Questions & Answers

9 Questions & 55 Answers
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  • Question
    Has this Mophie Juice Pack been updated to fit the iPhone 6s Plus properly? I purchased one several months ago and it is almost impossible to slide off the phone. I finally got it off this morning using a tool to remove watch batteries.   (5 Answers)

    By JudeACG December 14, 2016.

    Answers
    • Best 
      Answer

      I has, I know it's a tight fit but trust me, I had one that wasn't and almost ruined my phone. It's designed to never require being taken off.

      By Peanut February 12, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is this shockproof, waterproof and rustproof/dust proof?   (10 Answers)

    By Anonymous July 9, 2016.

    Closed to new Answers

    Answers
    • Best 
      Answer

      Unfortunately, no. It is none of those things.

      By shootLucy August 12, 2016.

    • Question
      My daughters port is acting up on her Iphone 6 s plus. How does the mophie work exactly?   (5 Answers)

      By Andrea March 13, 2017.

      Answers
      • Answer

        The mophie casing covers the entire iphone and comes with its own charging cord. It is not the same cord as the iPhone 6s plus cord. When you charge the mophie using its own charging cord you must keep the mophie on OFF mode. I usually do this every night before I go to bed. This will charge both the phone and the mophie at the same time. Only turn the mophie ON mode when you are on the go and need extra battery juice. Repeat these steps every night faithfully and she should have no problems.

        By Jamming2DaJams August 8, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      How much does this mophie charge? Thank you!   (5 Answers)

      By Fer February 8, 2017.

      Answers
      • Answer

        I get about 65% on average from one full charge.

        By LifeproofFre July 25, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Will this work with iPhone 7?   (10 Answers)

      Closed to new Answers

      Answers
    • Question
      Can you charge your phone while Mophie is on iPhone?   (5 Answers)

      Answers
      • Answer

        Yes that is why I purchased it. Outlets may not always be available

        By Reds February 17, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Does this come with 2 pieces? Because it's showing a case tht charges your phone and it is also showing a lay down charging piece?   (5 Answers)

      Answers
      • Answer

        Yes, the juice pack wireless comes with a wireless charging base. No need to plug your juice pack in anymore, just set it on the wireless base and you are good to go!

        By mophieSupport November 30, 2016.

      • Question
        Need chargers for 4 grandchildren. Two have Apple, two other brands. Need something to put by their beds. Portable chargers get loaned out to friends and never get retrieved. What do you recommend? Would the Mophie be a good choice?   (5 Answers)

        By Anonymous November 1, 2016.

        Answers
        • Answer

          You still have to charge the mophie once it has charged their phones. Good thing is the mophie charges with a standard USB port.

          By Roxanne June 30, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        IS THERE A BEST BUY WARRANTY THAT CAN BE PURCHASED WITH THE CASE?   (5 Answers)

        Answers
        • Answer

          No there is not.

          By Bowingle January 18, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Plus Member

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