turn until it goes in properly
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