“I purchased this unit in January 2020. The power pack shuts off randomly, and must be unplugged at the transformer and plugged in again, in order to get the power unit to send power to the unit (indicated by the white LED on the side of the wire”

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• Please reach out to Microsoft Support on the Microsoft website for assistance.

  Answered by MicrosoftOutreachTeam 4 years ago

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• Yes some time the cable be unplugged at the transformer and I need change the transformer until this work

  Answered by Maria 4 years ago

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