Questions & Answers

Q: QuestionDoes this protection plan replace a lost or stolen phone with a NEW phone ?

Asked 5 years ago by Dave.

• A:Answer Yes

  Answered 5 years ago by markusk66Verified Purchase

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Q: QuestionIs this transferrable to a new phone? I bought this plan, upgraded at provider store and realized my insurance was with you on my current. Thx

Asked 5 years ago by Anne.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi Anne. Thank you for your question. The protection that we offer on phones cannot be transferred from device to device as it uses the phones unique serial number. If you have any further questions, we'd recommend heading into your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDo I need this if I have Total Protection through my carrier?

Asked 5 years ago by Angie.

• A:Answer Thanks for your question, Angie. The full terms and conditions for our plans can be reviewed any time at www.geeksquad.com/termsconditions. I would check with your carrier to see what exactly is covered and if there is significant overlap in the plans. If you have any questions regarding our plan(s), please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy phone was stolen. How do I replace my phone

Asked 5 years ago by Lisse.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Sorry to hear about your phone, Lisse. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan I add this Protection plan on a monthly basis - like for the first 12 months? I didn't see that option. Thanks

Asked 5 years ago by Samsung.

• A:Answer I don't believe so.

  Answered 5 years ago by BestBuyFan

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Q: QuestionCan this plan be cancelled at any time?

Asked 6 years ago by ThriftyBetty.

• A:Answer Great question, ThriftyBetty! You can certainly cancel your Monthly Drops, Spills and Defects (Accidental) Protection Plan at any time by calling us at 1-800-433-5778. If you have any other questions about how your Plan may be cancelled, you can view the full terms and conditions at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionJust purchased S10+ with accident insurance. Is the amount automatically deducted or do I have to pay each month?

Asked 6 years ago by mcadoomini.

• A:Answer Depends on if you paid the full upfront price or just the monthly. They have two options. Check your receipt and see if it's around 10 bucks or over 100 bucks. If it's a big charge it should be the one time charge.

  Answered 6 years ago by JeremyVerified Purchase

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Q: QuestionI have a small crack on my screen of Note 9, have the accidental protection. How do I get the screen fixed? Is there a charge under the protection plan?

Asked 6 years ago by KatTea.

• A:Answer Excellent questions, KatTea. It’s a good thing your Note 9 is covered by a Geek Squad Protection Plan, and hopefully we’ll be able to assist in getting it repaired as soon as possible. To schedule a service, you’ll want to either give us a call at (800) GEEK-SQUAD (800-433-578), or schedule your service at www.geeksquad.com/schedule. A service fee will be assessed if we determine that we need to replace your device.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionHOW DO I CANCEL THE BEST BUY PROTECTION PLAN - & KEEP THE CELLPHONE?

Asked 5 years ago by WS38.

• A:Answer i bought a laptop yesterday..can i cancel my protection plan

  Answered 1 year ago by Anonymous

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Q: QuestionHow do I change the credit card that the protection plan is billed to?

Asked 5 years ago by Redd.

• A:Answer Need to change crdit card as I ws scammed

  Answered 2 years ago by Anonymous

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