A:Answer Hello morkie2000, Sounds like you've got a connection problem. Make sure that you're device is paired to the K380. To see how to do that, here's a link to the Getting Started support page: https://support.logi.com/hc/en-us/articles/360051435873. This should walk you through the setup to insure you're connected. In order for your keyboard to work with your device, the device must have built-in Bluetooth capability---check your device specification or manual. If your system is Bluetooth-capable and the keyboard still isn't working, the problem is likely a connection caused by low battery power, using your wireless keyboard on metal surfaces, radio frequency (RF) interference from other wireless devices such as: wireless speakers, computer power supplies, monitors, cell phones, garage door openers. Try to keep other electrical devices at least 8 inches away from the keyboard or simply move your keyboard closer to your device. Hope that this helped, but if it didn't go to: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393. - Richard from Logitech