Questions & Answers

Q: QuestionDo these cameras require WiFi? Is so, do you have anything similar in size and resolution that is wireless and does not require WiFi?

Asked 5 years ago by Murf.

• A:Answer Wi-fi is required for this camera. Lorex makes lots of more expensive wired systems, although I think most support wi-fi access.

  Answered 5 years ago by daytonadan

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Q: QuestionI previously purchased a <<Lorex - Indoor Pan, Tilt and Zoom Security Camera - Model: W261AQC-E>> and I love it for ease of use and simplicity. Q: Can I use this non-tilt camera with my current camera on the same app, meaning diff 2 cameras on 1 app?

Asked 4 years ago by Peter.

• A:Answer Yes, you can add multiple devices in home app.

  Answered 4 years ago by Lorex Technology Team

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Q: QuestionWill this camera look with my Fusion NVR?

Asked 4 years ago by Mike.

• A:Answer Yes, the W261ASC-E camera would work with your Fusion NVR.

  Answered 4 years ago by Lorex Technology Team

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Q: Questioncan you remotely monitor area real-time via app?

Asked 4 years ago by sarge.

• A:Answer Yes. You can go to the app and turn on “live view” and you can see instantly what’s going on.

  Answered 4 years ago by 1234Verified Purchase

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Q: QuestionCan this camera work through glass?

Asked 4 years ago by Mcal56.

• A:Answer This camera can but not if your window gets lots of direct sunlight. You will just get a glare. Also the infrared (night vision) will not work because it will bounce off the glass, or window and back into the camera. You will need to turn off auto night vision.

  Answered 4 years ago by techman

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Q: QuestionDoes this camera support 2G or 5G Wi-Fi？

Asked 4 years ago by Anonymous.

• A:Answer This camera works with 2.4 GHz.

  Answered 4 years ago by Lorex Technology Team

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Q: QuestionIf there are 3 users viewing, can all three turn on /off the audio? We only want to check on Mom to make sure she doesn't fall. Can we have mute audio permanently?

Asked 4 years ago by ForMom.

• A:Answer All three users would be able to turn on/off the audio and yes you can disable it.

  Answered 4 years ago by Lorex Technology Team

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Q: Questiondoes this system pick up when a dog barks? Do you need to have google home assist or amazon echo? Can you use it with an app and iphone 8?

Asked 4 years ago by Anonymous.

• A:Answer This camera records with motion detection only, it will not detect audio and start recording. It is compatible with google assistant and amazon echo. You can also download the Lorex Home app and it would work on an iPhone 8. Compatibility List: https://help.lorextechnology.com/alert/smart-home-new-list-compatible-devices

  Answered 4 years ago by Lorex Technology Team

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Q: QuestionI’m wanting to monitor my dog and make sure he’s not barking in the middle of the night. Can I speak to him thru my phone while I’m away?

Asked 4 years ago by T.

• A:Answer Yes, the camera has two way audio.

  Answered 4 years ago by Lorex Technology Team

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Q: QuestionHow far can you go from your home to see the live feed? So if I’m about 100 miles from my home can I see the live feed?

Asked 4 years ago by Anonymous.

• A:Answer You can view a live feed from anywhere.

  Answered 4 years ago by FrankL

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Q: QuestionI'm looking for a camera that will record care staff coming in and out of my parents room and also sound of the conversation. Does this camera do that? How long does the the recording stay in the cloud?

Asked 4 years ago by pamkragt.

• A:Answer The camera has a built-in memory card. It records everything on the card, so no cloud storage needed. If you’d like your recording to stay kn the card longer, just use a bigger memory card. It records sound as well. I think for your purpose it will work out perfectly.

  Answered 4 years ago by 1234Verified Purchase

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Q: QuestionIs this camera compatible with the Vivint home security system? My cat knocked the camera off the table and broke and, I need to replace. Vivint Ping camera

Asked 5 years ago by NavyCheifRetired09.

• A:Answer This camera is not compatible with non Lorex recorders.

  Answered 4 years ago by Lorex Technology Team

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Q: QuestionWhen the camera detects motion what is the maximum time it will record? some are limited to 10 sec. If motion continues for several minutes will recording continue? After motion is recorded is there a wait time before it can record motion again?

Asked 5 years ago by RDwcl.

• A:Answer No, these do not have a maximum time of how long it records. They will record however long the moment, or someone in the frame. They do not have a amount of time when they start recording again. They do not record 24/7 but record immediately with every movement or person in the frame. Very fast and efficient. You will not miss a thing!

  Answered 4 years ago by techman

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Q: QuestionDoes this camera send an unencrypted wifi signal?

Asked 5 years ago by Ellee.