“If I already have a unit active with a current and I purchase this new unit because the old unit broke. How does the new unit get activated?”

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• When you get the new one just call them and they will activate the new one and deactivate the old one for free. No activation charges.

  Answered by JamieE 5 years ago

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• I had the same issue. Call Great Call and tell them that you want to replace a defective bad device with a new one that you purchased. They will ask a number of questions so they can deactivate the bad one and activate the new one. Took about 30 minutes.

  Answered by GreatCallUser 5 years ago

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• Call Great call Customer Service and give them the new serial number and they will transfer all of your information to the new device. It was very easy.

  Answered by Sharon 5 years ago

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• Hello Tommy, once you purchase the new unit all you would have to do is call in to our Customer Care Team and they will be able to swap your existing service to the new device. We ask that you please call our Customer Care Team for support at 1-800-733-6632.

  Answered by Lively 5 years ago

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