Questions & Answers

Q: QuestionHaving trouble pairing new logi 360 keyboard to my IMac. Had it paired once, then during storm, all internet to house was lost. Can’t pair it now! Changed batteries. Pairs for a second and the goes out. Any help?

Asked 2 years ago by Kay.

• A:Answer Hey! This sounds like a connection issue. We'd recommend you to get in touch with Ultimate Ears support and the team will look into it.

  Answered 2 years ago by Logitech

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Q: QuestionHello! Does this device compatible with Ipad 8th generation?

Asked 3 years ago by LL.

• A:Answer Hello LL, yes, the K380 is compatible with the iPad 8th gen. It'll connect via Bluetooth. Thank you for your question, have a great day.

  Answered 2 years ago by Logitech

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Q: QuestionDoes This Work With A Samsung Tablet?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Logitech - K380 TKL Bluetooth Scissor Keyboard for Mac with Compact Slim Profile - Rose

• A:Answer It should work with any device that has Bluetooth

  Answered 2 years ago by FatimaMVerified Purchase

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Q: QuestionI don't want to have to carry my ipad and the keyboard separately. is there some kind of folio or cover that this will fit in like the official ones do?

Asked 3 years ago by Lori.

• A:Answer Hello Lori! We unfortunately don't make casings that will hold the K380 TKL Bluetooth Scissor Keyboard for Mac with Compact Slim Profile in it. We do have iPad Keyboard Cases, which offer a protective casing as well as a keyboard either attached to the casing (such as the Slim Folio, Rugged Folio or Folio Touch) or with a detachable keyboard (like the Combo Touch). You can check the various options on the Best Bu website based on the iPad model you have. - Mathieu from Logitech

  Answered 3 years ago by Logitech

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Q: Questiondoes it have Apple touch id?

Asked 3 years ago by Anonymous.

• A:Answer No

  Answered 3 years ago by NiceKeyboardVerified Purchase

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Q: QuestionHi, will the Logitech K380 Keyboard and Mouse connect to my Asus VivoBook F515EA 15.6" Laptop?

Asked 3 years ago by lollipopossss.

This question was asked about the related product: Logitech - K380 TKL Bluetooth Scissor Keyboard for Mac with Compact Slim Profile - Rose

• A:Answer Hello lollipopossss! Yes, you will be able to connect the K380 TKL Bluetooth Scissor Keyboard for Mac with Compact Slim Profile to your Asus VivoBook laptop. Please note that since this is the "for Mac" version", it will only show the Mac layout on the keys. What I would suggest you to get instead, is the regular version of the keyboard, which will work for PC, Mac, Android, etc., but that will have both the PC and Mac layouts on the keys: https://www.bestbuy.com/site/logitech-k380-tkl-wireless-scissor-keyboard-for-pc-laptop-windows-mac-android-ipad-os-apple-tv-rose/6411502.p?skuId=6411502 - Mathieu from Logitech

  Answered 3 years ago by Logitech

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Q: Questioni lost my iMac k yboard and magic k yboard do s not support my imac. Do s this on?

Asked 3 years ago by happy780.

• A:Answer Hello, happy780! Yes, the K380 for Mac will work with any Mac running macOS 10.15 (Catalina) or later. - Maggie from Logitech

  Answered 3 years ago by Logitech

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Q: QuestionHow do I find out if my mac is bluetooth compatible?

Asked 3 years ago by Sam.

• A:Answer It is compatible. I am currently using it for my Mac mini

  Answered 3 years ago by ChristinaVerified Purchase

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Q: QuestionFor some reason, a lot of keys aren't working, I have tried everything and am not sure what to do...

Asked 4 years ago by morkie2000.

This question was asked about the related product: Logitech - K380 TKL Bluetooth Scissor Keyboard for Mac with Compact Slim Profile - Rose

• A:Answer Hello morkie2000, Sounds like you've got a connection problem. Make sure that you're device is paired to the K380. To see how to do that, here's a link to the Getting Started support page: https://support.logi.com/hc/en-us/articles/360051435873. This should walk you through the setup to insure you're connected. In order for your keyboard to work with your device, the device must have built-in Bluetooth capability---check your device specification or manual. If your system is Bluetooth-capable and the keyboard still isn't working, the problem is likely a connection caused by low battery power, using your wireless keyboard on metal surfaces, radio frequency (RF) interference from other wireless devices such as: wireless speakers, computer power supplies, monitors, cell phones, garage door openers. Try to keep other electrical devices at least 8 inches away from the keyboard or simply move your keyboard closer to your device. Hope that this helped, but if it didn't go to: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393. - Richard from Logitech

  Answered 4 years ago by Logitech

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Q: QuestionHow do you turn off Numlock on this keyboard.

Asked 4 years ago by DesiM.

This question was asked about the related product: Logitech - K380 TKL Bluetooth Scissor Keyboard for Mac with Compact Slim Profile - Rose

• A:Answer Hello Desi. The K380 is a compact keyboard that does not include a number pad, so there is no number lock on this keyboard.

  Answered 4 years ago by Logitech

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Q: QuestionDoes this work with an IMAC?

Asked 4 years ago by Anonymous.

• A:Answer It works with a MacBook.

  Answered 4 years ago by dpm321Verified Purchase

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Q: QuestionHow do I connect, is it Bluetooth or does it need a cord?

Asked 4 years ago by Anonymous.

• A:Answer Bluetooth

  Answered 4 years ago by ShenyVerified Purchase

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Q: QuestionCope and Paste short cuts won't work!!! I am so frustrated, cmd c does not cope text on my MacAir.

Asked 4 years ago by Avery.

This question was asked about the related product: Logitech - K380 TKL Bluetooth Scissor Keyboard for Mac with Compact Slim Profile - Rose

• A:Answer Hello Avery. Do you have Logitech Options installed on your computer? You can customize the keys and also update firmware. You can manually choose MacOS setup by holding down fn and O for 3 seconds. You can find Options here: https://support.logi.com/hc/en-us/articles/360025297893

  Answered 4 years ago by Logitech

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Q: Questionis there backlight on the keyboard?

Asked 4 years ago by smeagle.

This question was asked about the related product: Logitech - K380 TKL Bluetooth Scissor Keyboard for Mac with Compact Slim Profile - Rose

• A:Answer No the keyboard is not backlit with the exception of the three paired device selection keys.

  Answered 4 years ago by 5nai1s

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Q: QuestionDoes it work with IPhone?

Asked 4 years ago by Agui.

• A:Answer Yes

  Answered 4 years ago by ShenyVerified Purchase

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Q: QuestionWill this be compatible with 2021 iPad Pro 5th generation??

Asked 4 years ago by PleXx.

This question was asked about the related product: Logitech - K380 TKL Bluetooth Scissor Keyboard for Mac with Compact Slim Profile - Rose

• A:Answer I am using it with the iPad mini 5ht generation. It connects with bluetooth, all you have to do is to pair the two devices (the iPad bluetooth and the keyboard by pressing a key as the instruction paper says). It works great with the iPad mini, I assume it is the same with the iPad Pro, since it is bluetooth.

  Answered 4 years ago by gfrk

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Q: QuestionWill this keyboard work with iPad Pro 12.9” pro 2021 5h generation?

Asked 4 years ago by Ar.

• A:Answer The K380 for Mac is compatible with macOS® 10.15 or later, iOS 11 or later, iPadOS 13.1 or later.

  Answered 4 years ago by Logitech

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Q: QuestionIs this keyboard compatible with the new 2021 M1 iPad Pro 11 inch?

Asked 4 years ago by Kristina.

This question was asked about the related product: Logitech - K380 TKL Bluetooth Scissor Keyboard for Mac with Compact Slim Profile - Rose

• A:Answer Yes, The K380 for Mac is compatible with: macOS® 10.15 or later, iOS 11 or later, iPadOS 13.1 or later. - Logitech.

  Answered 4 years ago by Logitech

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Q: QuestionWil it work with an iPhone?

Asked 4 years ago by Unkasnuff.

• A:Answer Yes. Connect up to three devices—even with different operating systems— and switch between them with a tap. So you can type, switch, and keep on typing. - Logitech.

  Answered 4 years ago by Logitech

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