“Can’t get a refresh rate selection in the drop down window greater than 30Hz, despite being connected with the supplied HDMI cable to a laptop that gets 60Hz. Product: 27GR93U-B LG monitor.”
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Hello there! Thank you for sharing your experience with us. We understand that you’re unable to select a refresh rate greater than 30Hz on your 27GR93U-B monitor, despite your laptop supporting 60Hz. To help resolve this issue, please check that the HDMI port on both your laptop and the monitor supports a refresh rate higher than 30Hz. For optimal performance, we recommend using a DisplayPort connection instead of HDMI, as it is capable of supporting higher refresh rates (up to 144Hz) at 4K resolution, as indicated in the monitor's specifications. https://www.lg.com/us/monitors/lg-27gr93u-b-gaming-monitor#pdp_specs If you’re still facing issues, we’d love to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore additional solutions with you. We appreciate your patience. —Renzo
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