Questions & Answers

Q: QuestionRenew for microsoft 365 family can I change to Microsoft 365 personal if I up for renewal of Microsoft 365 family. Can I make changes

Asked 4 years ago by pam.

• A:Answer You would need to contact the seller

  Answered 4 years ago by Expiredpurchase

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Q: QuestionCan Microsoft 365 Family be installed on a mix of PCs and Macs? My wife likes Macs. I like PCs.

Asked 4 years ago by Mike.

• A:Answer Yes, your Microsoft 365 Family subscription can be split and installed among PC and Mac users.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the renewal price at the end of each year?

Asked 4 years ago by WoodworkerDRC.

• A:Answer Automatically renewing Microsoft 365 Family subscription will renew each year for $99.99 (or then-current price) unless canceled before yearly renewal date.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI bought the family subscription (up to 6 people) and it won't allow me to share it with my Sister. When she enters the code on her computer it says, the product key has already been used.

Asked 4 years ago by DeMarie.

• A:Answer Your sister and you has to use the same sign on information

  Answered 4 years ago by Expiredpurchase

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Q: QuestionWhat is the cost of renewal?

Asked 4 years ago by Anonymous.

• A:Answer Same as the initial cost.

  Answered 3 years ago by LoveIt

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Q: QuestionI have Microsoft Office 365 personal currently. I want to switch to the family plan. Will it be hard to transfer?

Asked 4 years ago by Sm13.

• A:Answer Switching or extending your subscription has never been easier. Simply visit your Microsoft account, where you will be able to access your current subscriptions, and make any necessary adjustments you see fit.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI am purchasing both a MacBook Pro 16" and a MacBook Pro 13" from Best Buy and would like this Microsoft 365 Family as well. Will it work on the Mac or do I need Parallels for Mac. If so, can it be installed on both computers? Please advise

Asked 4 years ago by Dancliff.

• A:Answer Thank you for your question. Yes, Microsoft 365 Family may be used on MacOS devices such as MacBook Pro, and can be installed on both of your computers.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI have personal Microsoft 365 using my Microsoft account. My husband just purchased family Microsoft 365 on his Microsoft account. If he shares family Microsoft 365 with me, will I have issues installing/upgrading my personal 365 to a family 365?

Asked 4 years ago by MW.

This question was asked about the related product: Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)

• A:Answer No you have for up to 6 users

  Answered 3 years ago by LoveIt

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Q: QuestionI tried to cancel my Microsoft 365 yesterday 6/25/2021 as it was supposed to renew today, 6/26/21. I want to know if it worked and if not, I'd like to cancel and see if any refund needs to be given. Can anyone confirm this for me?

Asked 4 years ago by Anne.

• A:Answer Look at your google account, you should be able to see

  Answered 3 years ago by LoveIt

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Q: QuestionCan you buy MS Office in total and not have to pay every year?

Asked 4 years ago by Laptop.

• A:Answer It sounds like you may be interested in Office Home & Student 2019 or Office Home & Business 2019, which are one-time purchases for one person and one device.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIf I purchase the subscription at the discount price, is the renewal at the discounted price or the original price?

Asked 4 years ago by WillisTX.

This question was asked about the related product: Microsoft - 365 Family (up to 6 people) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer It will be at the original price.

  Answered 3 years ago by LoveIt

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Q: QuestionHow much is the subscription fee? Is it for each user or just the “buyer”?

Asked 4 years ago by Misozmom.

This question was asked about the related product: Microsoft - 365 Family (up to 6 people) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer The subscription fee is only for the buyer.

  Answered 4 years ago by Learncom

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Q: Questionwhat happens if I don't renew my subscription. Will I still have Office 365 Home

Asked 4 years ago by md.

• A:Answer If you don’t renew, you will no longer be able to Microsoft 365

  Answered 3 years ago by LoveIt

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Q: Questionhow much is the yearly subscription for the microsoft 365 family?

Asked 4 years ago by Anonymous.

• A:Answer It is 99.99 for a 12 month subscription that can be shared across 6 devices.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI renewed Microsoft 365 Family in January. I just had to purchase a new laptop. How do I load 365 on my new computer?

Asked 4 years ago by Rhino.

• A:Answer Check out our installation Support page here: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow much is the yearly subscription renewal? Is still going to 69.99 for one person?

Asked 4 years ago by Ngmama.

• A:Answer The renewal will be the same price as the purchase price.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI have Microsoft 365 Family 1-year. How can I install in my ipad

Asked 4 years ago by Amin.

This question was asked about the related product: Microsoft - 365 Family, 1-year subscription, 5 PCs/Macs (Product Key Card)

• A:Answer Hi, I vaguely remember downloading the Microsoft 365 app. When prompted, add your code. I hope this helps.

  Answered 4 years ago by AHappyCustomer

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Q: Questionhow do i install this product to my laptop

Asked 4 years ago by maggie.

• A:Answer You can check out our installation and Support page here: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDon't understand the Personal Edition vs Family Edition , does this mean only one person can log in vs up to six?

Asked 4 years ago by Boltz.

This question was asked about the related product: Microsoft - 365 Family (up to 6 people) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Personal Edition is one installation on one computer. The family edition can be installed on up to 6 computers and each user has his/her own account.

  Answered 4 years ago by Learncom

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