Questions & Answers

Q: QuestionIs this antenna compatible with all HDTVs?

• A:Answer Yes, this antenna is designed to be compatible with all HDTVs.

Q: QuestionWhat is the maximum range of this antenna?

• A:Answer The Mohu Gateway Plus amplified indoor antenna offers an impressive 60-mile range.

Q: QuestionWhere is the amplifier located on the antenna?

• A:Answer The FirstStage amplifier is integrated into the antenna and is located right at the base for the best signal reception.

Q: QuestionWhere can I find information about local channels and towers?

• A:Answer You can find information about local free TV channels and towers on the Mohu website or by using their free Antenna Point app.

Q: QuestionDoes this antenna require internet access to work?

• A:Answer No, this antenna does not require internet access. It receives over-the-air TV broadcasts.

Q: QuestionDoes this antenna come with a coaxial cable?

• A:Answer Yes, a high-performance coaxial cable is attached to the antenna for optimized function.

Q: QuestionHow does the signal indicator work?

• A:Answer The LED signal indicator lights show in real time where TV signals are strongest in your home. The more lights you see, the more stable your reception.

Q: Questionwill the 65 mohu work better with more channels

Asked 1 year ago by herb.

• A:Answer No! It's all about were you live and if you'er facing the right location.

  Answered 1 year ago by RoyA

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Q: QuestionWill this indoor antenna work with a Smart TV? Thank you.

Asked 1 year ago by JudyT1001.

• A:Answer As long as your TV has a coax input and tuner should work fine.

  Answered 1 year ago by JoeBVerified Purchase

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Q: QuestionHow does this work on the bottom floor of an apartment building

Asked 1 year ago by KZ.

• A:Answer It depends, I recommend finding out where the broadcast antennas are in your city, how far away are they, and do you have open air between you and the antenna. Can you place it by a window facing the antenna direction. Is there mountains, hills or tall buildings in between you and the antenna. Typically the higher you can mount an antenna the better. If you have open space give it a try, save your receipt so you can return if it doesn't work. Otherwise this is a great product and works well under the right conditions. Good luck.

  Answered 1 year ago by PTthree

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Q: QuestionWhat length is the coaxial cable and usb cable that comes with the antenna?

Asked 1 year ago by Clovisbassplayer.

• A:Answer Hi! The antenna has a 10ft coaxial cable and the USB cable for the power inserter is 5ft. I hope this helps! Thank you

  Answered 1 year ago by Mohu Customer Service

  
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Q: Questionwhat are the dimensions?

Asked 1 year ago by joyce.

• A:Answer 11.75”x8.5”x2.5”

  Answered 1 year ago by ppsl76Verified Purchase

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Q: QuestionWould need a 24’ coaxial to connect. What type of coaxial is it and does Best Buy sell them (+ coupler, if needed)? TY

Asked 1 year ago by Tina.

• A:Answer Hi Tina! You can connect almost any size cable as long as they are using a standard F-connector. Best Buy does sell the recommended size coaxial cable along with the coupler if needed. I will attach a link below to the cable we recommend: https://www.bestbuy.com/site/rocketfish-6-in-wall-coaxial-audio-cable-black/6419360.p?skuId=6419360. If you have any questions or need assistance, we are here Monday-Friday at 877-825-5572 to help. Thank you for your question!

  Answered 1 year ago by Mohu Customer Service

  
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Q: QuestionDoes this antenna work well in a basement?

Asked 6 days ago by Eve.

• A:Answer Using an antenna in the basement will depend on your location, how far away you are from the towers, the building materials of your home and some other factors. If it is possible to place the antenna in a basement window, it would definitely help. I personally have an antenna in my basement, but we are within 10 miles of the TV towers and the frequencies coming from the towers are high-power. If you would like, we can perform a free signal analysis in your area and let you know if you will be able to receive the signals and then you can make your purchase at Best Buy. We are available Mon-Fri 9am to 5pm CST at 877-825-5572, or chat with us online at gomohu.com. Thank you for you inquiry.

  Answered 5 days ago by Mohu Customer Service

  
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Q: QuestionI lost channels 62.2 62.3 how do I get them back

Asked 3 months ago by Ringo.

• A:Answer I would suggest that you try to move your antenna a little and be patient sometimes programs come back without you even knowing it. This has happened to me.

  Answered 1 month ago by RichardRVerified Purchase

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Q: QuestionI'm trying to connect MOHU Gateway Plus Model #gatewayXG to my tv. The directions asked me to go to settings on my tv and choose aerial, but there is no aerial listed in the settings menu. How do I find the aerial setting on my RCA LED 42C45RQD?

Asked 7 months ago by MaryJoy.

• A:Answer Hi MaryJoy, here are some general instructions, Go to the settings menu using your remote, look for "Channels", then "Antenna" (not aerial), and then "Scan for Channels". If you are still having issues, give us a call at 877-825-5572 and our support team can walk you through the process or send a chat to us at gomohu.com.

  Answered 7 months ago by Mohu Customer Service

  
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Q: QuestionWhat channels can I see

Asked 7 months ago by Lalit.

• A:Answer Hi there! you can enter your zip code here: https://www.gomohu.com/tv-for-free.html and all the available channels in your area along with the recommended antennas for your location will be listed. If you have any questions, please give us a call Monday-Friday at 877-825-5572. Thank you for your question!

  Answered 7 months ago by Mohu Customer Service

  
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Q: QuestionI have Dish network reciever 3 can I connect this to the back of the box using one of their adapters? In other words, is there a round end so I can connect one end to the round end of this antenna. Also does this have to be put in a certain direction?

Asked 9 months ago by LisaJ69.

• A:Answer Please contact Dish Network directly. Your options to use the antenna with the Dish box are dependent on the model. (805) 994-0590

  Answered 9 months ago by Mohu Customer Service

  
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Q: QuestionDoes this work on a analog TV set ???

Asked 9 months ago by Analogtvset.

• A:Answer Thie antennae does not convert digital signals to analog. You would need a converter between it and your analog TV.

  Answered 2 months ago by WillieDVerified Purchase

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Q: QuestionWhat is the the power input volt and ml amp required?

Asked 10 months ago by Vin.

• A:Answer Any USB AC adapter will work as the amp power requirement is the minimum USB standard.

  Answered 10 months ago by Mohu Customer Service

  
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