Questions & Answers

Q: QuestionHow do I disable auto-renew? Thanks Bill

Asked 5 years ago by Anonymous.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Log into your Microsoft office account to disable it.

  Answered 5 years ago by Lovingit

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionIs the purchase discount price of 79.99 also the renewal cost?

Asked 5 years ago by Frank.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Hi Frank, If you purchased this product on sale, you'll be charged the full price for your renewal. However, if you find a deal on a prepaid subscription you can add it to your Microsoft account to begin when your subscription ends! Best, Tom Microsoft Office Team

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionCan I use all the subscriptions in one computer over the course of six years? Like use it on my computer & when it expires again I reinstall it again on the same computer and use it and so on until all the 6 years are over because each subscription is 1yr

Asked 5 years ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer All 6 accounts will share a single subscription, but will have their own benefits. that subscription will need to be renewed each year.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionHow do I find out who is using my 365 5 person account?

Asked 5 years ago by RoyB.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer You can log into your Microsoft Account and go to your Microsoft 365 Subscription to manage who is on it.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionCan you upgrade from personal to family

Asked 5 years ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, I did that earlier this year through the Geek Squad. They gave me a pro-rated credit for the remainder of my single-user subscription and then started my new family subscription.

  Answered 5 years ago by BestBuyFanVerified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: Questionwhat is the subscription fee after the first year?

Asked 5 years ago by Mani.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer It is the standard price without any discounts.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionWhat’s the difference between Microsoft 365 and Office 365?

Asked 6 years ago by MicrosoftFAQ.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Microsoft 365 Personal and Family subscriptions have all the productivity benefits of Office 365 but with a host of new experiences and value. The core Office apps people know, and love are included along with new experiences and value like Microsoft Editor, a robust partner benefit program and more. Over time, we will continue to add more productivity and protection benefits from across Microsoft to Microsoft 365 Personal and Family subscriptions.

  Answered 6 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionWhat is the renewal cost?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer The renewal cost is the standard price without any sale discounts.

  Answered 6 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes it work on a chromebook?

Asked 6 years ago by Infinman.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer the link to make this product work with a chromebook is a link to BING, not a proceedure to install programs on Chromebook. I wanted to install the programs and pay the money but BING just stopped the process.

  Answered 4 years ago by joes

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I cancel auto renewal for Office 365?

Asked 6 years ago by lsouth1056.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Yes just go on web and sign in

  Answered 6 years ago by TonyVerified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionI have office 2008 for MAC. I have been working with it for a while. Now all my excel files will not open. Will I be able to open these files with this software.

Asked 7 years ago by Brufan260.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Office 365 is compatible with Mac OS X. If your device is running the compatible OS then you can run this version of Office. Your files will be automatically upgraded to the newest version when you open them in Office 365.

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the subscription cost after the twelve months?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer $99

  Answered 7 years ago by NitaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is phone number to contact ?

Asked 7 years ago by Ed001.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer A phone number to contact Microsoft Support can be found here: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this entirely cloud based? I was interested in using with a 250gig ssd

Asked 7 years ago by Scott.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer No, this software is not all cloud-based.

  Answered 7 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow do I break my subscription free of Best Buy's control? Since using this key, on my MS account, clicking Manage redirects me to a broken Best Buy page. It won't even show me when it expires. So frustrating.

Asked 8 years ago by Lisa.

• A:Answer I would ask geek squad this question. Regardless, buy your next subscription from some other vendor and you won't have that problem from that point on.

  Answered 8 years ago by drdremVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIt states 3 month subscription auto renew? in questions it states on year subscription, so what is it?

Asked 5 years ago by missy.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer 3 month trial and auto purchase after 3 months or cancel auto renew

  Answered 5 years ago by Hottunaman

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is the renewal cost each year?

Asked 5 years ago by Smits.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer It is the standard price of the software.

  Answered 5 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: QuestionMy subscription for Microsoft Office 365 (for 1 user) is expiring. How can I upgrade to Microsoft 365 Family?

Asked 6 years ago by KK.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Your Office 365 subscription will automatically be upgraded to Microsoft 365, so the only switch you will need to make is to upgrade to Microsoft 365 Family. You can do that by purchasing a copy of it and redeeming it to your existing account. Here's what it would look like. Current subscription: You have 6 months left on your Microsoft 365 Personal subscription. New subscription: You buy a 12-month subscription to Microsoft 365 Family using the same Microsoft account as your Microsoft 365 Personal subscription. Result: Your subscription is converted to Microsoft 365 Family and will renew in 18 months, not 12.

  Answered 6 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: Questionwhat does renewal mean?

Asked 6 years ago by apple.

This question was asked about the related product: Microsoft - Office 365 Family (Up to 6 People) (12-Month Subscription-Auto Renew) - Windows

• A:Answer Renewal, like in a magazine subscription. Renewal means that this is a one year subscription. Before the year is up you will get a renewal notice via email notifying you that on a specific date there will be a charge for the next year. You will have options such as renew, do not renew, or cancel. If renewed you will be given a one-year access to the newest version of the software and have continued use of existing documents with out any problems. If not renewed your access to the program will end. Your documents will still be available if you use something else or purchase the full software.

  Answered 6 years ago by rldkmdVerified Purchase

  Helpful (2)Unhelpful (2)ReportAnswer this questionShow more answers (2)