Questions & Answers

Q: QuestionIs this unit new?

Asked 5 years ago by CuriousinMcAllen.

• A:Answer Yes, this Xbox One S is sold brand new unless otherwise noted.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI would like to use this unit at a cottage that does not have Wi-Fi available to access anything on the ultimate game pass. Can that pass be used on a different consul where I live instead?

Asked 5 years ago by Jester.

• A:Answer Yes, you may redeem the code for Xbox Game Pass Ultimate on the account where you'll be using the service.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes the Xbox 1 play 3D DVD's?

Asked 5 years ago by squash4dave.

• A:Answer Yes, Xbox One S can play 3D Blu-rays if your TV supports 3D.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionThis be a silly question but I am clueless with these type of purchases. My son would want to play fortnite and mindcraft doyou buy these separately? Is Xbox one a good system to buy or is there another one I should be looking at?

Asked 5 years ago by Renee.

• A:Answer Thanks for asking! Yes, both Fortnite and Minecraft are available for Xbox One S as separate purchases.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill there be a restock?

Asked 5 years ago by Carlos.

• A:Answer Due to overwhelming demand, Xbox Series X|S consoles may not currently be available. If you have not been able to purchase one, be sure to check back with Best Buy. We expect more consoles to be available in the future.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI have a question. Does the Xbox one S come with a controller because mine didn’t you don’t have to help me because I bought another controller for it :)

Asked 5 years ago by Xboxuser.

• A:Answer Yes, Xbox One S comes with one Xbox wireless controller.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill my old Xbox 360 controllers work on the Xbox One S console?

Asked 5 years ago by Controllers.

• A:Answer Thanks for asking! No, Xbox 360 controllers are not compatible with Xbox One S.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I play my new AC: Valhalla Xbox one disc on here? Or are only select downloadable games are backwards compatible?

Asked 5 years ago by Marie.

• A:Answer Xbox One S is compatible with all games designed for Xbox One. It has a built-in 4K UHD Blu-ray drive and can play physical game discs.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan we still buy in stores and can is there a one year warranty from Greek squad

Asked 5 years ago by Carlos.

• A:Answer Thanks for asking! Xbox One S is still available in stores, although we recommend checking online or with your local Best Buy directly to make sure it is in stock. This console comes with a one-year limited manufacturer's warranty from Microsoft.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I play the Xbox One S through the monitor of my HP Pavilion all in one PC?

Asked 5 years ago by BuddyTV.

Q: QuestionOnce you buy a game online, do you need to keep a subscription to keep the game or do you keep the downloaded game permanently?

Asked 5 years ago by Brett.

• A:Answer Thanks for asking! If you purchase a game digitally, it becomes tied to your Xbox account and a subscription is not necessary to keep it. Please note that an active Xbox Live Gold or Xbox Game Pass Ultimate subscription is required to play games online.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questioncan you play it on a regualr tv and dont need 4k capability

Asked 5 years ago by Anonymous.

• A:Answer Yes, Xbox One S is compatible with almost any HDTV that supports HDMI connections.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questioncan this model Xbox One S 1TB Console Bundle - White Model:234-00001 play both digital and disc games? and is it capable of playing the reg xbox one and 360 games

Asked 5 years ago by alma.

• A:Answer Thanks for asking! Xbox One S has a built-in 4K UHD Blu-ray drive and is capable of playing physical Xbox game discs and Xbox digital games. It is compatible with all Xbox One games and is backward compatible with hundreds of Xbox 360 and original Xbox games. For information about which games are backward compatible, please go here: https://www.xbox.com/en-US/games/backward-compatibility

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes the Xbox one come with any games

Asked 5 years ago by Kc.

• A:Answer Xbox One S doesn't come with any pack-in games, however it does offer a one-month free trial to Xbox Game Pass. The Xbox Game Pass service allows access to 100+ great Xbox games.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questiondoes the pass allowed you to play games or only allow you to download games

Asked 5 years ago by mikey.

• A:Answer Games played through Xbox Game Pass are first downloaded and installed on the console. For more information about Xbox Game Pass, please go here: https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-faq

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs there a trade in and or sell value. If so what is it

Asked 5 years ago by A.

• A:Answer For questions about Best Buy's trade-in program, please go here: https://www.bestbuy.com/site/services/best-buy-trade-in/pcmcat133600050011.c?id=pcmcat133600050011

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this xbox unused and brand new in the box?

Asked 5 years ago by TrismCLi.

• A:Answer Yes, Xbox One S is sold brand new unless otherwise noted.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionAre these new xbox1S ?

Asked 5 years ago by halo55.

• A:Answer Yes, Xbox One S is sold brand new unless otherwise noted.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI currently have the Gamepass so I can download some games and play online. I have one user name on my xbox. If i bought a second xbox for kids could they use my gamepass on that system and share games and set up their own user names on that system?

Asked 5 years ago by DuoXbox.