Questions & Answers

Q: QuestionHow do I charge the Xbox controller?

• A:Answer You can charge the controller inside or outside of the carrying case with the included USB-C cable and charging dock.

Q: QuestionHow long does the battery last on the Xbox controller?

• A:Answer The Xbox controller provides up to 40 hours of rechargeable battery life.

Q: QuestionDoes this Xbox controller have customizable profiles?

• A:Answer You can save up to 3 custom profiles on the controller and switch between them.

Q: QuestionDoes the Xbox controller have a rumble feature?

• A:Answer Yes, the controller has a rumble vibration feature.

Q: QuestionCan I use this Xbox controller with my Windows computer?

• A:Answer Yes, you can use the Xbox controller with Xbox Series X|S, Xbox One, and Windows devices.

Q: QuestionI have been trying to order this for a month or so and it still says that it is sold out?? How can a store as big as best buy be out of these for that long? Other retailers have them in stock what is going on?

Asked 5 years ago by jake.

• A:Answer I spoke to in Microsoft ambassador over Twitter and they said that there was a first version of the elite 2 and there were many problems like the outstanding bumper problem that was in the elite 1 carried over to the elite 2. Microsoft pulled the product and are trying to now put the 2nd iteration in to production without telling any of the 1st iteration owners that there are huge defects with their controllers. My elite 2 that I bought in December broke in February. The Microsoft ambassador was not able to confirm if the issue that broke my controller was fixed in the new version. My right bumper broke.

  Answered 5 years ago by iPlayGames

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Q: QuestionAny idea when they will be back in stock and if the issues with bumpers, stick drift, xyab, will be fixed when more are available?

Asked 5 years ago by Ehilton.

• A:Answer I just got my 8th controller today after ordering a few days ago. Lot number 2002 (meaning it was made in the 2nd week of this year, 2020). Without testing in game, I can say that the sticks were the best feeling sticks I've had so far. They had no play/wiggle whatsoever, which is a first for me after going through 8 of these. That being said, both the A and the Y buttons worked at most 50% of the time and the B button worked closer to 80-90% of the time when testing in the Xbox Accessories app and going through menus. Basically, as of the second week of January, they have still been coming from the factory faulty. Because I still have a GSP plan, I will be continuing to buy and return these controllers until I finally receive a functional Item. If one ever comes, I will let you know, especially if they actually send the new model (model FST-00008 as opposed to original model FST-00001) that I keep placing orders for that they continue fulfilling by sending older models.

  Answered 5 years ago by goodluck

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Q: QuestionAre you finally shipping ONLY the updated FST-00008 model or are you still shipping the original, defective FST-00001 model? I've had 15 (FIFTEEN!) of these since launch, a dozen through Best Buy and 3 through Microsoft directly, and all have been bad.

Asked 5 years ago by goodluck.

• A:Answer Simple answer is no. I am the OP of the question and ordered another one without an answer anyway. It came in a busted shipping box and belongs to lot number 2022 and model number FST-00001. it was broken on arrival, again with defective sticks and face buttons and this time also a defective RB. This is a joke at this point. Microsoft and Best Buy should both be ashamed of themselves for selling this product. There is a reason Best Buy's protection plan has gotten more and more expensive since launch; they know it is a bad product. Good luck if you ever order this junk.

  Answered 5 years ago by goodluck

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Q: QuestionDoes it come with the back buttons

Asked 3 years ago by Alex.

This question was asked about the related product: Microsoft - Elite Series 2 Core Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - White

• A:Answer Per the release announcement, it has the capability to use back paddles however the controller will not come with them. They will be sold separately or if you have accessories from the first Elite series two controller, you can use those accessories.

  Answered 3 years ago by Tony

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Q: QuestionWhat's the difference between the 2 why is one cheaper than thr other? Are ranges the same?? Is reaction time with the joy sticks?

Asked 3 years ago by Midnight.

This question was asked about the related product: Microsoft - Elite Series 2 Core Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - White

• A:Answer The difference in price is because this is the core. Does not include the paddles and extra joy sticks. Also no case, it's just the controller and a charging cable. I upgraded to this one because my previous elite RB was going out and I didn't need all the extras so I just put them on the new one.

  Answered 3 years ago by BlehnerVerified Purchase

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Q: QuestionHas anyone ordered through BestBuy and received a model number FST-00008? I've read online that BestBuy has been sending people the FST-00001, even though they specifically note the updated version. The FST-00001 was plagued with manufacturing issues.

Asked 5 years ago by ModelNumberGuy.

• A:Answer I ordered a FST-00008 and received a FST-00001

  Answered 5 years ago by Spell

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Q: Questionwhat all does it come with? Does it come with a case?

Asked 5 years ago by Justin3B23.

• A:Answer Thank you for your question! Xbox Elite Wireless Controller Series 2 includes: the Xbox Elite wireless series 2 controller, one carrying case, a set of six thumbsticks (two standard, two classic, one tall, one wide-dome), a set of four paddles (two medium, two mini), a set of two D-pads (standard, faceted), a thumbstick-adjustment tool, a charging dock, and one USB Type-C cable.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHad a joystick get stuck in "Drift" position. Is it easy to bring back to Best Buy, and get a replacement/exchange? I have the 2 year warranty from Best Buy. Had this controller for only 6 days...maybe 4 or 5 hours total playing time.

Asked 5 years ago by Mavic.

• A:Answer Every new Xbox controller also comes with a 90-day limited manufacturer's warranty so If you're unable to exchange your Xbox Elite Wireless Controller Series 2 at Best Buy, please contact Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs the battery back removable and exchangeable? Can you take it out and put a new battery pack in?

Asked 6 years ago by gamer101.

• A:Answer The battery in the Xbox Elite Wireless Controller Series 2 is a premium internal battery with up to 40 hours of rechargeable battery life. It is designed to hold its full charge over 2 years with minimal degradation. We encourage any customers who experience issues with their hardware to contact Xbox Support as the battery is not designed to be removed.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionAny issue with the left stick? coz mine has severe stick drift issue.

Asked 2 years ago by Tyus.

This question was asked about the related product: Microsoft - Elite Series 2 Core Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - White

• A:Answer yes their is issues with the left stick because mine got stick drift fast

  Answered 2 years ago by DanielG

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Q: QuestionCan it be wire to xbox when the battery dies or do you have to spend another 180.00, I have 3 elite controls one broken mini usb one three line button does not work and one the right thumb stick will not go right that is around 600.oo dollars to date

Asked 6 years ago by db1bu114me.

• A:Answer The Xbox Elite Wireless Controller Series 2 has a USB-C port and comes with a USB-C cable for a wired connection and/or charging.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the warranty that comes with the controller?

Asked 3 years ago by Warranty.

This question was asked about the related product: Microsoft - Elite Series 2 Core Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - White

• A:Answer 1 Year.

  Answered 2 years ago by xLUCKxORTHx92xVerified Purchase

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Q: QuestionI order the elite controller 2 days ago, and hasn’t come in yet but when I viewed it the model number is FST-00008, after I bought it and checked the emailed receipt the model number changed to FST-00001, which model am I getting ?

Asked 5 years ago by Xboxgamer.

• A:Answer I had the same issue. Ordered FST-00008 and confirmation detail shows FST-00001. Later I got the model Fst-00001 delivered and it already has a defect. Only two Battery meter LED light on full battery charge.

  Answered 5 years ago by Pete

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Q: QuestionWill this controller ever be back in stock ?

Asked 4 years ago by Richard.

• A:Answer Thanks for your interest in Xbox Elite Wireless Controller Series 2. Due to high demand, stock is pretty low at the moment but we're working hard to make more available. We recommend checking back with Best Buy online regularly for updates.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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