A:AnswerWe are sorry to hear that you have encountered a problem. If you have not already done so, please call our Customer Service team for troubleshooting.
A:AnswerGreatCall may be able to port in a phone number from another current carrier. Port-in requests may occur immediately or may take 1 to 3 business days (5 to 7 business days if porting a landline). Once the phone is activated please call Customer Service to transfer the number.
A:AnswerI typically don't text much, but for a while I was on my Jitterbug Smartphone all the time -- many long texts, long conversations, and it never affected the costs on my bill. I hope this helps!
A:AnswerHello, if your old phone was a smartphone and you were logged into a Google account, when you log into the same Google account on the Jitterbug Smart2, your contacts should be available. For more information about transferring your contacts, please call GreatCall Customer Service, 1 800-733-6632, between 6am and 6pm Pacific Time.
A:AnswerHi, the Jitterbug Smart2 phone is a GreatCall product. All Jitterbug cell phones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. We understand that each individual will have different needs and usage requirements and as such, we offer a variety of affordable plans that can be viewed on our website, www.greatcall.com. Or if you would like to speak with us, please call us at 1(800)733-6632 between 6am – 6pm, Pacific Time.
A:AnswerThis was also my question. It depends on if you only want the telephone service or if you want the medical support. I visited the website and found that my bill was exactly what was quoted on-line. No hidden surprises or fees. I only use the telephone service and it was very reasonable.
A:AnswerThank you for your interest in GreatCall. After purchasing and receiving your new Jitterbug Smart 2, you may activate it by either going to our website, https://www.greatcall.com/membersection/activation or by calling our Customer Service at 1-800-733-6632.
A:AnswerUnfortunately, I cannot answer that question. I bought my phone in the Best Buy store and one of the Techs there was able to move my contacts and photos, etc. over. Not sure if that can be done if you bought online. Sorry.
A:AnswerYes you can text. Even better you can talk into the phone and it will print it for you. You can also type on a keyboard to text if that is how you prefer to do your text message.
