“Has anyone else's device just died and refuses to start up? Does anyone still have the warranty info? is it 1 year? If so please scan it for me”
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The links provided my ms care team link to undefined pages and when trying to check coverage I keep getting - We’re sorry, but something went wrong on our end. Please try again later.
Sorry, there was a problem. Please try again later.We're sorry to hear you're having trouble waking your device. It's possible your Surface Pro is in need of some updates, and may require special care to turn it on. To wake from sleep, try plugging your device into the Surface Pro charger, and following the instructions on our support page here: https://support.microsoft.com/en-us/help/4023537/surface-surface-wont-turn-on-or-wake-from-sleep. Once your device is awake, make sure to follow the instructions on this page to run windows updates. If you should experience further issues, please don't hesitate to contact our support team here: https://support.microsoft.com/en-us/contactus/. We hope that this has been helpful for you, but if you find that after seeking support you are still experiencing issues with your device, please refer to our frequently asked questions page regarding the Surface warranty. This should be able to point you in the right direction if necessary: https://support.microsoft.com/en-us/help/4036294/surface-surface-warranty-frequently-asked-questions.
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