Questions & Answers

Q: QuestionDoes this model surface laptop 2 come with the keyboard?

Asked 6 years ago by Dave.

• A:Answer Surface Laptop 2 is a fully equipped laptop, complete with keyboard attached to the device at purchase.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: Questioncan you play sims 4 on this laptop?

Asked 7 years ago by Alexandra.

• A:Answer Yes, you should be able to successfully run this game on Surface Laptop 2. Just be sure to check the system requirements of any game before downloading to ensure that it is compatible with the specs of Surface Laptop 2. This is always best practice for different games and software.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIn what situations would you need to use an i5 processor vs i7 processor?

Asked 7 years ago by Anonymous.

• A:Answer The i7 is going to work at a faster processing speed than the i5. It really depends whether you are going to be using specific programs or software. If you are, be sure to see what the system requirements are, and compare them to the specs of the Surface Laptop 2, including the processor speed. This will ensure a great experience!

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs Surface Laptop 2 compatible with Surface Dock?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Yes. Surface Laptop 2 provides the Surface Connect port for charging and docking with the Surface Dock.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionShow how to plug in

Asked 6 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i7 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue

Q: QuestionWhat is the specific video card on this laptop.

Asked 6 years ago by DeeDee.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i7 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue

• A:Answer It has an Intel UHD Graphics 620.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionThis laptop2 have international warranty or not

Asked 6 years ago by Sandy.

• A:Answer Good Question! We recommend using this link to see if the region you’re looking for is supported by a warranty: https://support.microsoft.com/en-us/help/4493926/warranties-extended-service-plans-and-terms-conditions-for-your-device.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI'm migrating from an older MacBook Pro. Is there a tool to bring over my data (files, photos, video, etc.)? If not, how difficult is it to manually transfer my data? Thanks!

Asked 6 years ago by Jeff.

• A:Answer Great question! We have a support article that will help you step by step through the transfer process: https://support.microsoft.com/en-us/help/4229823/moving-to-a-windows-10-pc.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes the keyboard come with this.

Asked 6 years ago by Laura23.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i7 - 8GB Memory - 256GB Solid State Drive - Cobalt Blue

• A:Answer Surface Laptop 2 comes with an attached full-size backlit keyboard with soft touch feel and full 1.5mm travel.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this a good Laptop for college? Can you tell me some key features that makes it a good one.

Asked 6 years ago by Colson.

• A:Answer Yes, it's fast, has great battery life, has touch screen, and it's compact. Fits in a bag easily and isn't bulky. The speakers are great for listening to videos or even music.

  Answered 6 years ago by Kallibrated

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Q: QuestionCan a standard converter on minidisplayport port convert to both VGA and to HDMI?

Asked 6 years ago by jt100.

• A:Answer There are two different Mini DisplayPort Adapters to convert to HDMI and VGA. You can find the HDMI one here: https://www.bestbuy.com/site/microsoft-surface-mini-displayport-to-hdmi-2-0-adapter-black/5921203.p?skuId=5921203, and the VGA one here: https://www.bestbuy.com/site/microsoft-surface-mini-displayport-to-vga-adapter-black/5921001.p?skuId=5921001.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan you upgrade the RAM on this device?

Asked 6 years ago by Anonymous.

• A:Answer No. This is good enough.

  Answered 6 years ago by TimtimVerified Purchase

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Q: QuestionThis is a pricey unit, I'm sure the 8th gen processor has much to do with that. Does this model feature six cores or is it still quad core?

Asked 6 years ago by Peter.

• A:Answer Surface Laptop 2 has an 8th generation quad core processor.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this a good computer for video and photo editing? I'm searching for a computer of my own instead of using my school's computers but I'm on a budget and don't want to purchase a computer that doesn't work for me.

Asked 6 years ago by MediaStudent.

• A:Answer I am currently using this with Adobe software and it has no problem handling photo editing, video, pdf, etc. It handles everything I've thrown at it so far.

  Answered 6 years ago by L1VN4JCVerified Purchase

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Q: QuestionIs there an adapter for HDMI cord that will plug into a Microsoft Surface Book 2? My large monitor, which I love, uses HDMI cord, and I would like to connect the monitor to my new Surface Book 2.

Asked 6 years ago by Anne.

• A:Answer For Surface Book 2, the USB-C to HDMI Adapter by Microsoft will work great. Find it at Best Buy here: https://www.bestbuy.com/site/microsoft-usb-c-to-hdmi-external-video-adapter-black/6155222.p?skuId=6155222. However, we noticed this question was posted under Surface Laptop 2, which is a different machine, and does not have a USB-C port. If you have this device, and not the Surface Book 2, you will require a USB-A to HDMI adapter.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the processor speed? For both the i5 or the i7 processor.

Asked 6 years ago by Joey.

• A:Answer The 8th generation Intel Core i5 processor of Surface Laptop 2 has a maximum turbo frequency of 3.40 GHz. The 8th generation Intel Core i7 has a maximum turbo frequency of 4.2 GHz.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this laptop vegan, or does it have the wool covering the lower models have?

Asked 7 years ago by Mary.

• A:Answer This laptop does not have a wool covering.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs the ram or ssd expandable on the surface laptop 2? Also, how well could it run solidworks?

Asked 7 years ago by noah.

• A:Answer Ram is expandable to 16GB for less than 10% the cost of the laptop. WELL WORTH IT. The storage I do not know, but 256SSD is plenty, if you have major video editing projects you should keep those on a separate USB flash drive anyway. Keeping too much data on any system drive contributes to slow overall performance.

  Answered 6 years ago by Tech713Verified Purchase

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Q: QuestionWhat are the dimensions of Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Dimensions: 12.13” (308.02 mm) x 8.79” (223.2mm) x 0.57” (14.47 mm) thin at the back of the device and 0.39” (9.93 mm) thin at the front.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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