Questions & Answers

Q: QuestionDoes the smart lock have a low-battery indicator?

• A:Answer This smart lock does have a low-battery indicator.

Q: QuestionHow many keypad codes can the smart lock support?

• A:Answer This smart lock can support up to 200 keypad codes.

Q: QuestionHow many key fobs are included with the smart lock?

• A:Answer This smart lock comes with two key fobs.

Q: QuestionWhat is the warranty on the smart lock?

• A:Answer The Lorex Smart Lock has a 1-year limited warranty on parts.

Q: QuestionWhat type of battery does the smart lock use?

• A:Answer The Lorex Smart Lock is powered by four AA batteries.

Q: QuestionIs the exterior of the lock body weather / rain proof. It mentions temperature but nothing about water resistance. Thx

Asked 1 month ago by UBinSC.

• A:Answer The lock is not weatherproof. It needs to be sheltered from rain if installed outside.

  Answered 1 month ago by Lorex Technology Team

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Q: QuestionCan this lock be re-keyed to an existing key.

Asked 2 months ago by LG.

• A:Answer No, the lock comes with its own key.

  Answered 2 months ago by Lorex Technology Team

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Q: QuestionDo you need an additional gateway for remote access?

Asked 2 months ago by LadyVonne.

• A:Answer The lock is operated via Bluetooth.

  Answered 2 months ago by Lorex Technology Team

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Q: QuestionDoes this deadbolt fit a standard door with mechanical deadbolt currently in place? Or will door need to be cut to fit new lock?

Asked 2 months ago by SunKing.

• A:Answer It fits the regular deadbolt

  Answered 1 month ago by RayVVerified Purchase

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Q: QuestionHow is the battery charged or replaced when needed?

Asked 2 months ago by Anonymous.

• A:Answer Lorex app shows battery status. You need to slide battery cover up to replace 4 AA alkaline batteries.

  Answered 2 months ago by Lorex Technology Team

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Q: QuestionDoes this come with its own set of keys, or will I be using my current keys? I would like to know if maintenance needs to enter my apartment.

Asked 2 months ago by 1Adam12.

• A:Answer The package includes mechanical keys. You can also set up access codes to allow access to your home by entering the code on the touchpad.

  Answered 2 months ago by Lorex Technology Team

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Q: QuestionWhat do you do to replace the doorknob? Just replace with one with no key?

Asked 8 months ago by Anonymous.

• A:Answer This smart lock has its own keyhole and key. You can use it with existing doorknob or replace it with a door handle without a lock.

  Answered 8 months ago by Lorex Technology Team

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Q: QuestionCan I use this lock for my rooms doors?

Asked 2 months ago by YG.

• A:Answer Door thickness should be between 1-3/8" (35 mm) to 2" (51 mm) for the lock to fit.

  Answered 2 months ago by Lorex Technology Team

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