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  • Front. Lively® - Preferred Health & Safety package for Apple Watch - 2-year commitment, $29.99 per month.
  • Alt View 11. Lively® - Preferred Health & Safety package for Apple Watch - 2-year commitment, $29.99 per month.
  • Alt View 13. Lively® - Preferred Health & Safety package for Apple Watch - 2-year commitment, $29.99 per month.
  • Alt View 14. Lively® - Preferred Health & Safety package for Apple Watch - 2-year commitment, $29.99 per month.
  • Lively App on Apple Watch video 3 minutes 46 seconds
  • Lively Services video 1 minutes 01 seconds

Lively® - Preferred Health & Safety package for Apple Watch - 2-year commitment, $29.99 per month [Digital]

Model:
Lively Preferred 2-Year
SKU:
6423272
Your price for this item is $29.99
Page Showing 1-20 of 22 questions
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  • QuestionIs this a one time fee or monthly?

    Asked by Steve.

    • Answer Apparently yes there is a monthly service fee. However, it doesn’t say how much it is. The advertisement and Bestbuy item make it seem like the 2yr plan is $29.99. Kind of shady. From the fine print - “Monthly service fee excludes government taxes or assessment surcharges and may change. Lively Health and Safety Services are not included in Talk, Text and Data plans. Valid credit or debit card required for monthly service.“

      Answered by naturehike

  • QuestionIs it a 39.99 charge or is it 39.99 every month for 2 years

    Asked by Deez.

    • Answer Hello, we apologize for any confusion! We appreciate and thank you for your interest in our Lively Health & Safety Services. The fee is $29.99 a month, you’ll get unlimited access to Urgent Response, Urgent Care and GreatCall Link. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c.

      Answered by Lively

  • QuestionDoes this auto-renew?

    Asked by Nv.

    • Answer It does. And if you cancel before the two year contract is up, you can be charged up to $200 early termination charges

      Answered by smart33

  • QuestionSo you discount phone by $200 and digital package is $719. How would anyone do this. Beware $29.99 is monthly!

    Asked by davey.

    • Answer Hello, we apologize for any confusion and we appreciate the feedback! We have recently updated our information to further clarify what the $29.99 fee constitutes. This $29.99 fee is a monthly charge for the Lively Health and Safety services. This package includes unlimited access to Urgent Response, Urgent Care and GreatCall Link. When you purchase a new Series 5 or greater Apple Watch and sign up for a Lively Preferred Health & Safety Package with a 2-year agreement, you can receive a promotional discount of up to $200.00 off your Apple Watch purchase. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c. Again, we apologize for any inconvenience. If you have any further questions or concerns, we would be more than glad to assist you. Please call our Customer Service Team at 1-800-733-6632, between the hours of 5am and 7pm Pacific Time.

      Answered by Lively

  • QuestionCan someone please tell me if this is a one time fee or does it cost 29.99 monthly

    Asked by Toni.

    • Answer Hello, we apologize for any confusion and we appreciate the feedback! We have recently updated our information to further clarify what the $29.99 fee constitutes. This $29.99 fee is a monthly charge for the Lively Health and Safety services. This package includes unlimited access to Urgent Response, Urgent Care and GreatCall Link. When you purchase a new Series 5 or greater Apple Watch and sign up for a Lively Preferred Health & Safety Package with a 2-year agreement, you can receive a promotional discount of up to $200.00 off your Apple Watch purchase. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c.

      Answered by Lively

  • QuestionDoes this work for people without medical insurance as far as the advice goes? To me it doesnt make sense, I can get free medical advice online.

    Asked by XOGx.

    • Answer Great question! No, as one of the many benefits of this service, you are not required to have medical insurance. In an emergency, tap the Urgent Response icon and you’ll be connected to an IAED-certified Agent who will get you the help you need. With Urgent Care, you can speak to a registered nurse or board-certified doctor anytime, day or night.

      Answered by Lively

  • QuestionIf you should fall, does Great Call contact you to see if you’re ok and or do they call emergency help for you?

    Asked by Anonymous.

    • Answer No because Apple Watch already detects hard falls and can connect you to emergency services, such as 9-1-1. This feature is available on Apple Watch series 4 and above. For additional information on Apple Watch Fall Detection; https://support.apple.com/en-us/HT208944. In the future, Lively Agents can add an extra layer of protection by placing a follow-up call to make sure you are okay and contact family members, if needed. Please stay tuned for more information on Live Agent Assist (coming soon).

      Answered by Lively

  • QuestionWhat is the monthly fee ? How much a month ?

    Asked by Chuck.

    • Answer We appreciate and thank you for your interest in our Lively Health & Safety Services. The monthly fee is $29.99 for the Lively Health and Safety services. This package includes unlimited access to Urgent Response, Urgent Care and GreatCall Link. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c.

      Answered by Lively

  • QuestionHow a two year plan if monthly and can you cancel at any time

    Asked by Pdon.

    • Answer We appreciate and thank you for your interest in our Lively Health & Safety Services. The $29.99 fee is a monthly charge for the Lively Health and Safety services. This package includes unlimited access to Urgent Response, Urgent Care and GreatCall Link. There is a 2-year agreement and if you cancel before the two years an early termination fee will apply. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c.

      Answered by Lively

  • QuestionWhat is the monthly fee amount?

    Asked by Anonymous.

    • Answer We appreciate and thank you for your interest in our Lively Health & Safety Services. The monthly fee is $29.99 for the Lively Health and Safety services. This package includes unlimited access to Urgent Response, Urgent Care and GreatCall Link. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c.

      Answered by Lively

  • QuestionWhy doesn't the item description explain that the $30 is a monthly subscription charge? The description implies $30 for a 2 year subscription when the real cost is really $720.

    Asked by joseq2.

    • Answer Hello, we apologize for any confusion and we appreciate the feedback! We have recently updated our information to further clarify what the $29.99 fee constitutes. This $29.99 fee is a monthly charge for the Lively Health and Safety services. This package includes unlimited access to Urgent Response, Urgent Care and GreatCall Link. When you purchase a new Series 5 or greater Apple Watch and sign up for a Lively Preferred Health & Safety Package with a 2-year agreement, you can receive a promotional discount of up to $200.00 off your Apple Watch purchase. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c. Again, we apologize for any inconvenience. If you have any further questions or concerns, we would be more than glad to assist you. Please call our Customer Service Team at 1-800-733-6632, between the hours of 5am and 7pm Pacific Time.

      Answered by Lively

  • QuestionIt says it is a two year commitment 35 dollars per month. What if I purchase this and do not want to continue to pay monthly after the first month? For example the Apple Watch bundle saves 200 dollars can I just pay the 35 once and then cancel?

    Asked by John.

    • Answer Hello John, we appreciate and thank you for your interest in our Lively Health & Safety Services. When you purchase a new Series 5 or greater Apple Watch and sign up for a Lively Preferred Health & Safety Package with a 2-year agreement, you can receive a promotional discount of up to $200.00 off your Apple Watch purchase. For only $29.99 a month, you’ll get unlimited access to Urgent Response, Urgent Care and Lively Link. An early termination fee (up to $200) equal to the amount you saved on the purchase of the Apply Watch may apply. For further details about the Lively Health & Safety Services through the Lively app, please visit our website.

      Answered by Lively

  • QuestionWhat Apple Watches connect with Lively Response services?

    Asked by Anonymous.

    • Answer Great question! Bellow is a compatibility list. iPhone must be on iOS 14.2 or later iPhone model 6S or later Watch Series 3 or later Watch OS 7.2 or later Series 3 and up watches are compatible; however, only customer with series 5, 6 and SE (and up) are eligible for the promotional discount.

      Answered by Lively

  • QuestionWill this work if traveling abroad and in need of medical advice?

    Asked by Senorita.

    • Answer Great question! The Urgent Response service is only available within the USA.

      Answered by Lively

  • QuestionMust I have my iphone on me in order to use the lively service? Since many falls occurr in the bathroom can my iphone be about 30 ft. away from my watch when I am in the shower and still use your lively service?

    Asked by RockyB.

    • Answer Great question! Yes, the Apple watch compatibility must be on an iPhone model 6S or later. To check your watch is in range with your iPhone to connect to the Urgent Response, you can check if the red phone icon appears on the top of the Watch Screen. This will indicate if the Apple Watch is out of range with your iPhone. If you have any further questions, please reach out to our Customer Service.

      Answered by Lively

  • QuestionHOW MUCH IS THIS WATCH. TOTAL PRICE ???????

    Asked by SAMSUNGPOWER.

    • Answer This watch was $399.00 at Best Buy plus tab so that makes it total cost $423.99

      Answered by Shellie

  • QuestionCan you cancel after first month?

    Asked by Adam.

    • Answer You can. But if you do, they charge you up to $200 in an early termination fee

      Answered by smart33

  • QuestionCan you cancel the subscription if you end up not liking it?

    Asked by Cancel.

    • Answer Great question! Yes, you can cancel a subscription within 14 days of purchase if you are not completely satisfied. You must return the product to a BestBuy Store. We appreciate and thank you for your interest in our Lively Health & Safety Services. Please visit our website for additional information; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c

      Answered by Lively

  • QuestionIs this ($29.99) one-time FEE?

    Asked by AVAYKTM.

    • Answer They just updated it, and it’s no clear that it’s a $29.99 PER MONTH fee. Very deceptive before they clarified it.

      Answered by smart33

  • QuestionWhat is the monthly payment amount?

    Asked by Anonymous.

    • Answer $29.99 per month.

      Answered by Samshoes

Page 1, Showing 1-20 of 22 questions