“Are the monitoring agents located in USA?”

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• Hi, thank you for your interest in our GreatCall products. Our Customer Service and 5Star Urgent Response Agents are 100% U.S. based. For more information about our Lively Mobile Plus and our 5Star Urgent Response service please visit our website, www.greatcall.com.

  Answered by Lively 5 years ago

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• Yes, it is located in the USA.

  Answered by RichardA 5 years ago

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• It took five different calls to contact their customer service. No way I'd trust a company that is that difficult to contact to be just a button-press away for an elderly person. We returned our unit and canceled service immediately.

  Answered by lfzguud 4 years ago

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