Questions & Answers

Q: QuestionDoes this LG TV include a wall mount?

• A:Answer Yes, this LG TV comes with a wall mount.

Q: QuestionHow many HDMI inputs does this TV have?

• A:Answer This TV has a total of 4 HDMI input ports.

Q: QuestionDoes this TV support Dolby Atmos?

• A:Answer Yes, this TV supports Dolby Atmos sound.

Q: QuestionWhat is the estimated yearly operating cost for this TV?

• A:Answer The estimated annual operating cost is $59.

Q: QuestionWhat type of display panel does this LG TV use?

• A:Answer This LG TV uses an OLED evo panel.

Q: QuestionWhat is the distance from the bottom VESA mount holes to the bottom of the TV? To assist me prepping for placement on my existing MantleMount wall mount. Thanks.

Asked 1 year ago by Anonymous.

• A:Answer The bottom row of VESA Mount holes on the 77-inch Class LG OLED evo AI G5 4K Smart TV 2025 with Supplied Wall Mount, Model # OLED77G5WUA is 270 mm (10.63") from the bottom of the TV...^Ivan.

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs there a table stand available?

Asked 11 months ago by Anonymous.

• A:Answer Hello there. Thank you for sharing your inquiry with us. We understand your inquiry about a table stand for your LG OLED77G5WUA. According to the specifications, this TV does not include a stand in the box—“Stand Sold Separately” is noted in the package contents. https://www.bestbuy.com/site/lg-77-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/6621819.p?skuId=6621819 If you’d like assistance locating or ordering the correct stand, or guidance on installation and setup, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and thank you for choosing LG. —Renzo

  Answered 11 months ago by LG Digital Customer Care

  
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Q: QuestionDoes LG warranty this panel? If so, how long?

Asked 1 year ago by Anonymous.

• A:Answer The 77-inch Class LG OLED evo AI G5 4K Smart TV 2025 with Supplied Wall Mount, Model # OLED77G5WUA has a Limited Manufacturer's Warranty of 1 Year for Parts & Labor, and a 5 Year Panel warranty. In the 1st year of the limited warranty, panel, parts and labor costs are covered. In the 2nd year of the limited warranty, only the panel is covered; labor will be charged. The 5-year limited panel warranty is available for the OLED M/G5 Series...^Ivan.

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWe would like to buy this 77" LG OLED G5 TV with the STAND, but it appears to only be wall mounted. Will Best Buy be carrrying this version with the Stand soon? Thanks. If we have to purchase the stand separately can you advise which is the correct model?

Asked 3 months ago by DeeDee2023.

• A:Answer The LG OLED G Series 83/77 Inch Stand and Back Cover, ST-G4WR8377, which has to be purchased separately, is the compatible stand for the LG - 77" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025), Model # OLED77G5WUA. The stand is currently available at Best Buy and has its own product detail page, which can be found by searching for it on Best Buy...^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionDoes delivery include unpacking and installing tv on its wall mount?

Asked 6 months ago by Phil.

• A:Answer Yes, but it required us to buy additional cables and another mount because the one that is included did not work according to the installation team.

  Answered 4 months ago by Challenger16Verified Purchase

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Q: QuestionI don't see a best buy extended warranty for this tv do they have one ?

Asked 7 months ago by Sammy.

• A:Answer Yes, you can purchase an extended warranty, and I decided to protect this television.

  Answered 6 months ago by RichS

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Q: QuestionDoes it have slit screen what special features ?

Asked 9 months ago by David.

• A:Answer Please pardon us, but we are unclear about your inquiry and will need some clarification. Did you mean 'split screen'? The LG 77" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025), Model # OLED77G5WUA, has a feature called Multi View with which you can can split the screen and use apps simultaneously. With Dual Screen / Multi Screen in the Multi View, you can select multiple apps and watch them on one screen. Dual PC Monitor allows you to view the screen input via HDMI simultaneously. When you select two apps, you can switch between Side by Side and Picture in Picture views, and you can select which apps or inputs you can run in Multi View. There may be restrictions on running Multi View in some contents. If the running app does not support Multi View, a combination of apps that can be run is recommended...^Ivan.

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionIs the wall mount with the G5 the same wall mount that was used with the G4? That is, does the wall mount have the same item number as previously?

Asked 1 year ago by Florida.

• A:Answer Hi there. Thank you for reaching out about the OLED77G5WUA. We understand your situation and appreciate your inquiry. The wall mount included with the G5 series has been updated from the one used with the G4 models, meaning it has a new design and a different item number. https://www.lg.com/us/tvs/lg-oled77g5wua-oled-4k-tv#pdp_specs Please send us a private message on Social Media @LGUSSupport so our team can provide any further details you may need. —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionMy apartment wall is not capable of mounting this tv, So how sturdy is the tv stand?

Asked 1 year ago by GenearaJ.

• A:Answer Hello, Cube. The LG 77" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025), Model # OLED77G5 has not yet been released nor has the optional stand. However, just as with last year's 77-inch Class LG OLED evo G4 4K Smart TV 2024 with Supplied Wall Mount that had a optional stand, the stand is designed to support the TV so it will be sturdy...^Ivan.

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs the mount located in the box with the tv

Asked 1 week ago by Patti.

• A:Answer Hello there, Patti! Thank you for sharing your question to us about the LG TV (OLED77G5WUA). For this model, the wall mount is included in the box. The G‑Series TVs are designed with the Gallery Mount as part of the package, allowing the TV to sit nearly flush against the wall. You may access this link related to your concern: https://www.bestbuy.com/product/lg-77-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZTK5F. If you need further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com and our team will be glad to help. - Avril

  Answered 1 week ago by LG Digital Customer Care

  
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Q: QuestionDoes this Open Box TV include the full warranty from LG? I've heard conflicting stories that LG will not warranty open-box OLED TV's. Especially for the 5 year Panel Warranty.

Asked 1 week ago by Jedi2155.

• A:Answer LG's warranty coverage for open-box OLED TVs from Best Buy is conditional. While LG representatives state that open-box items sold by authorized retailers typically retain the standard manufacturer warranty, LG’s official terms often exclude discounted or open-box products. Best Buy's handling of the warranty largely determines your coverage. If LG honors the manufacturer's warranty, it is based on the original date the item was first purchased, not your open-box purchase date. Best Buy will usually process warranties on open-box items for up to 1 year from your specific purchase date, providing exchanges or repairs if the unit fails without physical damage. To guarantee coverage, especially for OLED-specific issues like permanent burn-in, you should purchase an extended Best Buy Protection plan at checkout. Before purchasing, check the Best Buy Return & Exchange Policy to confirm your return window, and verify the TV's operating hours and cosmetic condition in-store...^Ivan.

  Answered 1 week ago by LG Digital Customer Care

  
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Q: QuestionWould a Geek Squad extended warranty be of any value if the panel is covered by LG for 5 years?

Asked 2 weeks ago by BBCust26.

• A:Answer The LG 77-inch Class LG OLED evo AI G5 4K Smart TV 2025 with Supplied Wall Mount, Model # OLED77G5WUA, comes with a Limited Manufacturer's Warranty of One (1) year from the date of original retail purchase for Parts and Labor for internal and functional parts only, including the OLED Display Panel. The OLED Display Panel is covered for parts only for years 2-5 from the date of original purchase. You will be charged for labor. You can review Geek Squads' Extended Warranty terms of condition and compare it to the manufacturer's limited warranty to determine if it covers anything that the manufacturer's warranty does not cover, to assess if it will be of any value to you...^Ivan.

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: Questionhow wide is the screen from side to side

Asked 1 month ago by vales.

• A:Answer The Product Width of 67.4" listed in the specifications for the LG 77" Class G5 Series OLED evo AI 4K UHD Smart webOS TV with One Wall Design (2025), Model # OLED77G5WUA, is the TV's width from side-to-side...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionCan one delay delivery of a large screen (77 inch) TV for 6 weeks?

Asked 2 months ago by Anonymous.

• A:Answer Hello there. Thank you for sharing your question with us. We understand your inquiry regarding the delivery scheduling for the OLED77G5WUA. For purchases made through authorized retailers such as Best Buy, the delivery logistics, warehouse storage, and scheduling are managed directly by the retailer's individual fulfillment systems. We recommend reaching out to Best Buy customer support or visiting their local storefront to discuss their specific delivery windows and potential hold options for your OLED77G5WUA. https://www.bestbuy.com/product/lg-77-class-g5-series-oled-evo-ai-4k-uhd-smart-webos-tv-with-one-wall-design-2025/JJ8VPZTK5F If you have any further questions about its features or specifications as you prepare for its arrival, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
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