Questions & Answers

Q: QuestionWhy does this one come with the keyboard and it cheaper?

Asked 9 years ago by NeedALaptop.

• A:Answer Its a bundle microsoft is rolling out

  Answered 8 years ago by Averagecostumer

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Q: QuestionDoes this run hot to the touch?

Asked 8 years ago by MW.

• A:Answer Yes. Even after a few minutes it was hot, and battery ran out after several hours. We exchanged for a new one yesterday.

  Answered 8 years ago by swapjVerified Purchase

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Q: QuestionCan you increase the RAM from 4 to 12 GB?

Asked 8 years ago by Raffy365.

• A:Answer Ram is soldered onto the motherboard

  Answered 8 years ago by FengVerified Purchase

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Q: QuestionDoes this support iTunes?

Asked 8 years ago by Lizzied07.

• A:Answer Yes, itunes works on Windows operating systems as well. You just need to download it and install, it's free.

  Answered 8 years ago by CyterioVerified Purchase

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Q: QuestionHey everyone, I'm just wondering, does this bundle come with the Stylus? Or do I have to buy it separately? Urgent response please!!!

Asked 8 years ago by SOCHECH10.

• A:Answer No. The pen does not come in the bundle

  Answered 8 years ago by AnonymousVerified Purchase

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Q: QuestionIs this the new versions or the old surface pro 4 version?

Asked 8 years ago by Yupl.

• A:Answer The new version is just called a "Surface Pro". It would be the 5 if they used a number. The new Pro uses the same named processors, they are just the next generation of same. So a new Pro 4 with an I5 processor will run about 10% slower than a new Pro with an I5. You can't tell the difference between a new Pro and a Pro 4 just looking at them. I bought a Pro 4 for my wife today because of the price point and she just uses it for email, web surfing, and updating her Realtor wireless key.

  Answered 8 years ago by HudweiserVerified Purchase

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Q: Questionwould I be able to use AutoCAD on this?

Asked 8 years ago by printgirl.

• A:Answer I think it would be questionable and depend on what version of Autocad. This particular Surface Pro has 4GB of memory and the requirements for 64bit Autocad 2016 are given as 4GB minimum but 8 GB recommended. Also note that this system has only a USB port and microSD card slot but no optical drive so, depending on what media your copy of Autocad is on, you might have a problem installing from it.

  Answered 8 years ago by DARNJVerified Purchase

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Q: QuestionDoes this come with Microsoft Office pre-installed?

Asked 8 years ago by jaxsmommy.

• A:Answer It comes with a free trial. You can always use office online for free, you just need to be connected to the internet.

  Answered 8 years ago by CyterioVerified Purchase

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Q: QuestionLooks like it's windows 10 Pro but Is this a 64 bit?

Asked 7 years ago by Anonymous.

Q: QuestionI'm thinking my Qs were lost. (1) If this item is "not available within 250 miles of Cypress, TX", does that mean I cannot even order it? (2) does this item come with a keyboard? (specs do not say so; 1 earlier Q says yes)

Asked 7 years ago by Carol.

• A:Answer We highly recommend reaching out to Best Buy directly for questions related to product availability and shipping information. Best Buy customer service can be reached at 1-(888)-237-8289. In regards to the keyboard, this Surface Pro 4 does in fact come with a Black Type Cover, which magnetically attaches to the device. This serves as both a keyboard and additional protection for the Surface Pro 4.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: Question2 Q's: (1) The info says "with black type cover". Is the word "type" meaning a keyboard? (2) The BB site says "sold out". Are you planning on restocking?

Asked 7 years ago by Carol.

• A:Answer The Black Type Cover that comes with the Surface Pro 4 is in fact a keyboard that magnetically attaches to your device, and provides additional protection. We recommend contacting Best Buy regarding any plans for restocking this product.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionAre any of the surface/surface pro keyboards backlit?

Asked 8 years ago by Lisa.

• A:Answer Yes

  Answered 8 years ago by WandaVerified Purchase

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Q: QuestionCan i put Adobe Acrobat dc on pro 4.

Asked 8 years ago by Brutis.

• A:Answer Yes you can load Adobe Acrobat on the Surface.

  Answered 8 years ago by ThessVerified Purchase

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Q: QuestionDoes this version come with LTE connectivity?

Asked 8 years ago by Jeff.

• A:Answer No, this version does not come with LTE connectivity.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionWhy is this a 128gb when microsoft has this bundle with a 256gb surface pro 4 at the same price with a black cover?

Asked 8 years ago by Customer.

Q: QuestionDoes this have a solid state drive? The ones in Microsoft's site specifically mentiona ssd for this model.

Asked 8 years ago by Hd.

• A:Answer Yes, they are all SSD.

  Answered 8 years ago by HudweiserVerified Purchase

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