“Just asked customer service if I needed to buy total tech to preorder the Xbox and they said no. This conflicts with the supposed "confirmed" report that you are going to need total tech, so I don't know.”
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That’s a very vague answer from CS. Technically no you don’t need TT to pre order because it would be available to everyone after the membership early pre order ends. I would dig for a definite answer before just assuming and missing out. BB might be the last place to snag a pre order.
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