“I can't power off the TV with either magic remote or Dish Remote. Help!”

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• The magic remote needs to be registered as described in the install guide. As for Dish Remote, I can't use my DirectTV remote to power off either.

  Answered by hfr16 4 years ago

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• Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

  Answered by LG Digital Customer Care 4 years ago

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