Questions & Answers

Q: QuestionWhat type of display does the LG gram have?

• A:Answer The LG gram features a 17-inch WQXGA Non-Reflective IPS Display.

Q: QuestionWhat is the storage capacity of this LG laptop?

• A:Answer This LG gram laptop comes with a 2TB PCIe4 M.2 NVMe SSD.

Q: QuestionDoes this LG laptop come with Windows 11?

• A:Answer Yes, this laptop comes with Windows 11 Home.

Q: QuestionWhat kind of audio technology does the LG Gram use?

• A:Answer The LG Gram utilizes Dolby Atmos audio technology to deliver immersive 360-degree sound.

Q: QuestionHow much RAM does this LG gram laptop have?

• A:Answer This LG gram laptop comes with 16GB of 6,000 MHz DDR5 memory.

Q: QuestionThere is conflicting information on several places (heading, overview, and specifications) as to whether this has 32 or 16 gb of ram. Which is correct?

Asked 2 years ago by Eric.

• A:Answer Chatted with a Best Buy Customer Service Representative and they stated that it comes with 16gb memory, but it's expandable to 32gb memory. Twice-mentioning the 32gb memory without mentioning the expansion and extra purchase required to make that happen appears fraudulent to me.

  Answered 2 years ago by Layman365

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Q: QuestionWhat is the graphics card? This listing says GeForce RTX 3050, but pulling up the laptop on the LG website, lists Intel Xe graphics.

Asked 2 years ago by JBar.

• A:Answer Intel Xe graphics card. Spoke with Best Buy and they said they will update the listing on their website.

  Answered 2 years ago by Jost

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Q: QuestionDoes this have an external battery or an internal battery? How difficult to change?

Asked 1 year ago by Mary.

• A:Answer Hello, Mary. The LG 17Z90R-K.ADS9U1 is a model from the LG Gram series, which features an internal battery. This means the battery is built into the laptop and is not easily accessible or removable by the user without disassembling the laptop casing. Changing the internal battery in the LG Gram laptops can be more complex compared to laptops with removable batteries. It typically involves opening up the laptop, which may require specialized tools and technical expertise to avoid damaging internal components. Therefore, if the battery needs replacement, it's advisable to have it serviced by an authorized technician or service center to ensure the process is done correctly and safely. -Junel

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDoes this laptop have CoPiolt? The Best Buy website does not specify, but when I pull up the images, the videos tab has a "CoPilot in Action" video, which leads me to believe this product does have CoPilot.

Asked 11 months ago by HealeyMum.

• A:Answer Hi there! Thank you for your question about the LG 17Z90R-K.ADS9U1 Gram laptop. We understand that you’re interested in the CoPilot feature. Based on the information available and the "CoPilot in Action" video you mentioned, we can confirm that this laptop does include CoPilot. CoPilot is designed to enhance user experience by offering proactive support and smart functionality. https://www.lg.com/us/laptops/lg-17z90r-k.ads9u1-gram-laptop#pdp_specs If you have any further questions or need additional assistance, feel free to send us a private message on Social Media @LGUSSupport, and we'd be happy to help! We appreciate your interest and look forward to assisting you further. —Renzo

  Answered 11 months ago by LG Digital Customer Care

  
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Q: Questionsince the manufacturer states that the 2 TB NVMe ssd are actually 2 - 1TB NVMe cards, can each NVMe card be identified as a separate 1 TB SSD drive, for example, C: and D: ?

Asked 1 year ago by sakman.

• A:Answer Thank you for your interest in the LG Lightweight Laptop (17Z90R-K.ADS9U1) model. The LG 17Z90R-K.ADS9U1 laptop has a 2TB SSD that is actually made up of two 1TB NVMe cards. These cards can be recognized as separate drives, like C: and D:, so you can store and arrange your data independently. This setup gives you the convenience of having two separate 1TB SSD drives in one laptop. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-17Z90R-K.ADS9U1. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionHow BITS does this computer have? I need 64.

Asked 10 months ago by NayNay.

• A:Answer Hi there, NayNay. Thank you for your question! We’re happy to confirm that the LG Gram 17Z90R-K.ADS9U1 laptop operates on a 64-bit Windows 11 Home operating system, which should meet your requirements. This ensures you have the capability to run 64-bit applications efficiently. https://www.lg.com/us/laptops/lg-17z90r-k.ads9u1-gram-laptop#pdp_specs If you have any further questions or need additional assistance, please send us a private message on Social Media @LGUSSupport. We’re here to help! —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this have a touch screen?

Asked 1 year ago by Tracy.

• A:Answer Thank you for your interest in the LG Laptop (17Z90R-K) model. The LG 17Z90R-K.ADS9U1 laptop does not have a touchscreen. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-17Z90R-K.ADS9U1. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDoes it have a backlit keyboard?

Asked 1 year ago by mike44nh.

• A:Answer Yes it does. Select the start button. Type in LG smart assistant in the search box. Click on keyboard setting and there you will be able to go to keyboard lighting Where You can select off weaker or stronger.

  Answered 1 year ago by DougSchleppiVerified Purchase

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Q: Questiondoes this laptop have port to hardware internet

Asked 2 months ago by poo.

Q: QuestionI have cable tv/internet but not WiFi. on my desktop computer How can I connect this laptop to my modem?

Asked 4 months ago by JayCee.

Q: Questionmy power button is stuck and will not easily turn on laptop. Is there any way to "un stick it"

Asked 7 months ago by DUke.

• A:Answer You will need to have the LG gram 17” Laptop - Intel Evo Platform 13th Gen Intel Core i7 with 32GB RAM - 2TB NVMe SSD - Charcoal Gray, Model # 17Z90R-K.ADS9U1 inspected and diagnosed by an LG Authorized Service Center or LG Authorized Service Center Technician to determine why the power button is stuck and will not easily turn the laptop on. You can have the Best Buy Geek Squad or Customer Service inspect the unit to resolve the issue...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionIS THIS A TOUCHSCREEN? DOES IT HAVE FACIAL RECOGNITION WITH THE WEB CAM?

Asked 7 months ago by CURIOUS.

• A:Answer Hello there! Thank you for sharing your question with us. We understand your situation and are here to help with your LG 17Z90R‑K.ADS9U1 Gram laptop. Your model features an IPS Non‑Touch display, so it does not support touchscreen input. It does include an FHD IR Webcam with dual microphones, which enables Windows Hello facial recognition for secure, convenient sign‑in. Troubleshooting Tip: To set up or verify facial recognition, go to Windows Settings > Accounts > Sign‑in options, select Windows Hello Face, and follow the prompts. Make sure your IR camera driver is up to date in Device Manager, and position yourself in good lighting with your face centered in the camera frame for the best results. https://www.lg.com/us/laptops/lg-17z90r-k.ads9u1-gram-laptop#pdp_specs For personalized guidance or further assistance with your laptop’s settings, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and look forward to helping you get everything configured perfectly. —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionCan this laptop play standard and 4k bluray discs?

Asked 8 months ago by Anonymous.

• A:Answer Hello there. Thank you for reaching out with your inquiry regarding your LG 17Z90R-K.ADS9U1. We understand your situation about wanting to play both standard and 4K Blu-ray discs. Since this laptop does not come with a built-in optical drive, you'll need to use a compatible external Blu-ray drive for disc playback. As a troubleshooting step, please ensure that your external drive is properly connected and supported by your operating system, and that you have installed the necessary playback software and codecs for both standard and 4K Blu-ray discs. This will help provide a smooth viewing experience. https://www.lg.com/us/laptops/lg-17z90r-k.ads9u1-gram-laptop#pdp_specs For further personalized assistance, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore additional solutions with you. We appreciate your patience. —Renzo

  Answered 8 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the model number for the i7 CPU - it only states 13th gen

Asked 8 months ago by don.

• A:Answer The model is Intel Core i7 1360p It has 4 Performance cores and 9 Efficiency cores with 16 total threads. The integrated graphics on this CPU model are intel Iris XE graphics with 96 execution units.

  Answered 7 months ago by TheShifty6Verified Purchase

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