Questions & Answers

1-10 of 27 Questions
  • Question
    Is there a water connection?   (8 Answers)

    This dryer is specified as having a steam cycle, but I see no hookup for a water line on the back panel. How does the dryer create steam if there is no source of water?

    By drkillabrew March 16, 2015.

    Answers
    • Best 
      Answer

      Hello drkillabrew. Thank you for your inquiry on the LG - TrueSteam 7.4 Cu. Ft. 12-Cycle Ultra-large-Capacity Steam Electric Dryer - Model # DLEX3570W. The unit does not require a water connection because it has a steam feeder that must be manually filled with only tap water to the max line. Distilled water cannot be used because the water level sensor in the steam generator will not work and you should not use hot water either...IFV

      By LGAnswers March 17, 2015.

      • LG Representative
  • Question
    Does it come with power cord?   (8 Answers)

    By Tony2k April 14, 2016.

    Answers
    • Best 
      Answer

      No, it doesn't come with the cord. I was required to buy it to get the free delivery and install.

      By MrBoiler October 21, 2016.

    • Question
      does this dryer have a side vent option. price shown as $749.99   (7 Answers)

      if it doesnt' have a side vent option, then is there an LG that does have a side vent option.

      By mary November 10, 2014.

      Answers
      • Best 
        Answer

        This dryer does have a side vent option (Requires a separate LG kit that Best Buy does not carry). You will have to order the kit online or from an LG service center. The LG instruction/setup manual provides the kit number and instructions for installing the side vent kit.

        By Charlie January 2, 2015.

      • Question
        What is an HE Washer and does it require a different soap?   (4 Answers)

        By Washer May 30, 2016.

        Answers
        • Best 
          Answer

          YES you must use HE soap, evidently. This was a big issue with a Bosch machine I had. Non HE soap clogged it all the time. Don't know if it's the same with this unit, which is 1000x better than the Bosch, but I would.

          By MONYC57 September 29, 2016.

        • Question
          Can i hook the electric dryer hose up myself?   (4 Answers)

          By Kat May 1, 2016.

          Answers
        • Question
          Why is this not ENERGY STAR Certified?   (2 Answers)

          Why is this not ENERGY STAR Certified? Is this not eligible for local electric company rebates?

          By LG_fan March 13, 2015.

          Answers
          • Best 
            Answer

            Thank you for your inquiry. The LG - TrueSteam 7.4 Cu. Ft. 12-Cycle Ultra-large Capacity Steam Electric Dryer - Model # DLEX3570W does not have an Energy Star certification so it would not be eligible for local company rebates. As for why it is not Energy Star Certified could be just that it missed the testing period, but that would be pure speculation. You can contact our Customer Interactive Center (800) 243-0000, to speak to a Call Representative who may be able to provide an answer to your question...IFV

            By LGAnswers March 18, 2015.

            • LG Representative
        • Question
          Can anyone tell me the height of the top of the dryer door to the floor when the dryer is stacked on top of the washer? I'm trying to fit this in a laundry closet and want to make sure there is enough clearance.   (1 Answer)

          Answers
          • Best 
            Answer

            The height to the top of the door on the LG 7.4 cu. ft. Ultra Large Capacity SteamDryer™ w/ NFC Tag On, Model # DLEX3570W is not listed. If it is of any help, both this dryer and its matching washer have a height of 38 11/16". When stacked, the combined height will be 77 3/8". The top of the door is about six inches from the top of the dryer so that would place the top of the door around 71 3/8"...^IFV

            By LGAnswers May 24, 2017.

            • LG Representative
        • Question
          Can the dryer vent be attached from the rear to a side hookup ?   (2 Answers)

          By Mich October 3, 2016.

          Answers
          • Best 
            Answer

            HI Mich. We are not clear on your inquiry on if the dryer vent for the LG - TrueSteam 7.4 Cu. Ft. 12-Cycle Electric Dryer with Steam - Graphite Steel, Model # DLEX3570V can be "attached from the rear to a side hookup". The dryer is shipped to vent to the rear, but is can be configured to vent to the bottom or to the sides. You will need to purchase an Adapter Kit, part # 383EEL9001B that contains all the necessary duct components to change the dryer vent location. The dryer has tabs on the sides and in the bottom that you can knockout and remove for your desired vent opening and press the adapter duct onto the blower housing and secure to the base of the dryer...^IFV

            By LGAnswers October 7, 2016.

            • LG Representative
        • Question
          How much width do you need to install this dryer?   (3 Answers)

          By Buffy July 16, 2016.

          Answers
          • Best 
            Answer

            I have a small area for my washer so I had to be aware of this - the closet where my washer and dryer is location was 35 inches deep, 66 wide and this product fits well and I am able to shut the doors, If needed. Definitely ask the person selling it to you at Best Buy tho because I assumed I would have a ton of room depth wise and it's tight with the cords

            By Katie December 8, 2016.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          should/could the dryer be connected to water for the steam function? or we have to refill the plastic bin every time?   (2 Answers)

          By beremex17 April 13, 2016.

          Answers
          • Best 
            Answer

            This model has a steam feeder drawer on the upper left corner of the front of the cabinet.

            By CommunityAnswer April 13, 2016.

          Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions