“I can't write a review so I just want to ask why does it take more than a month to fix a brand new monitor that I had for less than a month that got screen tear after using it for less than a month? I feel like I got scammed by LG and Best Buy.”
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I used Adaptive Sync, display port, paid extra for top of the line tech did not pay less for the HDMI connection, did all the appropriate troubleshooting. This was factory malfunction which is why it was under legal warranty. I have receipts and proof of purchase. Your junk technology failed after less than 3 weeks of use. And now you are holding the product I paid over $1,000 dollars for which means I paid you the product manufacturer $1,000 for no product. That is fraud and theft. I am documenting ever response LG gives me to the police and federal authorities because this is an illegal practice (theft). You have stolen my property and are not either honoring your repair warranty or giving me the money you took from me through Best Buy the retailer. This is illegal.
Sorry, there was a problem. Please try again later.Hi, there. We appreciate you reaching out and sharing your experience with your LG Monitor (39GS95QE-B) model. We understand how important it is to get back to enjoying your monitor without delay, and we’re here to help make that happen. This unit is a high-performance gaming monitor equipped with features like Adaptive-Sync and VRR to reduce screen tearing. If you noticed tearing during use, it may help to check that these features are enabled in your monitor’s settings and that your graphics card supports them. Also, using certified HDMI or DisplayPort cables can improve signal stability. As for the repair timeline, service durations can vary depending on parts availability and logistics, but we’re committed to getting your unit back in top shape as quickly as possible. We’d love to look into your case and explore the best possible solution. Please send us a private message on social media @LGUSSupport and we’ll be happy to assist you further. ^Juvy
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