Questions & Answers

Q: QuestionWhy won’t the Flip phone 2 answer by opening the flip? Why should you be required to enter “OK” in order to start talking? My mother can only use 1 hand and this two step process is a step back from original flip phones that answer upon opening the phone

Asked 4 years ago by Jedd.

• A:Answer I see Lively answered a question like yours claiming that the Jitterbug has the flip to answer option but the truth is the Jitterbug is not a flip to answer phone. I flowed Lively's instructions and I called Lively. Mine and my mother's is still a two step operation. I am looking for another phone.

  Answered 3 years ago by JohnandJoan

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Q: QuestionIf volume does not suit me, can the phone be returned and money refunded?

Asked 5 years ago by littlebit.

• A:Answer Great Call told me there was a 30 return period if my mom didn't like the phone. I was concerned that she wouldn't hear it ring because her Verizon phone (Orbic) was not loud enough. The Lively phone is plenty loud - and you can make it vibrate to help get your attention.

  Answered 5 years ago by LabFan

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Q: QuestionHow does the pay as you go work? I’m looking at getting this for my father but I need to know if I can get a bill monthly or do I have to buy minutes whenever he gets low? Do they carry over every month? Etc

Asked 5 years ago by Tucker2.

• A:Answer Hello, we do not offer pay as you go or prepaid service. All of our plans are monthly plans with a set amount of minutes provided. We accepted check, money order or credit/debit card as forms of payment. Please visit our website to view our rate plans. www.GreatCall.com.

  Answered 5 years ago by Lively

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Q: QuestionCAN I USE MY COMPUTER TO ENTER CONTACTS IN MY LIVELY?

Asked 5 years ago by PAU.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer Hello, thank you for your interest in our Lively Flip phone. Yes, you will have the ability to enter contacts on your free mygreatcall.com account by using your computer. These contacts will sync with the phonebook on your Lively Flip phone. For more details on the Lively Flip, please visit the Product Support page of our website.

  Answered 5 years ago by Lively

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Q: QuestionHow is phone activated. Currently have a Consumer Cellular flip phone. want one that is easier to operate and large easy to see keys. Lively looks like the one but concerned how to activate?

Asked 5 years ago by Peachy.

• A:Answer You call their 800 number and they take care of everything. Their customer service is outstanding.

  Answered 5 years ago by LabFanVerified Purchase

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Q: Questioncan we access what's app, Facebook, and youtube in this mobile

Asked 5 years ago by sara.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer No, this is a more basic phone. No social media/play store is available.

  Answered 5 years ago by Maya

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Q: Questioncan you download apps

Asked 5 years ago by alljays2005.

• A:Answer Hello, thank you for your interest in the Lively Flip phone. The Lively Flip phone does not have access to the internet and can not have apps downloaded.

  Answered 5 years ago by Lively

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Q: QuestionDoes the Lively flip phone allow downloading apps such as GPS? Waze? Others? Listen to Pandora?

Asked 5 years ago by Steve.

• A:Answer Hi Steve, the Lively Flip does not have the capability to use the internet nor download applications and we would recommend our Jitterbug Smart2 phone, that has these features.

  Answered 5 years ago by Lively

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Q: QuestionHow do you answer jitter bug 2 phone

Asked 4 years ago by Anonymous.

• A:Answer Great question! To answer a call on the Jitterbug Flip2 phone you flip the phone open and press OK, or you can go to settings on the phone to enable the answering option and be able to answer a call by flipping the phone open only.

  Answered 4 years ago by Lively

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Q: QuestionDoes the Lively Flip Phone flash a green light on the front to notify a new/missed text or call (like the old DORA flip phone)? Thanks!

Asked 4 years ago by Lorrie.

• A:Answer Hello, thank you for your question. The Lively Flip phone does have a notification LED light on the front of the phone.

  Answered 4 years ago by Lively

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Q: QuestionDoes this phone have the capability of maintaining a contact list for use in speed dialing?

Asked 4 years ago by Crissy.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer I would say no. The "easy" jitterbug flip2 requires multiple steps to make a call from the contact list. Another reason I wouldn't give it a higher rating.

  Answered 4 years ago by Shirl

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Q: QuestionDoes the lively flip phone have a removable battery

Asked 4 years ago by Bowzer81020.

• A:Answer Great question!! Yes, the Jitterbug Flip2 has a removable battery.

  Answered 4 years ago by Lively

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Q: QuestionIs this an unlocked phone? I would like to use this on the T-Mobile network.

Asked 4 years ago by Sam.

• A:Answer Yes. so what happened I call the phone company to register/activate the phone as instruction, the person on the other line told me that it doesn’t work with T-mobile and require $29 to activate. I was about to return the phone, out of curiosity, i put in t-mobile sim card and it works just fine without any registration or activation with the company. so if you purchase, just simply put in the sim card and make a test call.

  Answered 4 years ago by StellaVerified Purchase

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Q: QuestionDoes this phone have a calendar? If so, can you enter repeating events (weekly, monthly, yearly) or must you enter each one separately?

Asked 5 years ago by KathytheNaturalist.

• A:Answer The Lively Flip includes a useful feature titled "Reminders" and is found under the Help Tools menu. This feature can remind customer to perform a task such as: take medicine, check blood pressure, check blood sugar, check mail, feed pet(s), take a walk, turn off lights...etc. as well as set free form reminders with no restrictions for up to 4 pre-selected questions.

  Answered 5 years ago by Lively

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Q: QuestionLively flip phone echos and breaks up while mom and I are talking? Is phone defective

Asked 5 years ago by Meme.

• A:Answer Hello Meme, poor call quality is often related to the signal strength. If the signal the phone is receiving is fair or poor, that could be why you are experiencing an echo or the call breaking up. The signal strength is shown on the status bar at the top of the outside or inside screens. Please have your mom check the signal strength or give us a call at (800) 733-6632, between 5am and 7pm Pacific time, so we can ensure it is working properly.

  Answered 5 years ago by Lively

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Q: QuestionIs the Jitterbug Flip 2 5g compatible?

Asked 4 years ago by Pat.

• A:Answer Great question, Lively is currently on the 4G network and we plan on 5G for the future.

  Answered 4 years ago by Lively

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Q: QuestionDoes the flip have "standard " features like call forwarding , voice mail , etc ?

Asked 4 years ago by BigWave.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer Great question! The new Lively Flip phone has new features available. We are able to assign call forwarding at your request, and are happy to inform you voicemail is an available feature that can be added to your plan. For more information on features available for the Jitterbug Flip2 please visit our website www.Livley.com to view our guidebook.

  Answered 4 years ago by Lively

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Q: QuestionCan I have my Verizon sim card in the Lively Flip 2? Also can this phone have 5g?

Asked 4 years ago by Rachel.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer Thanks for asking, Rachel! The Jitterbug Flip2 is 4G LTE compatible and unlocked per nationwide standards. However, we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. Lively phones were specifically designed to work on the Lively network which is powered by the nation’s largest and most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans with so you can choose the one that works best for you.

  Answered 4 years ago by Lively

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Q: QuestionIs there an unlimited talk-only plan--without any texting option? My mom does not text. Also, is there a fee if the emergency button is pushed by accident, or will the police show up automatically if it's pushed by accident?

Asked 4 years ago by DustBunniesAndBooks.

• A:Answer There is no talk only, but the monthly fee is very reasonable. My mom doesn't text either. But if grandkids want to text, that option is available. She pushed the emergency button by accident the second day of having the phone. The company was very understanding and there was no charge. I am the contact for emergencies and I was able to tell them to disregard the false alarm.

  Answered 4 years ago by Happy

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