“My keyboard works on my case, however I’m not able to use my trackpad. Does anyone know how to fix this issue? My folio keyboard case is up to date.”
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Have you checked your Accessibility settings. If you have it set for a hard keyboard, or an external one then the trackpad won't work, but neither will the keyboard. If I were you I would check the Accessibility settings.
Sorry, there was a problem. Please try again later.Hello Tiffany! The trackpad should work when you connect the iPad to the case, as it uses the smart connector to pair and power the keyboard. Are you able to use other Bluetooth mice with the iPad? I'm wondering if there is a setting in the accessibility settings that is preventing the use of an external pointing device. Also, be sure the smart connectors on both the iPad and the Folio are clean and free of any debris. If you are within the return period, it might be worth it to exchange it for another unit to see if it is something in your iPad that is preventing it from being used. You can check our support site at: https://support.logi.com/hc/en-ca/articles/360053604534-FAQ-Stub-Folio-Touch
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