“LG repair center lost my speaker wire! What to do next? BACK STORY: BEWARE of LG repair center!!! I sent in my Infinim to the repair center, for the speaker wire breaking after ONLY 3 months of regular use, with the wire wrapped around the unit. They sent back not repaired and no explination, called and said they could not find the wire attached after arrival, so they did not fix and refused to fix it or replace!!! They sent me a picture of the unit after it arrived, but it was NOT MY Infinim in the picture!!! Tried talking to a supervisor who just read off of notes from the person who recieved the unit, so essentially they were covering their butts! They would not let me talk to the next level of supervisor after a minimum of 8 attempts and several calls that would not connect me with the second level supervisor. So I'm stuck with one side to listen and use or I have to go buy another unit. I even said I would take a refurb unit, instead of a NEW unit, which is what the warranty is for, and so that warranty isn't worth the paper it's printed on!!!! I have bought the original tone, the pro, and now infinim ( I also have bought 5 Pro units for my business, so the person driving is hands free.) So LG being a LARGE comapny can't replace a unit that I spent almost $200 when it came out? Pathetic!!! The BEST BUY manager in Abilene, TX was very helpful and the only thing positive so far in this issue. My question: to LG or somebody who knows the system or who to contact to bypass the REPAIR center people( who are covering their butts) and the ESCALATION Dept is NOT the answer, so who do I email or call? I would like a specific number and NOT the main number please.”
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I always start entry level with any product I have a problem with! It can usually be taken care of there, if not the more people you track thru the crazier it gets SO step 2 is COROPRATE, at LG. They do care about there customers but really need to work on there Customer Service. Give it a try and quit writing a book about it!
Sorry, there was a problem. Please try again later.Skip the hassle with the manufacturer and get the Geek Squad Protecrion instead next time. It's totally worth it.
Sorry, there was a problem. Please try again later.always buy extended warranty.. I've replaced a half dozen LG systems as I use it heavily and it breaks within 6 months -year of new...just get a new one and move on...not interested in trying to get repair...wire is too delicate to worry about that :)
Sorry, there was a problem. Please try again later.I've had similar issues when buying the extended warranties they sell you when buying the product. They always find a way not to replace the item. Even though i always have the receipts and do everything they ask for, I've yet to get an item replaced. I don't even bother buying the warranty anymore.
Sorry, there was a problem. Please try again later.You, my Friend, need not deal with "clerks" any further. Go to the LG (American) Corporate Site [and get their telephone # and address], there read their "Mission Statement", then call their "Consumer Affairs/Community Affairs Department. That is where you START from, then you WILL get positive results. \ LS
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