Questions & Answers

Q: Questionrecently purchased (Jan 2021) new iMac and need a way to transfer Office 365 Home edition subscription from my older iMac. How do I do this?

Asked 5 years ago by Sean.

• A:Answer in your new imac login with your microsoft credentials. Open microsoft account in online browser and login. Account.microsoft.com

  Answered 5 years ago by Suman

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Q: Questionhow do I cancel?

Asked 5 years ago by dons.

This question was asked about the related product: Microsoft - 365 Family (Up to 6 People) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]

• A:Answer call the number 888 bestbuy

  Answered 5 years ago by NTERBOVerified Purchase

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Q: QuestionCan, 6 people use family 365 on multiple computers? Thank you

Asked 5 years ago by mike.

• A:Answer YES. YOU CAN! SIGN AS AN ADMIN IN COMPUTER 1, THEN YOU HAVE 5 INVITATIONS TO SEND. ALSO, IF YOU HAVE TABLETS THAT NEED OFFICE, SIGN IN TO YOUR OFFICE ACCOUNT DIRECTLY IN THE TABLET HOPE THIS HELP!

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    Microsoft - 365 Family (Up to 6 People) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

    User rating, 4.53 out of 5 stars with 11214 reviews.

    (11,214)

  Answered 5 years ago by JuankaVerified Purchase

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Q: QuestionIts Auto renewal version can i cancel it neat year ?

Asked 5 years ago by mk.

• A:Answer Hi MK, You cancel at anytime by doing the following: 1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. 2. Find your subscription and select Manage. If you see Turn on recurring billing instead of Manage, skip to the Troubleshooting section - otherwise proceed to step 3. 3. On the next page, select Cancel or Upgrade or Cancel, depending on your subscription type. 4. Follow the instructions on the page to proceed with cancellation. Best, Tom Microsoft Office Team

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI bought MS 365 Personal in 8/2019. It renewed 8/2020. I want to upgrade to MS Family 365. How do I with 7 months to go on the personal subscription

Asked 5 years ago by RSRAMZ.

• A:Answer Ask the seller

  Answered 4 years ago by Expiredpurchase

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Q: QuestionCan I install it in my IPAD? If yes, Can I use all functionalities or are there any restrictions or functions not enabled?

Asked 5 years ago by Edson.

• A:Answer Hi Edson, Yes you can! Microsoft 365 Family is compatible with iOS. Best, Tom Microsoft Office Team

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questionwill all the users on this family plan end up sharing docs?

Asked 5 years ago by kate.

• A:Answer No, (or yes). You create a master account, if you install this on multiple computers under this master account, then yes. If you invite another email address to your plan, you can install each "invited email address" on more than 1 machine. All documents will be shared between single email addresses. So if there is one master account and 3 invited email addresses. The master will share between all the installs from the master (and no others). Each separate email address will share with that one email address.

  Answered 5 years ago by OwenVerified Purchase

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Q: QuestionWill Microsoft office open SVG files

Asked 5 years ago by Mom16.

• A:Answer Adobe Animate works with SVG files, too. Some non-Adobe programs that can open an SVG file include Microsoft Visio, CorelDRAW, Corel PaintShop Pro, and CADSoftTools ABViewer. Inkscape and GIMP are two free programs that can work with SVG files, but you must download them in order to open the SVG file https://www.lifewire.com/svg-file-4120603#:~:text=Adobe%20Animate%20works%20with%20SVG,to%20open%20the%20SVG%20file.

  Answered 5 years ago by PatriciaVerified Purchase

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Q: QuestionI can't figure out how to install MS 365 (up to 6 people) on my second computer - (installed previously under Premium Pro). It won't accept any of my passwords and it won't accept any of my emails. How do I figure out which email it's installed under?

Asked 5 years ago by dwier.

• A:Answer Hello! Thanks for reaching out. The account you associated with your Office for home product is the same email you used when you bought or activated Office the first time, or what you use to sign in and install or manage Office from your account portal. If you're not sure which email that is try entering your phone number here: https://account.live.com/resetpassword.aspx Best, Tom Microsoft Office Team

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes the Microsoft 365 Family work for PCs, Macs and IPads?

Asked 5 years ago by Moski.

• A:Answer Can’t get it to work on our iPad but does work on Apple Mac Pro. iPad is so small it’s unusable

  Answered 5 years ago by NlindsayVerified Purchase

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Q: QuestionI already have Office 365 Family, with 6 more months to go till the displayed expiration date. If I buy and apply the code today, will my subscription period become 18 months, or will it become 12 months (i.e. "resetting the clock")?

Asked 5 years ago by Charlie.

• A:Answer The new subscription starts at the end of your current subscription. You will not lose anything by installing it now.

  Answered 5 years ago by ReviewManVerified Purchase

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Q: QuestionHi! Re the MS Office 365 Family Sharing, will the drive be strictly distributed into 1TB per person only? What if only 3 people will be sharing? How do we maximize the 6TB?

Asked 5 years ago by Pinky.

• A:Answer Hi, thanks for reaching out! Each user will receiver their own 1TB storage. If there are 3 users, each user will receive their own 1TB. Best, Tom Microsoft Office Team

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the cost of the 12 month subscription?

Asked 5 years ago by flabby40.

• A:Answer Hi Auggie, The cost on Best Buy is $99.99. Best, Tom Microsoft Office Team

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDo I have to be connected to the Internet? If so, why should I not get a cheap Chromebook and use their free software?

Asked 5 years ago by CEBVA.

• A:Answer Yes you do need internet connectivity. One of the main differences is that Microsoft 365 works across multiple devices, and monthly updates are made available to help ensure your apps are always current. Tom Microsoft Customer Support

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDo I have to buy Microsoft 365 the same day I buy the computer or can I think about it for a few days?

Asked 5 years ago by DiMo.

• A:Answer Great question! You can purchase Microsoft 365 at any time! You do not need to purchase immediately when you buy a new device. Best, Tom Microsoft Office Team

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhen it comes time to renew my MS365 subscription, will it always be at the regular price, what if i find it advertised at a lower price? Am i entitled to the best current price, or will i always have to pay the full price after my initial year is up?

Asked 5 years ago by usm1811.

• A:Answer Ask the seller

  Answered 4 years ago by Expiredpurchase

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Q: QuestionHow much is the 2nd year and so on?

Asked 5 years ago by Rogerl.

• A:Answer The cost for the second year is what ever the going price is at Microsoft for 365....probably over $100.00. You can cancel Automatic renewal anytime before your first year is up from where you purchased it.

  Answered 5 years ago by JoeSVerified Purchase

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Q: Questioncan i get without automatic renew

Asked 5 years ago by Anonymous.

• A:Answer No it automatically sets up that way but you can go to your subscription under Best Buy and change it.

  Answered 5 years ago by ShopperVerified Purchase

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Q: QuestionI JUST RECENTLY PURCHASE HP ALL IN ONE PC ABOUT 2 MONTHS AGO THE BOX SAYS IT INCLUDES WINDOWS 10 BUT I DONT HAVE IT.DO I NEED TO INSTALL IT MANUALLY? ALSO I NEED TOPROTECT MY PC HOW DO I GO ABOUT THAT? ANT SUGGESTIONS

Asked 5 years ago by janet.

• A:Answer I assume the device you bought came preinstalled with Win10. Should need to do nothing other than turn it on. If it came with windows 7 return it right away.

  Answered 4 years ago by LTRazVerified Purchase

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