Lively® - Lively Mobile Plus All-in-One Medical Alert - Silver

Over the years, I've had all of the 5-Star GreatCall mobile devices. The previous model was good but developed several problems that the company warrants have been fixed with this newly released version, which has a much longer battery life and better volume output. But beware, you cannot revert to the older models, which are only useful for calling 911. I cannot say enough good things about the company and its agents, who have been hired with great care regarding their ability to speak fluent English. The new model unfortunately currently has no wrist strap and the connector to the magnetic cord they provide if you chose to wear it around your neck is now welded as part of the body of the unit so there's less chance of it breaking if you drop the device on hard floor or tile. So as long as you have it with you, you're protected and always have access to GreatCall's helpful agents. Once I had to use it to call for help (after having crawled all over the house to find it) and the paramedics were dispatched faster than calling 911. In short: great company, great device. I love it. The medical profile you can keep on file with the agents and their cell phone app is also very helpful. Just remember to keep it with you.

I'm not usually a review a product person! But, this one deserves it. We are loving it. It was for my 82 year old aunt who fell in her driveway and wasn't found until the next morning. This little device has been amazing, exceeding all expectations I had in mind. No matter where she goes we can see her exact location, get instant update notifications from the app when she's on the move, leaves home and when she returns. She still has her freedom but we finally have a peace of mind. And between the device and one time activation it was about 65$, the first month was free and only 40$ a month after. We opted for the best total package Lively offered. A very small price for instant emergency alerts from the company, fall detect, push button 911 and trained staff to help with the smallest things like getting locked out of your home or vehicle. Activation was a breeze with creating and account, adding family to be notified and a practice call to the device to check activation. The audio is more than loud enough and very clear! It's has no issues getting wet in the shower or pouring rain. Very light weight but not flimsy. This device is also all in one, meaning it has no base, no parameters to stay within. It tracks her everywhere. She docks it on the charger at night within easy reach. I highly recommend this device!!

Lively™ - Lively Mobile Plus All-in-One Medical Alert - is our 2nd purchase of this product. We had the first one for about 3 years and it worked beautifully. My mother is almost 87 and has vascular dementia still in the mild stage. I work part-time and this product gives me peace of mind that she can easily call for help or be detected of a fall while I'm away. My mother accidentally got her Lively slightly wet, but she forgot to tell me. Apparently, it worked for awhile after that happened. Then the device stopped working. Mom suddenly remembered she had gotten it wet. We did not have insurance on it. I'm not sure that's even available to purchase. We loved the device so much we promptly got another one. We were not able to find one at a store close to us. We had to order it online. They were able to deliver it to the house in less than a week. We are very happy with this product and that's why we purchased it a 2nd time. We highly recommend the Lively™ - Lively Mobile Plus All-in-One Medical Alert device!

I got this as another 911 direct dialer device would not work. The set up was great with GreatCall customer service - STATE SIDE!!! Buying it at BestBuy was easy, fair price, got it through the drive up. THE BOX HAD BEEN OPENED, THE PLASTIC INSIDE HOLDING THE DEVICE WAS TORN APART!!! I wanted to return it but wife wanted the device. It had not been registered before. SOMEONE AT BESTBUY WHO RESTOCKED/ PICKED IT SHOULD BE LET GO!!! THIS IS A LIFESAVING DEVICE AND IF NOT SEALED, AND SOLD, SOMEONE SHOULD FLAT BE LET GO!!!. I sure hope its good, it did test good, and GreatCall people were great. BestBuy people are great- but someone flat didn't care and I don't like that. Now that I said that- LOOK at your purchase and if its opened, TELL'EM TO KEEP IT!! Ed

I have been putting off buying a medical alert device for 9 years, I recommend to all of my friends who live alone that they should buy one. I do not like to wear a cumbersome item around my neck and did not want a central box so this was perfect. I can clip it on my pants or bra, it has a built in GPS so it goes wherever I go and it is very light in weight. Bottom line is, this little device gives me so much confidence. Customer service has been wonderful . Should have bought it years ago.

This has given us a great sense of safety for my mother for many years. We also have fall detection which is a great feature. It also works away from the home. We were so grateful that Best Buy had this at such a good price because the battery on my mother's old one finally died and would have taken a couple weeks at least to deliver a new one from GreatCall. She had just had a stroke prior to this, and I did not want her to be without it that long. Thanks to Best Buy, we found this. None of the other drug stores which were supposed to have it did (were out of stock) and had it at twice the price as Best Buy. We highly recommend this, if for no other reason than to have a sense of security and safety for your loved one. It is also easy to use and hangs as a necklace so you do not have to worry about finding a pocket for a cell phone type device. It is great and at an affordable price each month and very much worth it for the added safety.

The purchase process was easy. Curbside pickup in and out in less than 5 minutes. The product is for a relative dealing with multiple health issues who prefers to stay in her place. Because we used an AARP discount we were unable to do the setup through the website. Signing up by phone took a lot longer than I expected. 20-30 minutes. The product is larger and heavier than I think it should be, and does not seem very rugged. So far no problem. For usage I think the wrist band version might be better for some people because of the size/weight may hinder sleep and make it uncomfortable during the day

I recently purchased the Lively Mobile Plus online through Best Buy. Activation and setup were easy on the website. The only issue was with account data that was not visible to the Urgent Response team after being setup online. Their customer service center was able to resolve this quickly. Several tests to Urgent Response were answered within 20 seconds. Each agent was friendly and able to communicate clearly. The unit itself is easy to use and maintains a good connection, even where I only get one or two bars on my Verizon cell phone. Audio quality is good. Recharging is easy: The unit is easy to drop into the charge cradle and comes out easy as well. All in all a good value.