Questions & Answers

1-10 of 48 Questions
  • Question
    are the cameras battery powered   (8 Answers)

    By Howlbren October 20, 2016.

    Answers
    • Best 
      Answer

      No plug in, and the cords are NOT long enough approx 6'

      By Jeff December 2, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Can you view camera live camera feed from your smart phone ?   (4 Answers)

    By Jerry October 12, 2016.

    Answers
    • Best 
      Answer

      Yes you can view live camera feeds from your smart phone using the free Flir Secure app.

      By LorexbyFLIRSupportTeam October 12, 2016.

    • Question
      Does this system require an internet connection to send notifications of activity to my iPhone?   (4 Answers)

      By kdlarson50 October 15, 2016.

      Answers
      • Best 
        Answer

        Yes, the system will need to be connected to the internet in order to send notifications to mobile devices.

        By LorexbyFLIRSupportTeam October 17, 2016.

      • Question
        What is the camera power connection type? does it have little phone like charger or does it connect directly to 125v outlet?   (1 Answer)

        By woods January 17, 2017.

        Answers
        • Best 
          Answer

          The camera uses the included 12V DC adapter which connects to an electrical outlet.

          By LorexbyFLIRSupportTeam January 20, 2017.

        • Question
          what wireless digital security cameras are compatible to the lorex LWU3624/LWU3622. one of my cameras went out and I need a replacement   (1 Answer)

          By Anonymous January 18, 2017.

          Answers
          • Best 
            Answer

            go to the lorex wep. page search for the lwu3624 and look for Wireless Accessory Cameras Compatibility they list all that will work with the system. one of mine went out and I unplugged it for 2hr. plugged it back in and it reset and has been working good for 3 weeks now.

            By gary January 19, 2017.

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            • My Best Buy® Elite Member
        • Question
          Is there a version of this that uses battery powered cameras vice plug-in power?   (2 Answers)

          By Dave January 17, 2017.

          Answers
          • Best 
            Answer

            not that I know of

            By chipoo January 17, 2017.

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        • Question
          Hooked to a tv monitor...would you be able to go back and see older videos or files with out using the app or cloud storage?   (4 Answers)

          By EmmaSwan December 14, 2016.

          Answers
          • Best 
            Answer

            It has a DVR system with 1 terabyte of storage. So it can be hooked up to a tv or computer monitor and you would access the DVR and access all storaged footage that way. It will start deleting the oldest footage when space is running out so if there is something you want to keep you can back it up to a flash drive before it deletes it

            By Shell January 18, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Do I need to connect a router in order to view threw my smart phone? I have downloaded the app but it is giving me difficulty. I'am unable to set up threw my phone when it asks to scan bar code or enter number found on Lorex, states error has occured.   (1 Answer)

          By Deb December 9, 2016.

          Answers
          • Best 
            Answer

            Yes, the DVR will need to be connected to a wifi router in order to transmit the signal to your mobile device.

            By LorexbyFLIRSupportTeam December 12, 2016.

          • Question
            Where can I find an operating manual for this system?   (3 Answers)

            By JOB November 29, 2016.

            Answers
            • Best 
              Answer

              It doesn't come with one. I had to google the model number online and find the PDF version and view it that way. Stinks! I know.

              By Shell January 18, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Why don't they make these cameras with a solar charger on top so you don't have to run electric to them? This way they would be truly wireless.   (1 Answer)

            By Frank November 27, 2016.

            Answers
            • Best 
              Answer

              I think many are mounted in places where there is little or no sunshine. Mine are mounted under eves of the shop and house and would not recharge. However, I do think a camera with a solar charger is a good idea. I could then mount them in the open away from the buildings. Both should be available.

              By Billybob November 28, 2016.

              • Verified Purchaser
              • My Best Buy® Member

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