Questions & Answers

Q: QuestionDoes this headset work on discord?

Asked 5 years ago by Frank.

This question was asked about the related product: Logitech - G635 Wired Gaming Headset for PC - Black/Blue

• A:Answer Yes it does. I use discord while gaming and it works great.

  Answered 5 years ago by Jason

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Q: QuestionHow do you turn on the mic? I attached it to my Computer Tower and the headphones work, but the mic does not work. Is there a button somewhere on the head set that I need to turn on to make the mic work? What am I missing here? Thanks!

Asked 5 years ago by Jeff.

• A:Answer You might have a setting on ur computer turned to headphones instead of headset or something. Works good on my without the adapter even. Different setups might require different actions

  Answered 5 years ago by Killusion

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Q: QuestionWhy are the lights not on the headset when Connected to the XBox one controller? Just bought this set today.

Asked 2 years ago by LiamsMom.

This question was asked about the related product: Logitech - G635 Wired Gaming Headset for PC - Black/Blue

• A:Answer Hello LiamsMom! When using the G635 Wired 7.1 Surround Sound Over-the-Ear Gaming Headset for PC with LIGHTSYNC RGB Lighting in 3.5mm (non-powered) connected to the an Xbox controller, features that require USB power, including lighting functions, are not available wont be available without the USB connection. - Mathieu from Logitech

  Answered 2 years ago by Logitech

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Q: QuestionI see this has a flip to mute mic. Can I keep the mic down and use push to talk on PC to mute/unmute or will keeping it down mean that it's unmuted all the time?

Asked 2 years ago by KM0197.

This question was asked about the related product: Logitech - G635 Wired Gaming Headset for PC - Black/Blue

• A:Answer Hello KM0197! Absolutely yes, if you're using the push to talk option in the game you're playing, then you can keep the boom arm mic of the G635 Wired 7.1 Surround Sound Over-the-Ear Gaming Headset for PC with LIGHTSYNC RGB Lighting down all the time, no problem. - Mathieu from Logtiech

  Answered 2 years ago by Logitech

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Q: QuestionAre these headphones good for music as well?

Asked 4 years ago by Jordan.

• A:Answer Hi Jordan, the G432 Headphones are a great option for music. Please keep in mind that these are a wired headset and that the device you are listening to music on will need to have a headphone jack as these do not come with Bluetooth connection.

  Answered 4 years ago by Logitech

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Q: QuestionI’m connecting to my Nintendo switch I can hear players but they can’t hear me!!! How do I get my mic to work???

Asked 4 years ago by Letsdlt.

• A:Answer Hello Letsdlt. The first thing I would check is the cable. Is it plugged all the way in? There should be 3 rings on the plug, and all 3 must be firmly seated for the mic to work. If you are using the USB into the dock, still be sure the 3.5mm cable is plugged all the way in. If you try to use the headset with other devices (PC, cell phone, etc) does the microphone work properly? Finally, some Switch games just don't allow in-game chat using the headset, so you might have to connect via the phone app to enable voice chat. You can visit our support site at support.logi.com for more help.

  Answered 4 years ago by Logitech

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Q: QuestionWhat are the dimensions of the ear space, I have large ears

Asked 4 years ago by AwesomeBlu.

• A:Answer Hello. The G432 earcups measure about 2.5 inches top to bottom and the width is tapered: 1.5 inches at the top and 1 inch at the bottom. I have pretty large ears and they fit comfortably.

  Answered 4 years ago by Logitech

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Q: QuestionIf i Use the USB will all the features still work, like the lights

Asked 5 years ago by Alula.

This question was asked about the related product: Logitech - G635 Wired Gaming Headset for PC - Black/Blue

• A:Answer Yes, they do.

  Answered 5 years ago by TaylorVerified Purchase

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Q: QuestionWill the 7.1 surround sound feature, and 3D positional audio, work when using this product (Logitech G432 Wired 7.1 Surround Sound Gaming Headset) with a console when connected to a controller via 3.5 mm cable?

Asked 5 years ago by InquisitiveDave.

• A:Answer Hello Dave, unfortunately the G432 headset's surround sound feature will not work with consoles. The feature requires you to connect via USB and to have our G-Hub software installed on your computer in order to use it. I apologize for the inconvenience, have a great rest of your day.

  Answered 5 years ago by Logitech

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Q: QuestionI bought this headset about a year ago and now the mic is not working how would I claim this under a warranty?

Asked 5 years ago by Tina.

• A:Answer Contact Logitech if your headset still less under it's warranty, which is up to 1 year from the date of purchase or the date of arrival if shipped. Contact Best Buy if it's outside the warranty period and discuss repair options.

  Answered 5 years ago by Jaybro04Verified Purchase

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Q: QuestionIf your pc has two separate headphone jacks one for speaker and one for mic, would this headset work?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Logitech - G635 Wired Gaming Headset for PC - Black/Blue

• A:Answer You would need a splitter (lights won't work this way).... Or just use the USB that it come with....

  Answered 5 years ago by LordSnowVerified Purchase

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Q: QuestionDoes the headset work with ps3? If not, could someone recommend one that does work that has a mic.? Thanks!

Asked 5 years ago by Daisy.

• A:Answer Hello Daisy! The G332 Wired Stereo Gaming Headset won't work by itself no, as the PS3 doesn't have a 3.5mm jack built in (which is the connection on the G332). To be able to use it, you would need a sparate 3.5mm female to dual RCA female adapter, use the RCA cable that came with the PS3, connect the red and white cable ends (don't need to connect the yellow end) to the RCA side of the adapter, and connect your G332 headset to the 3.5mm side of the adapter. Once that's done, connect your PS3 via HDMI to your TV, and you should be good to go.

  Answered 5 years ago by Logitech

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Q: QuestionDoes this need charging?

Asked 5 years ago by Tday.

• A:Answer It is wired so no

  Answered 5 years ago by JoseVerified Purchase

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Q: QuestionDoes it have a spit adapter?

Asked 5 years ago by Jo.

This question was asked about the related product: Logitech - G635 Wired Gaming Headset for PC - Black/Blue

• A:Answer No

  Answered 5 years ago by NoneVerified Purchase

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Q: QuestionIs this compatible with ipad

Asked 5 years ago by Debb.

• A:Answer Hello Debb, thank you for the question. Yes you are able to use the G432 wired headset with the iPad. unfortunately, you will not be able to use the 7.1 surround sound dongle that is included in the box. As long as you use the Lightning to 3.5 mm Headphone Jack Adapter that was included with your iPad, then you can connect the headset. It should just be plug and play.

  Answered 5 years ago by Logitech

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Q: QuestionCan these headphones be used with an iPad?

Asked 5 years ago by Deb.

• A:Answer Yes. I use this headset on my iPad all the time to listen to music or record the nice list. I do not have a naughty list anymore

  Answered 5 years ago by SantaVerified Purchase

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Q: QuestionCan you bend the mic to your liking position, or will it snap?

Asked 8 months ago by Al.

• A:Answer It is hard plastic and only moves up and down.

  Answered 8 months ago by purplenannersVerified Purchase

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Q: QuestionMy grandson has some hearing loss, so he tends to shout when on his Play Station. Will these headphones help him hear better and with the other person playing have good audio quality with a normal speaking voice?

Asked 1 year ago by Maxwell.

• A:Answer Hey! While the Logitech G432 is a good gaming headset. You can also try adjusting the audio settings on the Playstation itself, while using the headset.

  Answered 1 year ago by Logitech

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Q: QuestionHow long is the connection cable?

Asked 2 years ago by LogitechFan.

This question was asked about the related product: Logitech - G635 Wired Gaming Headset for PC - Black/Blue

• A:Answer About 3 foot

  Answered 1 year ago by PeytonF

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