Questions & Answers

Q: QuestionCan you adjust game and chat audio from the headset on PS5 like how the inzone H9 works?

Asked 10 months ago by Kyle.

• A:Answer Unfortunately no but a way around that is if you use the Dualsense Edge controller you can hold the FN button and theres a hotkey to adjust that

  Answered 10 months ago by CarbonVerified Purchase

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Q: QuestionI saw a review in which an individual who has an LG OLED C1 stated that this A50 X headset does not work with LG OLED TVs. Is this true? Is there a workaround? For some reason, my previous A50s don't work with Xbox Series X but work just fine with PS5.

Asked 1 year ago by DravenX.

This question was asked about the related product: Logitech - Astro A50 X LIGHTSPEED Wireless w/ PLAYSYNC Over-the-Ear Gaming Headset + Base Station for Xbox Series X|S, PS5, PC/MAC - Black

• A:Answer Hi there. I do not know if you still have issues but I had the same problem with my xbox and A50x. The solution was connecting straight to my xbox and monitor to mess with the display settings and you have to adjust them lower and then it will work. I cannot remember the exact settings but you can't run the xbox at the highest display settings and then it will work. Sadly this is the only way to get to work with the headset.

  Answered 1 year ago by JustGamingVerified Purchase

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Q: Questionwhy does my headset sound weird, like when i had pressed the dolby atmos button on a50 gen 4?

Asked 1 year ago by OmaGisela.

• A:Answer That's unexpected! In order to help you effectively, please provide your information to our support team via email at socialcare@logitech.com with your - Name: - Email Address: - Country: - Product Name: - Brief description of issue:

  Answered 1 year ago by Logitech

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Q: QuestionCan you use any usb a to usb c cable?

Asked 1 year ago by Anonymous.

• A:Answer While technically you can use a standard USB-A to USB-C cable to connect the Astro A50 X LIGHTSPEED base station to your PC, it's advisable to use the cable provided in the box.

  Answered 1 year ago by Logitech

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Q: QuestionHDMI adapter for rocket fisher I am kinda of lost and how to connect I don’t know if I need the actual Astro one

Asked 2 years ago by Anonymous.

This question was asked about the related product: Logitech - Astro A50 X LIGHTSPEED Wireless w/ PLAYSYNC Over-the-Ear Gaming Headset + Base Station for Xbox Series X|S, PS5, PC/MAC - Black

• A:Answer Hey! Not really sure about other brands however, the device Astro A50 X comes with HDMI support and will work with HDMI supported devices.

  Answered 2 years ago by Logitech

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Q: QuestionDoes this headset come with the cables for PC?

Asked 2 years ago by Cody.

• A:Answer The headset comes with the the PC cables as it’s mainly made for that. It does not come with an HDMI cable. Which personally wish it did.

  Answered 2 years ago by ProductBoiVerified Purchase

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Q: QuestionHow do you use the dolby atoms for the xbox when your tv has it but isn't letting me press it.

Asked 2 years ago by Sammy.

• A:Answer You must download the Dolby app on Xbox. If you turn on your headset, follow the steps on the app once you open it. You will also have to go to the console settings

  Answered 2 years ago by AndresG

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Q: QuestionWhat time around will it release on the website and will it be in store?

Asked 2 years ago by buddy.

This question was asked about the related product: Logitech - Astro A50 X LIGHTSPEED Wireless w/ PLAYSYNC Over-the-Ear Gaming Headset + Base Station for Xbox Series X|S, PS5, PC/MAC - Black

• A:Answer Hey! Thanks for asking. Many Logitech products are in high demand and we're working to meet the increased need as fast as possible. Thank you for your patience and please continue to check www.logitechg.com as it will be updated as soon as products are available.

  Answered 2 years ago by Logitech

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Q: QuestionDid they remove the Dolby surround sound button? how does that enable now ?

Asked 2 years ago by Head.

• A:Answer Yes it is gone. The surround sound is controlled from the console/pc side now. It is determined by the output on the console/pc. PC/Xbox will output in Dolby atmos whereas ps5 will output via the 3d audio setting for Sony Tempest 3d audio.

  Answered 2 years ago by GuyGVerified Purchase

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Q: QuestionWhere is the Black one?

Asked 2 years ago by Anonymous.

• A:Answer You just change to the black color instead of the white before purchasing it!

  Answered 8 months ago by JacobVerified Purchase

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Q: QuestionHow soon is soon???

Asked 2 years ago by Wayne.

• A:Answer Maybe 2/19

  Answered 2 years ago by Anonymous

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Q: QuestionI am playing a pc game. The rocker button on the headset does NOT modify balance between game, and (voice) chat, it only turns everything down. Both audio inputs should be separate? My prior A50 gen 3 allowed this.

Asked 10 months ago by Rick92647.

• A:Answer That's unexpected! In order to help you effectively, please provide your information to our support team via email at socialcare@logitech.com with your - Name: - Email Address: - Country: - Product Name: - Brief description of issue:

  Answered 10 months ago by Logitech

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Q: QuestionCan hdmi be used to PC for audio also?

Asked 1 year ago by Ecasta3.

This question was asked about the related product: Logitech - Astro A50 X LIGHTSPEED Wireless w/ PLAYSYNC Over-the-Ear Gaming Headset + Base Station for Xbox Series X|S, PS5, PC/MAC - Black

• A:Answer Yes

  Answered 1 year ago by user302412Verified Purchase

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Q: QuestionCan I use these with a goxlr somehow? Maybe using a thunderbolt hub with a 3.5mm jack from the usbc port on the base station, then using the combo port to the pc and the wall for power, and the 3.5mm cable from the hub to the goxlr?

Asked 1 year ago by Karam.

• A:Answer No it is not possible to connect the A50 X to the GoXLR. Since A50 X primarily connects through LIGHTSPEED or Bluetooth that requires the A50 X's base station. A50 X Base Station enables simultaneous LIGHTSPEED + Bluetooth® connectivity. Mix your phone audio, like Discord chat, into your game. Also, connect to your Switch or any other Bluetooth-compatible device. Max out your wireless audio loadout.

  Answered 1 year ago by Logitech

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Q: QuestionAnyone else having issues when switching to a game from Netflix, hulu, or any other streaming platforms it says that there is no hdmi connected? I have to keep unplugging from base station for it to come up. Takes a couple of times to get it going.

Asked 1 year ago by MarioH.

This question was asked about the related product: Logitech - Astro A50 X LIGHTSPEED Wireless w/ PLAYSYNC Over-the-Ear Gaming Headset + Base Station for Xbox Series X|S, PS5, PC/MAC - Black

• A:Answer Hey! To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your - Name: - Email Address: - Country: - Product Name: - Brief description of issue:

  Answered 1 year ago by Logitech

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Q: QuestionI have the xbox series x , ps5 , and a pc. I was wondering if you can hear all of them at the same time.

Asked 1 year ago by Gravul.

This question was asked about the related product: Logitech - Astro A50 X LIGHTSPEED Wireless w/ PLAYSYNC Over-the-Ear Gaming Headset + Base Station for Xbox Series X|S, PS5, PC/MAC - Black

• A:Answer Hey! The Astro A50 X Lightspeed can't directly mix audio from Xbox Series X, PS5, and PC at once.

  Answered 1 year ago by Logitech

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Q: QuestionI have an old pair of A50's I would say over 5 years old. Is the upgrade worth it and can it be charged without putting it onto the stand? Model number of my old ones is txdx01.

Asked 1 year ago by Red7.

This question was asked about the related product: Logitech - Astro A50 X LIGHTSPEED Wireless w/ PLAYSYNC Over-the-Ear Gaming Headset + Base Station for Xbox Series X|S, PS5, PC/MAC - Black

• A:Answer Hey! The Astro A50 X LIGHTSPEED Wireless can't be charged without putting it on the base station.

  Answered 1 year ago by Logitech

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Q: QuestionCan the PS/Xbox hookups be used to run a 2nd computer? Say you have a personal PC and a work PC. Can it be used to run both and swap between both without having to physically swap the connecting usb C cable between the two computers?

Asked 2 years ago by Blake.

• A:Answer Hey! A50 X Base Station enables simultaneous LIGHTSPEED + Bluetooth® connectivity. Mix your phone audio, like Discord chat, into your game. Also, connect to your Switch or any other Bluetooth-compatible device. Max out your wireless audio loadout.

  Answered 2 years ago by Logitech

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Q: QuestionWill these ever be back in stock ? It’s been 2 months

Asked 2 years ago by Stock.

• A:Answer most likely not in stores h have to order it online

  Answered 2 years ago by yanfeng

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