Questions & Answers

Q: QuestionI have Jitterbug flip. Does Lively sell a cable with which to import my photos to my laptop? A tech said I must take phone to camera dept at Walgreens or CVS.

Asked 4 years ago by Sharona.

• A:Answer Great question! The USB Cable that is packaged with the phone can be used to connect to a laptop. If you need to purchase a new one contact our customer service or view our website for available accessories.

  Answered 4 years ago by Lively

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Q: QuestionCan you send message to more than one person at a time?

Asked 4 years ago by Eileen.

• A:Answer Thank you for your question. The Lively Flip phone can only send a text message to one contact at a time and does not have the option to send group messages.

  Answered 4 years ago by Lively

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Q: QuestionCan I get the internet (Fidelity) on this or this phone?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Red

• A:Answer The Lively Flip phone does not have the capability to access the internet. If you are interested in a phone that can, we would recommend our Lively Smart phone.

  Answered 4 years ago by Lively

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Q: QuestionMy dad has the new Lively Flip phone. I have Verizon cell service and I don't have any problems connecting to my dad. 3 family members also have Verizon and are unable to connect to dad's phone. When they call dad can hear them but they can not hear dad.

Asked 4 years ago by Nemo.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Red

• A:Answer We had this same problem. Our newer iPhones would not connect with my mom's Lively Flip. We called tech support and had her added to the list for the tech update (we waited almost 2 weeks for the update). After the update was completed, we had no problems with the connection. I hope this helps!

  Answered 4 years ago by Annonymous

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Q: QuestionThe cost of a texting plan are with the purchase of a health and safety plan. How much are text plans without the purchase of a health and safety plan?

Asked 4 years ago by Tim.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Red

• A:Answer Hi Tim, we have several Text/Picture plans available with or without a Health and Safety plan. Currently our lowest plan is 500 Text/Picture messages for $3.00. You can view all of our rate plans and costs on our web page.

  Answered 4 years ago by GreatCall

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Q: QuestionCan i send pictures from my lively phone to my web email page?

Asked 4 years ago by clyde.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Red

• A:Answer Hi Clyde, the Lively Flip phone does have the capability to send photos to an email address or you may connect the phone to a computer with a USB to download the photos. For further assistance on this, please contact us at 1(800)733-6632 between 5am – 7pm, Pacific Time.

  Answered 4 years ago by Lively

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Q: QuestionIs this the phone with the charging dock? If so does it come with the phone?

Asked 4 years ago by Terry.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Red

• A:Answer yes, the phone comes with a charging dock

  Answered 4 years ago by AnonymousVerified Purchase

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Q: Questionwhat is the SARS rating?

Asked 4 years ago by boop.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Red

• A:Answer Hello, we would like to thank you for your interest in the Lively Flip. The highest SAR value for this model when tested is .87W/Kg for use at the ear and 1.11W/Kg for use close to the body. While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement for RF exposure. SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid after searching for FCCID: 2ACCJN033 for 4053S.

  Answered 4 years ago by Lively

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Q: QuestionMy friend has a jitterbug, and today she received a message on her phone that said if she didn't use her email she would have her account changed. I need to see your terms of use, to see if this is true, or a hoax.

Asked 4 years ago by Jandistar.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Red

• A:Answer The Lively Flip phone does not offer access to the internet or email and GreatCall would not sent a notification of this nature. Please call our Customer Service at 1-800-733-6632 between 5am and 8pm Pacific time for further assistance.

  Answered 4 years ago by GreatCall

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Q: Questiondoes the phone have email?

Asked 4 years ago by tereno.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Red

• A:Answer The Lively Flip phone does not have internet access and so emailing is not available. Please see our easy to use Jitterbug Smart2 Android smartphone which does have internet access for emailing.

  Answered 4 years ago by Lively

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Q: QuestionWhen I make a verbal text and then see the words on the phone - how to correct errors in the written message - sometimes I am not understood and errors occur.

Asked 4 years ago by nona.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Red

• A:Answer To delete an characters in a text message, you will press the “Back” button.

  Answered 4 years ago by GreatCall

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Q: QuestionWill this phone work in the area Oakland Sang Run Rd, 21550. The Jitter Bug won't.

Asked 5 years ago by winterslewis.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Red

• A:Answer Hello, you can check coverage on our website www.GreatCall.com. The Jitterbug Flip phone is service by GreatCall and uses the same network.

  Answered 5 years ago by Lively

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Q: QuestionHi. Can you end a call simply by closing the phone? I hope so. I have a blind relative who will not easily be able to find a specific button to press to hang up. Thank you.

Asked 6 months ago by Janet.

• A:Answer Yes, just close the phone to end your conversation.

  Answered 5 months ago by NetgearVerified Purchase

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Q: QuestionCan this phone be used with Verizon

Asked 6 months ago by Ben.

• A:Answer No. Lively has it's own company so you also get the best price. Also people to help you.

  Answered 5 months ago by NetgearVerified Purchase

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Q: QuestionIs the Lively Flip Phone a good choice for seeing impaired elderly person?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer Yes bug buttons and big lettered display

  Answered 7 months ago by TylerR

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Q: Questionhow long does the battery last if unpluged

Asked 7 months ago by dw.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer It all depends on your usage, I can go 24 hours to 36 hours without having to recharge, yet I don't use my phone that much.

  Answered 7 months ago by DwayneK

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Q: Questionhow do you delete calls?

Asked 1 year ago by Anonymous.

• A:Answer go to call history, click ok,click on clear all OR the indivisible number and click ok, follow on screen instructions to to clear the number and close the screen out/

  Answered 1 year ago by Anonymous

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Q: Questionif I can not pay on time, what will happen?

Asked 2 years ago by Anonymous.

• A:Answer Thank you for your question! We do not have any late fees and we allow you to pay up to 30 days after the due date with out interruptions in service. We suggest you call us to set up a payment plan if needed.

  Answered 2 years ago by Lively

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Q: Questiondoes the phone come with written set up directions and can I use my landline phone number?

Asked 2 years ago by apples.

• A:Answer Hello! Thank you for your inquiry. All of our devices come with a set of instructions. We recommend contacting our customer service department to assist with device set up.

  Answered 2 years ago by Lively

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