Questions & Answers

Q: QuestionI bought 2 tablets and Microssoft 365 at the same time. I installed Microsoft 365 on one tablet, using the product code. When I tried to install on the other tablet, it said the code was already used. How do I get it on the other tablet?

Asked 3 years ago by SubteacherCMorris.

• A:Answer It should be all synced to your account. Same thing happened to me

  Answered 3 years ago by Alexandra

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Q: QuestionDoes Microsoft 365 work on Windows 11?

Asked 3 years ago by EAAperson.

• A:Answer The great thing about 0365 is when you download and install the product it will pull download a installation for your OS platform (..ie if it’s a MAC or Windows along with latest version that would suffice).

  Answered 3 years ago by gamer123

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Q: QuestionHow do 5 different people download on each of their devices? Do they go to a website? What information do they need to enter?

Asked 3 years ago by jz.

This question was asked about the related product: Microsoft - 365 Family (5 Users) (1-Year Subscription-Auto Renew) - Android, Mac OS, Windows, Apple iOS

• A:Answer You send them a link via email. They then sign on using their own login to download office from a website. You have the ability to manage users from the website.

  Answered 3 years ago by RM77

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Q: QuestionIf I do not download and install the 3-month free version, will I still be automatically billed for the renewal?

Asked 3 years ago by Vray.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer The installation and activation process initiates your subscription, which will then start your term. Your renewal will automatically occur at the end of this period.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionHow much is the yearly renewal?

Asked 3 years ago by Lynn.

• A:Answer There are different plans, so the amount depends on the plan you choose.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionGoogle sent an email stating that outlook 2017 or prior will not be able to get gmail through outlook. Will this new version allow you to use a google signon to get your email?

Asked 3 years ago by John.

• A:Answer Yes, I can use google to get my emails.

  Answered 3 years ago by NotMine

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Q: QuestionHow much is the renewal per year?

Asked 3 years ago by Sache.

• A:Answer The renewal price of your new Microsoft 365 Family subscription will remain the same as the original purchase price.

  Answered 3 years ago by MicrosoftCustomerCare

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Q: QuestionHow much to renew for the 6 person version

Asked 4 years ago by Scotch.

• A:Answer When I looked it up before purchasing, it said it would renew at regular prices which would be $99

  Answered 3 years ago by MikeVerified Purchase

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Q: QuestionI see this is listed on the site with the HP 14a-na1043cl. Will the Microsoft 365 family compatible with this machine? This my first Chromebook. Is there anything special I need to do?

Asked 4 years ago by ChromebookNewbie.

• A:Answer No it should be compatible

  Answered 3 years ago by LoveIt

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Q: QuestionHow much is the renewal fee annually

Asked 4 years ago by Anonymous.

• A:Answer The back of the card says "You will be automatically charged yearly for renewals by Best Buy at the then current price (subject to change). Contact Best Buy with billing questions or to cancel. 1-888-BEST BUY" So apparently, it's up to Best Buy, and we just have to wait and see, or cancel if we can't get a good answer.

  Answered 4 years ago by SkepticalVerified Purchase

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Q: QuestionOur internet frequently drops out for hours at a time. Will I be able to use Microsoft 365 when it is down? I am assuming that it would only be possible to access files stored locally.

Asked 4 years ago by BoomerIT.

• A:Answer Yes you can even saved files as long as its directly thru the app it self and edit settings to Access it offline when saving files under your login account.

  Answered 3 years ago by Stephanie

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Q: QuestionDo I have to be connected to the internet to use the software? What happens if I want to use the program but don’t have internet at that moment?

Asked 4 years ago by Kjohn750.

• A:Answer As long as you have successfully downloaded the program to a phone, table or PC already, which that step will require Internet service. Then to use it you can use the program after with or without internet service. You just wont be able to open any features or tabs that would require Internet searching tools.

  Answered 3 years ago by Stephanie

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Q: QuestionFor the Family shared version does each person get their own private cloud file location or are the files shared across the entire "Family" under the master account ?

Asked 4 years ago by WiseButt.

• A:Answer Microsoft 365 Family features software access for up to 6 users, and includes up to 1TB of cloud storage per each of those users.

  Answered 4 years ago by MicrosoftCustomerCare

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Q: Questionwill the renewal rate be $79.99 or $99.99?

Asked 4 years ago by GaryD.

• A:Answer The renewal rate for your new Microsoft 365 Family subscription will remain at $99.99/year following activation.

  Answered 4 years ago by MicrosoftCustomerCare

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Q: Questionwhat is the validity for invitation acceptance...

Asked 4 years ago by SK.

This question was asked about the related product: Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)

• A:Answer Great!

  Answered 4 years ago by Peppermint

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Q: QuestionMy email was disabled (cableone.net), the renewal info was sent to that email, is there a phone number to call for help?…. Can’t remember login/password info!

Asked 4 years ago by Momma.

This question was asked about the related product: Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)

• A:Answer You can always reach out to us through our customer support pages, or by visiting the following link: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionI have Microsoft 365 Personal with 9 months left on my subscription (I purchased via BestBuy). I need to upgrade to 365 Family. How to do step-by-step without canceling the existing subscription first?

Asked 4 years ago by Steve.

• A:Answer Good luck with that. If the subscription was purchased through Microsoft it wouldn't be that big an issue. However, my experience with trying to do it through BestBuy is that it's impossible to recoup any of the months you have left on the Personal.

  Answered 3 years ago by NotMine

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Q: QuestionI currently have an Office 365 Personal subscription on my computer. It will soon expire and I would like to renew it with the family subscription. Are the installation instructions the same?

Asked 4 years ago by Anonymous.

• A:Answer You can make changes and updates to your existing Microsoft account at any time by visiting the profile page of your account. Find a full outline of instructions and a step-by-step guide, here: https://support.microsoft.com/en-us/office/manage-your-microsoft-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

  Answered 4 years ago by MicrosoftCustomerCare

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Q: QuestionHow do I get Microsoft 365 emailed to me again I deleted the download email

Asked 4 years ago by Anonymous.

• A:Answer If your email was simply deleted, you'll find the email in the trash folder of your email account. You will need the unique product key code included in this email in order to activate your subscription through your Microsoft account. For a full outline of download and installation instructions, we recommend visiting the following link: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 4 years ago by MicrosoftCustomerCare

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