Questions & Answers

Q: QuestionHow many devices does this subscription cover?

• A:Answer This subscription covers up to 3 devices.

Q: QuestionWhat operating systems are compatible with this software?

• A:Answer This software is compatible with Windows 7 (or higher), macOS 11 Big Sur (or higher), iOS 14 (or higher), and Android 9 (or higher). For older macOS versions, from 10.12, you will only be able to install Malwarebytes Premium Security 4.0.

Q: QuestionCan I combine this subscription with an existing one?

• A:Answer No, this subscription cannot be combined with any existing subscriptions.

Q: QuestionWhat types of threats does this software protect against?

• A:Answer It protects against malware, including viruses, ransomware, spyware, phishing scams, malicious websites, infected ads, credit card skimmers, and credential stealers.

Q: QuestionIs this software cloud-based?

• A:Answer No, this software is not cloud-based.

Q: QuestionHow is the software's threat detection rated?

• A:Answer Malwarebytes boasts unmatched threat detection, finding malware on 40% of devices that already had third-party antivirus installed.

Q: QuestionIs this the premium version that continuously runs and automatically blocks malware, or do you have to manually scan for malware?

Asked 7 years ago by GaryH.

• A:Answer this is the real time version. runs in the background all the time. in addition, scans can be scheduled or manually started This item shows the status for each of the four Real-Time Protection features. If you are in Premium Trial mode, it is enabled unless you click the End Premium Trial button. Please note that real-time protection is enabled only for Malwarebytes Premium and Malwarebytes Premium Trial users. This feature is not available if you are using the Free version.

  Answered 7 years ago by GoogleNestThermostatVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: Questionwill this work on a printer?

Asked 5 years ago by susan.

• A:Answer no, it does not work on a printer. does it protect your printer if it is connected to your PC? yes. it will monitor the printspool services and the printing services for your operating system.

  Answered 3 years ago by JohnnyBVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this compatible with Norton 360? I have an adware problem Beap.Gemini and it is running ads over my e-mail. No viruses found on Norton.

Asked 6 years ago by Chris.

• A:Answer no, they will run side-by-side however they will trigger alot of false positives. it will tell you there is malicious file when they are not. Norton is very territorial!

  Answered 3 years ago by JohnnyBVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have downloaded Malwarebytes again after a few years on Lyrica. I KEEP getting an Annoying popup staying it has blocked access to a pup. 500+ in three days. Intrusive and irritating to say the least. Any way to stop this? Wasnt like his before

Asked 7 years ago by Stuart.

• A:Answer so you must have had a adware on your system, the attack vector for adware usually is web browsers, surfing unsafe websites, or what is called "Potentially Unwanted Program". so you have a malicious softare and Malwarebytes engine was letting you know to takecare of it. you can suppress the notification in malware bytes but that is not good, instead takecare of bad software and remove it from your PC.

  Answered 3 years ago by JohnnyBVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the price after the first year?

Asked 2 years ago by RetiredTech.

• A:Answer $39.99 is the normal selling price

  Answered 2 years ago by Anonymous

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it compatible with Acer Chromebook?

Asked 5 years ago by Chromebook.

• A:Answer yes, its compatible with ACER notebook as long as your ACER notebook is running a windows operating system, or android.

  Answered 3 years ago by JohnnyBVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIs this compatible with McAfee Antivirus running on Windows 10?

Asked 5 years ago by Dino.

• A:Answer It will work no problem, just always good to have both, also if you use chrome, install the malwarebytes browser guard too, you can download that or also for firefox, since too many sites have thirsty ads and hidden junk. I would switch to using ESET and get rid of mccaffee though, that is as bad as norton.

  Answered 5 years ago by pcitbackVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionwill it work with window 7

Asked 1 year ago by Anonymous.

• A:Answer There is zero signs that Malwarebytes has even thought of not supporting Windows 7. Yes Windows 7 will continue to be supported. You should de-couple / differentiate what Microsoft supports vs what Malwarebytes does.

  Answered 1 year ago by NYCGRIFFVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs Malware bytes a regular anti-virus or just a great add on to one you have

Asked 2 years ago by Anonymous.

• A:Answer Malwarebytes is an add on malware tool It isn't technically anti-virus but Windows Defender is...Pair with Windows Defender. Hope that helps.

  Answered 2 years ago by Samsungs20Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs there a time limit for the install? Can I wait until my present subscription expires?

Asked 2 years ago by Anonymous.

• A:Answer Best i can tell it there isn't a short term expiration time limit. I have waited as well.

  Answered 2 years ago by Samsungs20Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionOnce the activation starts on 1 device, if s/w installed on other 2 devices later will they have same or different expiration?

Asked 3 years ago by FastFinger2023.

• A:Answer It depends on what date you install it. You get 365 days from the date you insert your new code. If you install it too early, you will lose some of those 365 days, They do not add them to the days you have remaining on your current subscription. That is a big negative about Malwarebytes. They keep reminding you to renew with pop-ups, but if you do it a month early, you will lose a month.

  Answered 2 years ago by MinnaVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: Questionis this an automatic download or does it have to be done manually?

Asked 4 years ago by Anonymous.

• A:Answer Manually download directly from malwarebytes dot com then apply this key.

  Answered 4 years ago by DanKollanderEnterprisesVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this a cd or a download

Asked 5 years ago by Questiondude.

• A:Answer Digital code that will go in your best buy account and then you can copy n paste. When you activate it, it will be good for a year. Easier to buy a new license and they cracked down on the 3 installs, sometimes you can de-activate, but used ot be easier, but you can always download the software from malwarebytes dot com and then goto activate license and put the license in that is in the digital order

  Answered 5 years ago by pcitbackVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)