A:AnswerHi there, Nick. Thank you for choosing the LG 27ART10AKPL Lifestyle Screen! We understand how important it is to have all the necessary accessories included with your purchase.
This model should come with a remote control, remote control batteries, power cable, quick start guide, and an e-manual. If any of these items are missing, we recommend reaching out to the BestBuy directly where you purchased the product or contacting us directly for assistance.
https://www.bestbuy.com/site/lg-stanbyme-27-class-led-full-hd-smart-webos-touch-screen-2022/6525168.p?skuId=6525168
Please send us a private message on social media @LGUSSupport, and we’ll be happy to help resolve this for you.
—Renzo
A:AnswerHello there, thank you for reaching out! We understand that you're interested in traveling with your LG 27ART10AKPL lifestyle screen to events. This model is portable but does come with a size and weight that may require extra care when traveling. Based on your needs, many users recommend using a padded carrying case or a large travel bag with sturdy protection to secure the display during transit. Be sure to choose one that can accommodate the screen's dimensions (24.4" x 14.2" x 1.2" without the stand) and provides sufficient cushioning to protect it from bumps or drops.
Additionally, if you're using the stand, consider removing it before traveling to reduce the overall size and weight of the package.
https://www.lg.com/us/lifestyle-products/lg-27art10akpl-lifestyle-screen#pdp_specs
Please send us a private message on Social Media @LGUSSupport if you'd like more specific recommendations on cases or other accessories. We’re here to assist you and explore any further solutions. We appreciate your patience!
—Renzo
A:AnswerHi there, John. Thank you for your question about the 27ART10AKPL Lifestyle Screen. We understand that having access to a virtual keyboard and internet browser can significantly enhance your experience.
The 27ART10AKPL does indeed feature a full web browser as part of its webOS 6.0 operating system, giving you access to browse the internet with ease. As for the virtual keyboard, while it doesn’t specifically mention a built-in virtual keyboard in the specs, webOS typically includes an on-screen keyboard that allows you to type and navigate through web pages and apps.
Additionally, you can enjoy other smart features like streaming apps (Netflix, Prime Video, YouTube) and more, directly from the device.
If you need assistance on how to access these features or have further questions, please feel free to send us a private message on Social Media @LGUSSupport. We're here to help!
—Renzo
A:AnswerHi there, Mimi! Thank you for your questions about the 27ART10AKPL monitor. To address your first question, yes, this model features an intuitive touch display that allows you to take full control with the tap of a finger. As for your second question, the brightness is indeed adjustable! You can easily modify the brightness settings through the on-screen display menu to suit your preferences. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-monitor-how-to-adjust-screen-brightness--20153186700654. If you have any further questions or need assistance with settings, please feel free to reach out via private message at @LGUSSupport. We’re here to help!
—Avril
A:AnswerHi there! Thank you for your question about the 27ART10AKPL TV. This model is compatible with Apple TV, but you will need to have the Apple TV device connected separately to enjoy its features. The TV does not have built-in Apple TV functionality, so a separate device with a power cord is required. If you have any further questions or need assistance, please feel free to send us a private message on Social Media @LGUSSupport—we’re here to help!
—Avril
A:AnswerHi there, Chris! Thank you for your question about setting up the 27ART10AKPL without a remote. To proceed, try connecting via the LG ThinQ app by ensuring both your device and the unit are on the same Wi-Fi network. If this doesn't work, check for physical buttons on the unit to navigate manually, or consider ordering a replacement remote. If you need further assistance, feel free to send us a message on social media at @LGUSSupport, and we’ll be happy to help!
—Avril
A:AnswerHello there. We understand how challenging it can be to deal with Emergency Mode on your LG 27ART10AKPL. Let's try to get this resolved for you.
Here are a few steps to help you exit Emergency Mode:
Restart the Monitor: Completely power off your monitor and unplug it from the power source. Wait a few minutes before plugging it back in and powering it on.
Check for Software Update: If the monitor is still in Emergency Mode, try connecting it to a PC or another device to see if any firmware updates are available that could reset the issue.
Perform a Factory Reset:
If the menu is accessible, go to the Settings.
Find the General tab and look for Factory Reset.
Select it to reset the monitor to its original settings.
Use LG's ThinQ App: If this monitor is compatible with the LG ThinQ app, try connecting through the app and navigating to the settings to check for any emergency mode exits or reset options.
If these steps don't help, please send us a private message on Social Media @LGUSSupport, and our team will work with you directly to resolve this issue.
—Renzo
A:AnswerHi, Calvin! Thank you for your question about the LG 27ART10AKPL TV. While this model does not natively support the Cox Contour app, you can still use it with your Wi-Fi connection by utilizing streaming devices or external media players that support the app. Connecting a device like a Roku, Amazon Fire Stick, or Apple TV to your TV will allow you to access the Cox Contour app and enjoy your content.
If you need further assistance with setup or have any additional questions, please send us a private message on Social Media @LGUSSupport or call us at 1-800-243-0000. We’re here to help!
We appreciate your time and feedback!
—Avril
A:AnswerHi there, the LG Model 27ART10AKPL is a product that might have specifications suited for a particular region. To determine if you can buy this product in the US and use it in Korea, consider the following factors:
Voltage and Frequency: Ensure the product’s voltage and frequency specifications are compatible with the electrical standards in Korea. The US typically uses 120V/60Hz, while Korea uses 220V/60Hz. You may need a voltage converter if there is a difference.
Plug Type: Check if the plug type is compatible with Korean outlets. You may need an adapter if the plug types differ.
Warranty and Support: Verify if the product’s warranty and support services are valid internationally, as some products have region-specific warranties.
Product Compliance: Ensure the product complies with Korean regulations and standards.
For specific details on compatibility and to get accurate information, please send us a private message on social media @LGUSSupport, and we’ll be happy to assist further!
—Renzo
A:AnswerHello there, thank you for reaching out about your LG StandbyME Model 27ART10AKPL. If you’re experiencing issues with the power connection point, here’s how you can get it repaired:
Authorized LG Service Centers: Locate an LG authorized service center near you in Connecticut. You can find this information on the LG website under the “Support” section by entering your ZIP code.
Contact LG Customer Service: For assistance in setting up a repair or finding a nearby service center, you can reach out to LG’s customer service. They can provide guidance on getting your product repaired.
International Warranty: Since the product was purchased in Korea, ensure that your warranty covers international repairs. If not, inquire about repair options and any associated costs.
For further assistance or if you need help finding a service center, please send us a private message on social media @LGUSSupport, and we’ll be happy to assist you!
—Renzo
A:AnswerHello there. Thank you for reaching out regarding your LG 27ART10AKPL TV. We understand that you're having trouble mounting the screen, especially with the silver mounting bracket.
It's possible that the mounting bracket could be oriented incorrectly, which might be causing the difficulty you're experiencing. Here’s a step you can try to resolve the issue:
Check the Orientation: Ensure that the bracket is positioned correctly, with the labeled "top" side facing upwards. The bracket should align with the mounting holes on the back of the TV.
Reposition the Bracket: If you suspect the bracket is in the wrong position, try loosening the screws that attach it to the TV. Carefully rotate or flip the bracket to see if it aligns better with the mounting points.
Consult the Manual: If available, refer to the user manual or installation guide for your specific model, as it may have detailed instructions and diagrams that can guide you through the process.
If these steps don’t resolve the issue, or if you need more personalized guidance, please send us a private message on social media @LGUSSupport. We can provide additional support to ensure your TV is safely and securely mounted.
We appreciate your patience and are here to help you every step of the way. —Renzo
A:AnswerHi there,
Thank you for reaching out! We understand your interest in using a Roku Streaming Stick with the LG 27ART10AKPL TV. You’ll be happy to know that the LG 27ART10AKPL is equipped with HDMI ports, allowing you to easily connect a Roku Streaming Stick. Once connected, you can enjoy streaming your favorite channels and content seamlessly.
If you encounter any issues or need further assistance with setup, feel free to send us a private message on social media @LGUSSupport. We’ll be glad to assist you!
We appreciate your patience and thank you for choosing LG.
—Renzo
A:AnswerThank you for reaching us regarding LG Smart webOS. Yes, the LG 27ART10AKPL device does come with a remote control. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-27ART10AKPL.AUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerThank you for reaching us regarding LG Smart webOS. Yes, you can connect the LG 27ART10AKPL to your Apple MacBook Pro. The monitor features HDMI inputs, which are compatible with most MacBook models. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-27ART10AKPL.AUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerHi there! Thank you for your questions about the LG 27ART10AKPL device. While it can be used outdoors on the patio, be cautious of direct sunlight, as it may cause overheating. For compatibility, this device is indeed compatible with both Android and iOS devices.
If you have more questions or need further assistance, please send us a private message on Social Media @LGUSSupport. We’re here to help!
—Avril
A:AnswerThank you for reaching us regarding LG Smart webOS. Yes, you can easily connect your Nintendo Switch to the LG 27ART10AKPL monitor. Here's how:
•Open the back cover of the Nintendo Switch dock.
•Connect the USB-C end of the Nintendo Switch AC adapter to the "AC ADAPTER" terminal on the dock and plug the other end into a wall outlet.
•Connect one end of the HDMI cable to the "HDMI OUT" terminal on the dock.
•Connect the other end of the HDMI cable to an available HDMI input port on the LG 27ART10AKPL monitor.
•Close the back cover of the dock.
•Detach the Joy-Con controllers from the Nintendo Switch console.
•Insert the console into the dock with the screen facing forward.
•Turn on the LG 27ART10AKPL monitor and select the HDMI input.
•Your Nintendo Switch display should now appear on the monitor.
You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-27ART10AKPL.AUS. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
